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“My phone touchscreen was not working I didn’t know what happened to My phone fix it in a second and didn’t charge me. I want to say thank you for Great customer service.
Amazing customer service”
“EDIT: After leaving this review, I got an email from the manager that they had discussed internally and extended their hours. That was really impressive and responsive.
The old version for context:
Let me get this straight: a primary carrier has a retail location in a busy urban area that closes at 7pm on a weeknight? Useless.”
“Marc and Eli helped so much with getting our new phones. They help us with the finance plan, and the new internet system. The best of all is that they were nice and amazing while doing it, making us feel comfortable with our purchases.”
“An absolutely wonderful experience. The store was clean and all representatives had an inviting smile while speaking to other customers. From the start the wait was long and I was worried it would take long to help me. The line moved rather quickly and I made sure to be patient given the high volume. The team made sure I was helped despite the wait. I spoke to a kind representative who was very intelectual about the device I was looking to purchase and made me feed confident about it. I was also taught about devices similar and even better based on what I was planning to use my device for. I am truly happy with my purchase and could not have made a better informed decision without that representatives help.”
“I called in to see how much it was to fix my iPhone screen. Alissa answered all my questions and when I got in to replace my screen she was very polite and helpful. Alissa fix my screen and and upsold me a phone case so this doesn’t happen again.”
“Came in on Labor Day, and while we did have to wait a few minutes, our customer service rep was awesome. Helped navigate some really difficult changes in our plan and phones. Lovlie (spelling?) was fantastic to work with.”
“Very friendly service. Genia was very helpful and explained every question I had. All the staff at this location are very welcoming and pleasant. Thank you so much for everything”
“Went to another store they tried to get over on my in my girl so we came here in RJ took good care of us was extremely nice had perfect costumer service we really appreciate the time in service that we experienced with you keep up the good work RJ”
“Tone has helped me many times. He is always polite and respectful. Most importantly he is knowledgeable and pursues solutions. He should be your go-to representative!”
“brought in ps5 for broken hdmi port, got a call back in like an hour and a half and he had already fixed it. decent price too. ed is the goat, i would take your electronics here to get them repaired”
“They do an excellent work quick at what they do and their professional so they can get the job done for you if you have any problems with phones or if you need to sell the phone”
“I walked in the store and got greeted very friendly and the cashier took care of my every need! I was not expecting to spend an arm and a leg and he offered me every option available!!!! Hands down the only place I will buy my phones!!!!”
“Joey was so helpful while helping me upgrade my iPhone! I was a little worried my godson was crying too much but him and his team were great and even played around with my godson. You guys are amazing!”
“Crystal is the best⭐️. I’ve been to multiple AT&T stores and called the line. Her demeanor and caring is top notch. If I owned a business I would steal her from you.”
“James helped fix my phone and get at&t fiber. I will recommend my family to come see him for affordable home internet. Also I will be coming back for help with my business soon”
“We went to the Southport location to add a phone line, 2 iPads, and a watch. They helped us extremely quickly, showed us how to lower our monthly bill, and very helpful. Everyone was professional and very polite. We'll definitely be back. If you need to go into a location I highly recommend the Southport location everyone here was great!”
“As a military veteran, I have been in a lot of Verizon stores in a lot of places over the years and this location is definitely in my top three. My husband and I were dealing with a laundry list of things and the Apple Store at Keystone directed us to this location so we could set up the non-phone devices on our billing plan instead of paying cash upfront. Walking in, it looks like a typical Verizon location with a handful of displays and some seating. I had googled them so I knew this was a franchise location and not a corporate location but I trusted the Apple staff - I am so glad that I did! The first time we were there, we sat down with Harold who was friendly and energetic. He got us all the information we needed and helped us start the process. My husband’s watch had to be ordered and my phone was toast. Harold handled all of it with humor and professionalism. He got us set up with new devices and gave to me a fair window of time to get the corrupted files off my old phone to avoid transferring them and continuing the cycle of damage. When my husband’s watch was delivered, we returned with the files deleted and sat down with Jon who is a delightful and personable man with unending knowledge about the devices and the services. Somewhere along the way, I had messed up and skipped a step with completely remiving the corrupted files and he expertly guided me through what I could and could not do to achieve the best possible outcome. His confident demeanor was incredibly calming. Through conversation, he ended up sending us out the door with even more hardware. Unfortunately the transfer process from my old phone to my new phone clocked in at four hours - one hour past closing time. He provided to us multiple options so that while we were welcome to do so, we didn’t have to hang out in the store. We opted to go to dinner and check back in. When we returned a couple of hours later, there were still hours to go so we chatted with Alex (delightful and helpful) and Luther (they are both store closers) who suggested we take both phones, continue the transfer process at home, and bring the old phone back the next day. Perfect! We returned the following day and finally sat down with Luther to finish the trade in process. In keeping with the vibe of the store, he was upbeat and amiable. He quickly processed the return and had us on our way. So four associates, two iPhones, two iPads, two Apple Watches, one home internet box, and a ton of laughs later, this is our new go-to for everything Verizon related. Definitely recommend.”
