-
February 2024 by Sa Ra
Glad someone is coming back to see what was installed, however, not sure why it needs to be viewed when clearly a huge chuck was broken off and then “repaired.” That was the worst patch job, too. why did they continue to install it without letting us know? I bought new and expect new, not repaired or price negotiation. I hope negotiation for their mistake to keep it doesn’t take place because that will not happen. I’ve waited 10 years to get new counter tops and now have to deal with this. They should be coming over to replace the counter top section. My poor husband had to deal with me being very upset and still am. My rating will change when the right thing is done for the amount we paid.
-
January 2024 by Theresa Lewis
Love their products and my consultant Jose' is the best and really shows he cares about his customers and his work!
-
December 2023 by Michael Trammel
Have someone installing it that knows how to speak English to be able to talk to the customer. Have the installer use tools versus bump the countertop with his/her/their hip to place it and tearing up drywall. Then trying to cover up the drywall issue with silicone and then leaving silicone all over the wall once done. Also hitting the wall multiple times and scratching the paint on the wall where we have to repaint now. All of this and nothing was communicated and he/she/they didn’t say anything. Tried to ask a question if I needed brackets and he/she/they had no idea what I was saying and said not on paper. I fixed some of the issues and didn’t take photos of them. Horrible experience. I should have done it myself.Update: 12/11/23They called a week after they said they would and I still don't have an answer on if we need brackets or not. They said they would call back to send someone out, but still no call. I don't understand how they are organized there, and no apology for the installers damaging the walls and trying to cover up their mess up.
-
December 2023 by Ricky Morales
Everything looks great
-
December 2023 by Kevin Haltom
Wish these guys would drive a little safer. Speeding and rolling coal onto other drivers, while pulling a trailer through Carmel is a bad idea.
-
October 2023 by Jeanette Moon
I want to give Brittany 10 stars for her outstanding customer service.Thank you for always helping with my questions.
-
March 2023 by Melodie Hart
We have soapstone..beautiful,not a big countertop. The slab should have been sufficient to go across and make 2 L's. But it looks like they pieced it from different slabs. Heart breaking it was a pretty slab
-
March 2023 by Lindsay Keyes
This company and their workers are very efficient and very good in communicating with their customers! My granite countertop was installed, flawlessly, and efficiently. The product is exactly what I asked for, and there were no surprises. Lily Cohen is great at communicating with customers and she really helped me through the process of picking out granite for my kitchen. I couldn’t be happier! Thank you to everyone at Majestic stone!
-
March 2022 by Jim Monahan
We are so happy with our countertops. Working with Majestic Stone Imports was a pleasure from start to finish. The counter top we wanted was back ordered, they gave us options, when we chose to wait, they updated us frequently with emails. They scheduled the install, where on time, polite, professional, and efficient. They did a fantastic job.
-
March 2022 by Tim Jackson
We have been undergoing a kitchen renovation, and our contractor got the countertops from Majestic. We showed the contractor the type of edge and corner we wanted, but when they were installed the corners were rounded, not square as we wished. Our contractor was unwilling to do anything to rectify this, but I called Kylie at Majestic directly for a solution. She was very agreeable and receptive, and came up with a plan to get us our square corners at what was a reasonable cost. She was very responsive to my calls and texts, despite having to deal with a family emergency. Customer service is becoming non-existent today, but it is alive and well at Majestic. Many thanks to Kylie for her help.
-
March 2022 by Mitchell Coy
Very very disappointing experience. We went downtown and met with a very friendly salesperson. We had been looking for just the perfect granite to match the rest of our kitchen. We finally found a few options that we really loved and left it that the salesperson would drop a couple samples by our house as she often comes to our area. A month went by no word, we followed up a number of times via VM and text, no response. One time we connected, she was busy and was going to call me back, no call back. A second time we connected she asked that I call her back that evening, when I called, got VM, left message, no call back. Finally connected one last time, she was going to be at the neighborhood directly across the street from mine, she was going to drop off the samples, no show. We are now 2 months in and have no choice but to find another option elsewhere. Very, very frustrating experience.
-
March 2022 by Josh Jarvis
Great stone selection and prices
-
March 2022 by Lynda Beckel
We went with Majestic because of their competitive pricing. We ended up with beautiful granite counters that were professionally installed correctly the first time. The backsplashes needed to be recut, but they came back within a week to install those. We were very happy with Jodi’s customer service and Ruben’s installation.
-
March 2022 by Bonita Burtner
Terrible company.Tried to install our counter-top four times and never could get it cut right.They agreed upon a dollar settlement and never paid. We are going to court. Save yourself a lot of stress time and money.
-
March 2022 by Nathan Smith
Scheduling nightmare. They provided no information about the installation process. They installed the wrong sink so we will be without plumbing for multiple days. No offer of compensation for poor service.
