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August 2024 by Jeffrey Stringer
First let me say this I've been a humbling experience at your store on Emerson avenue in Indianapolis. I was having problems out of another store with my phone and I was riding by and saw another MetroPCS on Emerson avenue. I stopped in and Diana and her team (on 8/29/2024) helped me out while displaying great customer service. They listen to my problem, help me navigate to correct the situation and next thing you know my phone was working at 100%
This is the #1 MetroPCS store in Indianapolis!! I will now do all my phone business at this location at 4920 Emerson avenue, Indianapolis. Thanks Diana! You rock!
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August 2024 by John
Very friendly staff
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February 2024 by Tina
Couldn't ask for better customer service.
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July 2023 by Gabriel Szoke
Had an uncomfortable experience when I came by to have a screen protector replaced. Employee-in-charge made a disparaging comment to a (seemingly) new employee as I came in, something about it getting "too busy". Eyerolls from both. Second employee just looked at me and made no effort to help me or ask me anything. I'm not planning to visit a business that openly allows employees to complain about servicing clients.
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May 2023 by Angela Root
I don't know a whole lot about phones or technology and everyone who works there are always extremely helpful and I never feel embarrassed about having to go to them for any little question or problem I'm having. They also went out of their way to help me with filling out an application to help me get a discount on my service because I'm in the low income bracket. They took care of everything to help me out and I really appreciate them for that. I won't go to any other store but theirs.
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March 2023 by Scott Basore
Felipe was very helpful and friendly and made the whole process as amooth as possible.
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November 2021 by Jessalyn Wells
Carter made our experience so quick and easy! He is super knowledgeable and easy to talk to. Don’t let this guy go, he is a 5 star employee! Thanks Carter!!!!
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October 2021 by Heather Green
S Emerson Ave... Girl knows what she's doing and hooks it up best she can. She deserves a raise.
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August 2021 by Sarah Beal
Damian is GREAT but as for the girl idk her name and Antonio or whatever, they both need BETTER customer service skills. Don't act "ghetto" at your work place folks. It's NOT cute.
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May 2021 by Martin Littleton
Very helpful. Have been a customer for years.
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March 2021 by Jason Just Being Me
Closed sundays
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July 2020 by Lonnie Perry
Always great service with affordable cell plans for a large family.
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October 2019 by Gabe Rodriguez
Best store go to
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August 2019 by Whitney Douglas
I will not return to the Metro PCS store on Emerson Ave. I spent over $200 on a new phone, case and tempered glass screen protector. When the guy in the shop put the screen protector on he didn't clean the screen. I did not realize until I got home that there were several bits of fuzz under the screen protector. I brought it in for them to fix and nope. Even though it was their mistake, there is no "warranty" on the glass protector so they can't replace it. They messed up my phone screen and I am just stuck with it. As I walked out of the store, obviously annoyed that I wasted my money with them, I get the little jerks behind counter shouting "Have a great day!" sarcastically at me while I left. Still love my Metro service... That store can go out of business.
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October 2018 by Matthew Brown
Damiens a beast