“Tech Katie was very knowledgeable and gave us many options to choose from. We have been with AT&T FOR OVER 30 yrs this was the best experience we had with AT&T store”
“I’ve been to plenty of AT&T stores in the past but this one has to be my favorite! As soon as I walked in I was greeted and taken care of! I went in dreading to switch phones because every time in the past when I’d switch phones the workers didn’t know what they were doing and didn’t transfer all my photos and data over to my new phone. This time I had a completely different experience! The woman who helped me, I believe her name was Mindy.. was very very knowledgeable and was able to seamlessly transfer everything to my new phone! I couldn’t be happier with the service I received! Thank you to the entire store, you guys are the best!”
“I was having really horrible business at Metro pcs and I came over to Boost I originally got a moto g but I have problems switching my information over from my old galaxy a14 I was kinda inpatient about it as well he tried helping me as well I kept saying if I would have gotten a galaxy it would have been simpler he went out his way to get me a galaxy when I said that so he switched the moto g to a galaxy A15 he was so caring and patient he also showed so much compassion towards me because of my experience with my last carrier he went out his way to make sure I was satisfied I'm so grateful Boost Mobile gave him a store he knows how to treat his customers I haven't had a experience like this in years if I could have given him a million stars I would have if you actually ask me he deserve another store .”
“Demetrius was amazing. He took extra time and care to make sure me and my mom got everything we needed to before we left the store. They educated us on what are first and second bill would look like and what to expect. From beginning to end we were greeted with a smiling face, and those dimples had us both at welcome to AT&T, everyone in the store was nice and pleasant even the DM pop by the table to say hello and complement my nails.”
“I have had cricket for almost ten years. Jenna H was wonderful answering my many questions to help me change my plan. Friendly, knowledgeable and very patient. They always seem to have plans and phones to meet everyone's specific tastes and needs. I highly recommend.”
“Jonathan was absolutely wonderful. So patient with me since I have no knowledge of phones. I would definitely recommend him to my friends and family. ATT should be very proud to have an employee like him.”
“Thank you to Hadi for getting me and my sis set up with her a new phone. Had hiccups at another store and then another store we went to after didn't have the phone we wanted and sent us here. He got us set up! Much appreciated! Thank you for the great service!”
“Love this location!! I was previously with T-Mobile for 10 years and was paying $200+ a month for 3 lines. T-Mobile service is also HORRIBLE!! I switched to cricket and now I pay $68 a month for 3 lines and I have great service everywhere I go which is important bc I work from my phone! This location is always clean and has minimal waiting time. ALL the staff at this location are amazing! Madelyn especially is always smiling knowledgeable and eager to help with any issue! 10/10!!!!”
“They have new staff that is truly friend and very helpful and great options when switching or upgrading your phone???
They have a new staff that is really friendly and very helpful and has great options when changing or upgrading your phone???”
“My experience was awesome tonight both phones were messed up but Ashley hodge made it better and set me right up and everything. Someone should bring her down here permanently!”
“I just want to compliment Jazmin and Liz on their outstanding customer service. I stopped by the N Michigan Rd location to purchase a phone and new plan for my son's birthday. Of course, I waited till the last minute to stop in and let them know I was kind of in a hurry. They were quick to help me and find the best phone and plan to fit my needs. They were very personable, patient and informative. Thanks for your time and help ladies!”
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“Went to Verizon to get new phone transferred from my old..
And, Skevo--spelled correctly--
Set me up without any problem at all--as though riding a bike..
A most flawless transfer that I ever recall.
Skevo is excellent..& I will go back to him for any further service-- as am sure Skevo knows what to do..
And this Verizon service is great..thank you”