O'Reilly Auto Parts store #1686 in Indianapolis, Indiana, located at 3715 East Washington Street, offers a wide range of auto parts, tools, and accessories. The store provides helpful services such as free battery testing, wiper blade and bulb installation, fluid recycling, and Check Engine light testing. Additionally, they resurface brake rotors and drums and offer a free Loaner Tool program with a refundable deposit for those needing specialty tools for vehicle repairs. Customers are encouraged to visit with questions, as knowledgeable Parts Professionals are available to assist with various projects. Reviews highlight that this store primarily sells auto parts, not free auto repair services. Customers should be prepared to install parts themselves or visit a dealer for repairs, which can be more costly. Employees are generally described as eager and willing to help when they have a moment, though some reviews note that assistance may be limited if staff are busy outside or engaged elsewhere. Service quality varies; some customers report good prices and helpful staff, while others mention less satisfactory experiences, such as delayed assistance or lack of help with tasks like changing headlights. One customer noted a negative experience when staff refused to help replace a headlight, suggesting that assistance with such tasks may depend on individual staff members. Overall, the store is appreciated for its parts and accessories, but customers should not expect free service or repairs. The store's staff is courteous, but service levels can vary, so it's best to come prepared for self-installation or seek help elsewhere if needed.
Good place just bums begging for money it's annoying
November 2023
Employee Merlin very nice and helpful. Took his time assisting me. Very polite. Although I was unable to make a purchase due to item out of stock and I needed it much sooner than it would have been available through order.
November 2023
Good service. I live near 38th and I don't go because of the staff. Am not talking about the O,Really on Post Rd .
