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November 2023 by Susan B.
I can always count on John and his crew to take great care of my cars. They tell me which repairs are critical and impact safety and which ones could be left for later, if budget requires. I've found them to be honest, reasonably priced, and incredibly pleasant. And they leave a little cup with goodies in my car after service. Super happy to be a continuing customer of this excellent business!
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October 2023 by Samantha Schwarzin
Great team! Trust them with all my car needs. VWs can be a pain and they have been the most helpful.Services: General repairs & maintenance
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October 2023 by Michael Kellar
Maybe you didn't read it right I was living in my truck during the hottest part of summer with no A/C and had no access to showers so of course my vehicle smelled and there was no rotting food just some trash and it was packed with way too much stuff cause I had no where to put it.I know you people were the only ones that had access to my vehicle and I said 4 watches that go on your wrist were stolen and 1 machete.I gave nobody access to my vehicle during that hard time in my life and then you bash and try to shame me for living outta my vehicle shame on you, you overcharged me for one brake line $475 when I was quoted just a couple hundred more for all 4 you also used some of my brake fluid guess you ran outta yours and you stole 4 watches worth over a 1,000 and a machete and want to talk to me like garbage it shows what kind of person and business your running there when you talk with such disgrace your business is crooked and you have absolutely no class.A bunch of con men hope you get what you deserve.
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September 2023 by Elizabeth Larson
All staff members I talked to were very helpful, and they got my car fixed in only 1 day!Services: Brakes
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July 2023 by Tristan S.
I'm pretty particular when it comes to my car and what I get done to it.I appreciate that they let me bring in my own quart of stabilizer when they did the oil change.I also appreciate the little personal touches they do. They definitely try to go a step beyond with customer interactions.
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July 2023 by David M.
Just another dishonest repair joint. First off, these folks are very expensive. Far more than your local garage. They'll pile on diagnostic charges and additional testing charges beyond the norm and then charge top dollar for labor. In addition, they'll charge you for extras not on their initial estimate, and with me, they actually made another mistake where labor was invoiced twice. Plan to spend hundreds more than your estimate. My advice, find a reputable garage and don't use MY Car Doc unless you've got to.
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July 2023 by Anthony Williams
I will never bring my car here again. From the very beginning they did not deliver on what they said they were able to do. Then they tried to charge me an inordinately high price to fix my brake caliper. I took my car to another mechanic in the same area and they charged me 10x less to do the work I asked to have done. And then the manager was super passive aggressive while I was explaining my frustrations. The only one that was even friendly and I had no problems with was the lady that was at the front desk.
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May 2023 by Amy Schlangen
My Car Doc is the greatest place for all your car repairs. They use an auto vitals system while inspecting your car. It takes pictures of each part in your car then has an explanation of what needs to be repaired immediately, what will need to be repaired soon and what is in good shape. The staff is always friendly and informative. I trust them completely.Services: Auto engine diagnostic
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February 2023 by Erick P.
Pretty knowledgable mechanics, very honest and straight forward. A few pointers:It took a week to get a diagnose on my vehicle.Didn't like being yelled at by the owner while I had to tow my car back home. Don't "Jesuschrist" a customer because he did not understand what you said.A verbal conversation over the phone is not a diagnose, if you'll charge $75 for it, a piece of paper with the issue of the car or the readings of the codes is not too much to ask. If you'll be condescending and or yell at a customer willing to make a payment, ain't no way he is going to give you his card information over the phone. Come on man.
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February 2023 by Caleb Truax
John and the team did a great job getting me in right at 8am on packed day. All questions were answered fast via call or email. I personally like the mechanics take pictures of the issues then write up a PDF with a list of top priority issues. As an added bonus the prices and customer service are top notch, better than anything that I have experienced at a mechanic before. The added plushy and Starbucks goes a long way. Everyone has to get car repairs, get it here at the best place in Indy.
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February 2023 by Jessica Cantwell
My Car Doc has FABULOUS customer service and communication. They did an honest estimate of my car and John at My Car Doc texted and called me as needed all along the way. He even checked in when the car wasn't towed in on time. I have not had this level of communication with a car repair facility before! Thank you!
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January 2023 by Kolena Bethea
I have been here twice now for car repairs. Both occasions, I received friendly service with detailed information on what was being done to fix my vehicle. I'm not a car person and really appreciate the communication without the condescending tone most car places give young women. Also, when I say friendly I mean John was on the phone with the 3rd party warranty company provided by my CarMax care and never even blinked when I asked him to work with them. They not only provided good customer service, but left a little thank you gift in my car when I picked it up. Love everything about this place especially that it's a small family owned business.
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November 2022 by Eric Leitzel
Very good customer service and attention to detailIt was the first time I have been there, I wish this place had TV commercials or something or I would have been there earlier! My car is kinda old in age and the shifter takes several steps to take out of park but that was the only thing I had to explain but John and his co-worker figured it out, I like how they do a full overview of what needs to be done, if anything. Had I gone to a car dealership the final price-tag would have been much higher, but this place has fair and transparent pricing. The employees I met during my appt were very kind, and I'll be back again sometime!Service: Auto maintenance
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November 2022 by Ross Newnam
John and the rest of the staff are so caring. I came to the shop this morning to pick up my girlfriends car, my tire had been punctured and needed to be repaired. I went to a tire shop to get it repaired, and when I came back to replace the tire, there was a jack underneath my car waiting for me. John, nor his staff knew me, and I had not done any business with them, but they still went out of their way to care for my needs. This goes to show what kind of people they are. Thank you!
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October 2022 by Haley W
I brought my car to My Car Doc Car Care Clinic after I hydroplaned on the highway. I wanted to make sure it was okay before continuing on a road trip.The team squeezed my car in for a check up immediately. The manager explained, "That's what I would want a stranger to do for my sister if she were stranded." They provided excellent service. After sending me on my way, they texted me throughout the day to make sure I made it to my destination in another state safely.So grateful for their care and kindness!!!
