-
January 2024 by Greta L. Krause
I value the lives of others on the road and my own. Whether this body shop does or not is questionable at best.
-
December 2023 by Tyler
As someone who works in the industry and works with Silver Star alot, I really enjoy the model, the staff, and their parts department especially.These guys are fairly professional and easy to work with.
-
November 2023 by Amanda Kay Baker
Brandon took great care of me and informed me of all repairs that were needed. Great customer service!Services: General repairs & maintenance
-
October 2023 by Neal Clark
Not a good experience at all. We had an appointment set but the car wasn’t ready until 5 hours later. Oh and guess what… It was just for an oil change. I understand things happen but don’t overbook if you can’t commit to the time your customers put to the side for your services. It’s sad to see this place going down the path it’s going.Service: Oil change
-
September 2023 by Melissa Bolden
Service is subpar for the prices you pay. Go to the dealership in Carmel.
-
September 2023 by Samuel Anigboro
Great place to take your priced Mercedes Benz to get it fixed.The technicians are super experienced and cost is pocket friendly
-
August 2023 by Maria Petrova
The new location is not convenient at all for all residents of sought west area of Sofia. It is 30 kilometres away from my place. I need to loose one day to come for a tiny fixing of my car. You should definitely open service station covering the west part of Sofia. If I had known the location of the repair shop when I bought my car, I certainly wouldn't have bought it.
-
August 2023 by Tanya Walker
Was surprised that the Mercedes service had no idea how to reset my service indicator on my dashboard. They offered to try again on another day. I inquired if the master / supervisor had taken a look they said yes he didn’t know how to reset it either. Well that says enough. If they can’t or don’t know their own dealership brand reset for a simple indicator light maybe they don’t know enough about the cars they are supposed to be expert in servicing to be entrusted with making major repairs. I decided not to return, I was not comfortable with their knowledge about Mercedes even though they are supposedly to be the preferred service for that model of cars. Maybe they do better with Kia, Hyundai or Mitsubishi.Service: Oil change
-
June 2023 by Nathan Moore
I have gone to many shops trying to get my car fixed. I paid many people to diagnose the issue just to find nothing. I took it here and they were amazing brandon was such a kind soul and Adam (manager) gave me his card for any future issues my favorite part was the bob ross they played in the waiting room can’t go wrong with that man. The man that worked on my car was Gary I swear I don’t think he even needed to run the diagnostic I think he knew what was wrong before he got the car but we ran it to make sure I wasn’t wasting any of my money I liked that about them they watched out for me they scheduled me to finish up the car and I was out of their these guys are awesome a great environment and even better employees. Thank you for your help I’ll be back again!
-
April 2023 by John Emhardt
Replaced a run flat tire destroyed by another Indianapolis pothole. Third one in 6 wks on these nearly undrivable roads. Brandon and Brian were great. Replacement was fast. Great experience.If buying a car in Indianapolis one has to get the tire and rim replacement warranty.Service: Tires
-
January 2023 by Anil Yadav
Silver Star Mercedes Service and Body Shop are the real deal. They provide fast, honest, friendly and reliable service. Wes and Adam the service managers are extremely experienced and professional. They will be honest about what your Mercedes needs to keep you car running in top condition.Service: General repairs & maintenance
-
December 2022 by Emie S
Great service and super welcoming staff. Brandon was very professional and informative from my initial call to when I went to their shop. Answered all my questions and processed everything in a timely manner. Everyone that I was in contact with was professional as I had to work with the Parts department and the Service department, and my car was up and running in no time. I will definitely do business with them and highly recommend. Thank you again!
-
December 2022 by backfixxer
The only time I have ever had a great service and body work experience is with Silver Star. David Black knows what he is doing, is easy to talk to and he returns phone calls promptly. Thanks for the great vehicle/ customer service and incredible body work. I will recommend Silver Star to everyone I know!Services: General repairs & maintenance
-
November 2022 by Nirav Hazariwala
This is regarding your response:you just said my car came to replace CAM and Centrifuge, then why you replaced the coolant tank which cost me $455. I can post your diagnosis report and nowhere on that report mention about coolant tank leaking. your diagnosis report mentioned power steering fluid Oring need to be replaced. Do you think people are that d*** that instead of replacing the power steering repair approval, I approved the coolant tank repair approved? So, stop lying. you guys are liars nothing else. I highly recommend people to find another repair place which cost almost 50% less than these liars charge you. I can post your diagnostic report if you want to see it.Customers: let me know if you need help with the repair, I found a better place that fixes my car almost 1/3 of this people price.These people have no idea about repair how to diagnose and repair their own Benz. During my first service, they found that the steering fluid is leaking due to the O-ring at the pump being damaged. When I went a second time to complete the repair, they replaced many unnecessary parts to solve the leak problem but didn’t replace the O-ring and charged me $1000. My problem is still there, the power steering fluid is still leaking. Even worst they mentioned on their repair paperwork that “360-degree inspection has been performed and no leak found “ what kind of inspection they did and what did they repair. I feel like I got robbed at this place. Please stay away from these people. you can better service at the other local repair store. I am also planning to call Benz customer relationship service and file a complaint against this dealership.Services: Steering & suspension repair
-
November 2022 by Joe Ake
We have maintained and owned two ML 350s through silver star service in Indianapolis Indiana. Adam Arbor is my service technician that I deal with and he is a trusting professional I can count on every time for my service. I would highly recommended Silver Star Service Indianapolis for your Mercedes Benz.Services: Auto engine diagnostic
