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March 2024 by Yu Shi
I got my pants hemmed here. The pants were bought online. The service was great.
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January 2024 by Lenay L
This location is EXTREMELY racist, this is my second time in this store specifically and the first time I came in I had a bad experience, I went into a dressing room that was open and there was no attendants around this girl literally ran in there whispering to another worker did you see what she went in there with, I walked out and asked where she went and showed the two items I went in with. Not ALL AFRICAN AMERICAN people steal! I had already purchased a $200 jacket from here and was bringing it back because it didn’t fit so I wanted to try on a size bigger. I come back today to pick up an online order and get purchased items from here taken it. Mind you I called yesterday and confirmed they take bottoms in at the waist so I’m in the fitting room getting “altered” and the young lady says I don’t think we take in just hem so I advised her I called yesterday and they confirmed they did so she goes and asks another worker who confirms yes they just have to send them in for that so I’m like that’s fine. As I’m getting taken in a “manager” walks over and says we don’t do alternations and taking them in is an alteration so in I’m standing there irritated and confused thinking isn’t a hem also an alternation? So I asked her why are different employees saying different things and she says “I haven’t come to that consensus yet”. Before all this even happened I watched another worker stop a Black woman and her daughter who had just made a purchase because the security system went off on the door, mind you the door had been going off non-stop without patrons coming in or out we all kept looking at the door like why does it keep going off. A few minutes later the door goes off again on a group of non-Black people and the same worker is standing there hanging stuff up and didn’t bother to ask them “can I check your items to make sure a sensor isn’t still attached”. This will be my last time coming to this racist location, I love the brand and will probably continue to order online but this location needs some sensitivity training especially since you employ BLACK people as workers. Stop letting your white-privilege show when you work in retail!!
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November 2023 by Joel Strohmeyer
Went in today for my birthday to buy myself a gift I’ve been wanting from here for a minute . Guy who helped me find the qzip was great however when I checked out I received the worst attitude I’ve had from a checkout employee this whole year . I’m not one to usually leave reviews but the employee was demeaning , had a horrible look on her face the whole time and proceeded to throw my items aggressively in the bag . Then when i walked off I caught her saying something to the like of I’ve had enough today . I don’t know if it’s because I’m gay and had a whole face of makeup done but to come on my birthday , spend a decent amount , and be treated horribly while other customers are treated with respect and true kindness is honestly disgusting . Never coming back to this store again and really used to love and hype up this location!
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September 2023 by Suzanne M.
I HAVE always loved lulu lemon. The quality of product has made me a believer. Like most places they don't have petite, but they have FREE HEMING. Length of pants is based on 5' 9" models. It was explained to me that is why they offer this service. The associates who have waited on me have always been great in the past. on manager Teressa. She was NOT welcoming no smiles and looked like she didn't want to be bothered. I did find a sweet person to help. However, the manager's curtness kind of soured my visit. Couldn't wait to leave. Of course prices have gone up so much. Can't speak to the value of product. First time back since store remodel.
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August 2023 by Susie Elaine Bullock
Poor service. Difficult to deal with. Refused to let me exchange a pair of pants that were miss sized as I didn’t have the receipt. They were a gift. They also were current pants so absurd they did not stand behind the quality promise they say they have. I will not return to this lululemon. One of the worse I’ve been to with poor cs.
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August 2023 by Kristina
DISHONEST AND CARELESSI placed a hem order for a new pair of pants at this store 3 months ago and still have not received my item. I was told my order would take no more than 5 days. I have called the store, left voicemails, and sent emails, yet have not heard back a single time. They have completely ignored me. I even went into the store after a month and a half of waiting on my single item, and they still couldn't be bothered to give me an answer as to when they will be returned. I will never support this store again and seriously regret trusting them with my pants.
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August 2023 by Jasper Baur
I didn't get a survey but the closing leader was excellent and professional, they epitomized "Midwest Nice" and offered personalized feedback about the various garments! 10/10
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July 2023 by Chris Patrick
Excellent staff, very helpful. Store was clean and well organized. They had a great selection, one of the better staffed and stocked lulu stores we've visited and we visit quite a few. All the sizes were in the right bins as marked and we got a few pair of shorts, leggings, shirts and tops and if it wasn't on the shelf employees happily double checked the back. Great lulu store to make a shopping stop.
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June 2023 by Mee Lun Moy
I was greeted by a friendly employee. I told her I was there for an online pick up. She directed me to another friendly employee. They gave me my package very quickly. I really appreciated them very much. I would have waited in line for just an online pick up. The service was GREAT & the employees were Awesome!?
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June 2023 by Jairus Leeman
Sales Associate Ellie went above and beyond to make my experience at the Lululemon Store at Keystone Fashion Mall one of a kind. So kind and attentive, she was able to find a product I needed and created a unique shopping experience. She deserves a raise for her hard work! Thank you, Ellie, and thank you Lululemon.
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May 2023 by annmarie j.
such a great lulu. they have so much stuff and have the nicest workers! my inly complaint is that its hard to find, other than its great!
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April 2023 by Chris Leek
Very accommodating if you’ve got the need for quality athletic wear.
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March 2023 by Paige Lett
Ellie made this a very wonderful experience. My mom had a kind of complicated return and she was very sweet and knowledgeable and made it really easy. She went way the extra mile. We will definitely return!
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February 2023 by Karina Rodriguez
I've visited several lululemon locations around the US. Really want to note this specific keystone location because Jill & Kaylan are the super sweet. Their customer service was above and beyond to get me the perfect fit and sent out my pants for hemming.
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January 2023 by Brandon Burgoa
Been here a handful of times and each experience has been top notch. The most recent was around the holidays; I went to try some products that I was interested in buying online. The store was super busy, but Carley (sp?) was attendant and very helpful. She is a kind, nonjudgmental person who is knowledgeable about the products and offers great alternatives for items that are not in store. There is no way I would have found what I was looking for without her help especially in the midst of the holiday rush. Appreciate you dawg.I also went in around November to find last minute pants for a wedding. I unfortunately forgot the names of everyone who helped me (I think Danielle and Christine?), but man they gave me legit feedback about the fit/color of the pants I was trying and how they worked with the dress shoes I had purchased elsewhere that day. Overall, the people I have worked with directly are thoughtful, insightful, and a pleasure to be around.
