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January 2024 by Glenn Cason
Great place! Had a heat shield that had dropped and was hitting the drive shaft. They could have told me I needed a new drive shaft or differential, but they were honest and charged a small fee to repair it.
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January 2024 by Mark Miller
Love this place! They do everything they can to get you in fast when you have a problem. And they do great professional work each and everytime I need service.
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January 2024 by dgayle17
We have been going to Malless for year, they are by far the best mechanic I've worked with. Their shop is clean and organized, and they always let you know when upcoming maintenance is due, along with an estimate so you can plan ahead. I've never had to take my vehicle back after they have worked on it either. If something is wrong, they fix it the first time.
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January 2024 by Deborah Burks
Malless was able to diagnose my brake problem when other mechanics failed. They are honest, professional & don’t overcharge. I thank them for many years of service on my old vehicle.
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November 2023 by Jerry Boyd
Malless Auto Services has been the only mechanics I have used since I have moved to Indianapolis since 2018. They are good and hard working people who do not try to sell you more work than needed and they are people who truly know vehicles and what is needed to fix your problems. There are hard to find good mechanics anymore but not at Malless Auto Services. They are very professional and care about their customers.
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October 2023 by Bob Ehr
When the instrument cluster in my 2WD 2012 F150 began to fail, I went to Malless for diagnosis and repair. They concluded that the cluster was failing fast and would need to be replaced. The first choice was an OEM cluster from Ford. When the service manager, Micah contacted Ford, he found out that Ford no longer made that cluster, which is not interchangeable with the more than 12 other clusters Ford used in various 2012 F150's. Many auto repair shops would have given up at this point. With my consent he searched various sites for a used cluster. The first used cluster had significant scratching, which Malless (and I!) considered unacceptable. He then located another one. This time the cluster had an internal problem and could not be programmed correctly. One the reasons I really like Malless is that they are very persistent. Micah searched across 250 used part sites and located and installed the ONLY remaining exact match cluster. It works perfect and comes with a reasonable warranty. It took three clusters to fix the problem and it took time for each to be shipped to Malless. Between each try, Malless made sure my truck was drivable in case I needed it. The story does not end there. I also reported that I have had an air bag indicator light on and wanted that repaired as well. Ford sent the wrong part twice. With getting the correct part from Ford in serious doubt, he sourced an exact match locally and sent a technician to pick it up so that this repair would be done at the same time as the cluster repair. Micah's communication, and there was a lot, was excellent. I appreciate their persistence, transparency, and that they took true ownership for fixing the problem. We've used Malless before for other difficult problems - with similar excellent outcomes.Services: General repairs & maintenance
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October 2023 by Lucienne Boyd
Micha as well as everyone else were rather personable, friendly and greets you with a smile. They approach your needs in a customer focused manner an do a professional job. I will highly recommend their services. Thank you Malless Auto for your great service. Absolutely”!!!?Service: Engine repair
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October 2023 by Loretta Parsons
Malless is great, every time I bring my car for service, they are so helpful and accommodating. This time I was so pleased they were able to fix an issue that other auto services said could not be fixed.THANK YOU
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September 2023 by Marcia Brackman
Malless Auto did a great job servicing my car. They were very professional, met my time constraints, and provided a 2 year warranty on their work.Services: General repairs & maintenance
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September 2023 by BK Folders
First and only time to Malless a week ago--I dropped off car for a simple adjustment to the emergency brake, left car there in perfectly fine condition, but when I picked it up two days later, the AC was broken, and the temperature dial in the cabin was turned to hot (I hadn't turned it anywhere near hot for months).Owner said that sometimes, AC just completely stops working and that there must be a leak. I questioned this, because AC was working perfectly when I dropped off the car, and I asked why the temp dial had been turned to hot (they denied touching it). He offered to run tests to find the leak that he assured me was there, but I declined.I called the next day to talk about it with the owner and to ask for a resolution, and he told me there was no way they could've broken the AC and that if I could "prove" they did, he'd pay for its repair. He offered to run tests to find the leak for a "help you out" price that I later learned was higher than some other mechanics' prices for the same tests. I said I would likely have it checked out by someone else for another opinion, he again assured me that there was a leak, and he repeated that if I could "prove" they did something to the AC, he'd pay for the repair.I subsequently spoke with two other mechanics, one of whom looked at the car and ran all of the same tests that Malless offered, and there was NO leak. The other mechanic noticed that the freon was completely empty, and said that it being completely "bone dry" didn't make sense or follow how AC usually goes out, especially since I'd had no issues with air temperatures, there was no evidence of leaking anywhere under the hood, and there was no evidence of leaking on the driveway where I park.Of course, I cannot prove anything, so, I'm out several hundreds of dollars to have my AC --which, again: was perfectly fine when I dropped off the car, and after testing showed NO leaks-- fixed by another mechanic.
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September 2023 by Nun Russ
Honestly, its the best experience I've had when comes to getting mechanical work done to my vehicle. Plus, they were as prompt as they said they would be. Great job! This is where ill be going from now on.?
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September 2023 by Bobbie Clapp
They were thorough, quick professional and reasonably priced. They kept me informed throughout the process. The car drives great. I will use them again.Services: General repairs & maintenance
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September 2023 by Misty Wynn
Malless fixed my car quickly and efficiently! Their bedside manner was excellent. They kept me up to date along the way and even checked in with me several weeks later! Malless is my number one choice for car maintenance and repair!Service: Steering & suspension repair
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August 2023 by Jennifer Lynch
We have used Malless Auto Services several times throughout the over 20 years we have lived in Indianapolis. We have found them to be honest and reliable. Our recent experience was due to trouble with our daughter's car starting while we were out of town. We had her drop it off and they were able to work it in for diagnosis and repair the same day. We really appreciate them getting back on the road quickly. I have also called them for price comparisons recommended by other shops and they have always been in line with the quotes we have been given. We will continue to use Malless as the need for car repair arises.Service: General repairs & maintenance
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August 2023 by Angel Brown
Wonderful service experience! They explained everything so my mother could understand what was wrong and what was being fixed in her vehicle. That’s so special to me that they treated her that way so she didn’t feel as though anyone was taking advantage of an elderly customer! Highly recommend!Services: Auto engine diagnostic