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September 2024 by Tracy Anderson
Nice furniture store
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July 2024 by Tiffany Settles
Upon walking in the store on 7/14/24 at Keystone the employees were…chillin. It was about 4-5 people there. No one greeted us except Haylee. She continued to help us through our visit. Very helpful. All I’ll say is if you’re not going to have the actual largest sac on display at least make a replica of it so buyers can have an idea of how big it is. Same with the chair for the flat sac. Come up with a better greeting for your employees when potential buyers enter the store. We felt very unwelcome as we left the store as I said “you all have a good day” no one replied. Lol! I get that most young adults these days have no home training and lack the common courtesy some of us were raised with in the past (others raised as if some courtesy isn’t afforded to certain people) yet at this day and age when working with the public every one needs to be treated with respect and courtesy. If that’s not how Lovesac does business I’ll finance furniture elsewhere.
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June 2024 by M Cox
The sales pitch about durable fabric that can be washed and pet and family friendly is misplaced. The fabric doesn't clean well and it's a HUGE pain to take the covers off and on to wash. I needed my adult son to assist every time I washed. Pet hair does NOT come off and, despite what the sales folks say about the 3 year cover warranty, it does NOT apply to stains, wear and tear or most other things you'll encounter. It's like buying an iphone - you should anticipate buying new covers every couple of years at a cost that's about the same as a new couch. Not worth it.
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March 2024 by Brooke Runyon
Went into this location 3/6/24 around 1 to purchase a bag for our new house. Walked in and one of the sales reps wouldn't stop hovering. We were glad to have a rundown of products, but when it came time for my fiance and I to talk about options with eachother, the rep stared down at us and didn't give us space. It was an awkward situation because we wanted to discuss what size to purchase along with possibly a couch build. We decided to leave and ordered online. I could tell the rep was annoyed, maybe because people come in and don't buy, but that shouldn't matter either on how possible buyers, even in the future, should be treated. I'm sure other reps are lovely at this location, the sacs are so comfy!
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October 2023 by Jeff H.
I went to the store ready to buy. I had read good reviews online but I had a few questions and wanted to test the cushions before buying. There were 4 employees when I got there and all were occupied so I sat and patiently waited. I was greeted when I entered, I guess. As I sat and waited other customers also entered. At least three different sets of customers that arrived after I did were assisted and I was repeatedly passed over. The first I kind of let go as maybe they lost track. But at some point it was obvious I was being ignored. I left and they lost a purchase today.
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October 2023 by Kiamesha Colom
The warranty process was exceptionally easy! Thank you!!
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October 2023 by Linda Harlos
The only problem I had was getting the supersac out of the sack that it came in. I had to rip the duffle bag apart to get it out.
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October 2023 by Jacob Fleckenstein
Polite, professional and helpful.
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October 2023 by Elijah Neal
Team was great. I finally have my Sac !!!
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October 2023 by Kristen Dial
Sales person was rude
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October 2023 by Jenny [Kieffaber] Shorter
Shopping experience was immersive, easy to schedule, and gave me the confidence that this purchase would be worth it. Looking forward to their arrival!
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October 2023 by Jonathan Trick
Great staff. Really took the time to explain all the different options.
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October 2023 by Tina Magee
Extremely helpful, not pushy and explained everything throughly
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October 2023 by Hunter Eineman
Joey was amazing! Thankful for all his help!
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October 2023 by Jackie Byrd
Very helpful and friendly staff. Also a great product.
