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August 2024 by Ronasiea Holland
My mom, daughter and I went to the place a few times. The work is mediocre & very rushed. Super pricey compared to the quality of work. Today I got a color change for my dip powder (not a manicure) and paid $52 just for the dip to get soaked off and the new dip added. No cuticle care or anything. Mind you, I only had 6 nails with dip on them still because the rest fell off even though it has only been exactly (2) weeks since last service at the same place. I also got my gel polish on my toes drilled off and new polish, paid $37 for that service. Again no cuticle care. Would have been better off paying for a full pedicure. If you want a relaxing experience and a place where you will get your money worth, this is not the place for you.
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August 2024 by Kaiya S.
Not sanitary at all, went for eyebrow and lip wax, lady said they don’t typically use gloves when doing that service, and also didn’t wash hands before - used some sort of “sanitizer” and then used the same stick to dip in wax multiple times after already being used on my face and then used the same “sanitizer” to wipe my face afterwards . Would not recommend and maybe would maybe advise health dept to check it out
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July 2024 by Elizabeth Curet
I had a pedicure with an incorrect color and they did not cut down my nails. They did not use a color that I wanted. I expressed my dislike and when I returned to discuss my experience they became very aggressive towards me, speaking in another language and arguing with me about my experience. They had a newer aesthetician and even after I expressed my dislike of color and length of my nails. She did not change the polish or cut the nail down. She disregarded what I say. I remained calm and they did not want to help me. I wanted my nails to be cut down and a different color not white. I had parked in the handicapped spot to quick go in and although there was other spots, they made. it a point to mention it and how I am "cheating the system" I then proceeded to ask for a refund because I felt anxious about having them touch my feet. The communication in this establishment is broken. I do not recommend this business. Whatsoever. They do not listen and the services are too expensive compared to more professional and customer-centered nail salon's.
UPDATE** I was listening to everything you and your staff was saying to my veteran family member. And what you didn't know is that I understood every word your staff said about my friend. looking at your reviews and another customer that was sitting there also indicated to Lotus needs to focus on not being so deceitful and LISTEN ACTIVELY TO ITS CUSTOMERS. You people have too many reviews trashing your service and how you do not listen. Look at your reviews. I'll be so happy to continue to advocate for my veteran friend. What you people saw were things through your own lies. He He was not aggressive and I took it upon myself to initiate in writing about how unprofessional and deceitful you people all are. You accuse my friend of being petty. You are all racists. Be bold and say everything that I heard you people say in your language to his face IN ENGLISH. You all are disgraceful and disgusting people. Most of all you are delusional. The aesthetician kept in disregarding what he was saying when he told her the first time he did not like the color. Besides who doesn't cut down nails - they looked like fangs and claws. We are happy to take our money else where and report how bad your business truly is. We heard about this location through another friend and are happy to report she will not be returning there.
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June 2024 by Amie M.
Lotus Spa & Nails has been my go-to spot for mani-pedis since 2016! I love the soothing atmosphere and top notch service. They always remember my name and make me feel welcomed and appreciated as a customer. I suggest making an appointment, as their services are in high demand, but it's worth it. Brava!
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June 2024 by Anne W.
Booked appointments for my friend and I to have pedicures at 2:45. This was a gift for my friend, and neither of us had been here before. The spa appeared to be clean, and we were greeted when we arrived. We waited until 3:20 to be seated in the pedicure chairs, and then another 10-15 for the techs to begin. Two other people who came in after us were seated before us. The pedicure was definitely not worth the wait. There was nothing special or unique about the experience. The massage was just ok, and the foot bath was plain water, nothing special. They were quick with everything, likely rushed since our appointments were so far behind schedule. We will not use this spa again. Really disappointed.
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May 2024 by Zerahyah Bowen
Thus us my first time patroning this business and I wouldn't recommend this place at all. The polish quality was poor. The serviced were overpriced, and the end results were not up to par. I paid $50.00 for a pedicure and $49.00 fir s fill in. I asked for a price as expected with most nail salons/spas, and none could be provided. Nor could they give a general quote. This was not worth it at all.
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May 2024 by Claudia Molina
My pedi is okay, my wax is okay, my nails are okay. It used to be my favorite place, sadly not anymore. Just got everything done less than 30 mins ago.
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March 2024 by Leslie Lea
Walked up to the pedicure chair (that was duct taped) to find that I couldn't feel the massage aspect at all. Moved to a new chair..same. by the third chair issue, I figured this would be indicative to my service had I stayed. The more I looked around, I realized it did not live up to the standard of cleanliness I hold salons to. I left. Would not even consider returning, so do not recommend. Save yourself the trip..
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November 2023 by Grace O
Clean, relaxing environment and usually no wait! Great classic pedicure with hot rocks. Love it here!
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October 2023 by rhonda holt
Nick is amazingI love his massage and his pedicure technique.Fast and efficient.My feet are so smooth and feel so food.
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October 2023 by Laura Guy
I’ve been coming here for years and they are by far the best nail salon in the city. I recently got a hydro facial with Minh and it was the best facial I’ve ever had. 5 big stars!!!
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September 2023 by Kali Malia Michaels
Just moved here from Chicago. I’ve tested out a couple different places around and this is by far my favorite. Polite staff who are really dedicated to detail . ?
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September 2023 by Jamie Gonce
Great place for nails!
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August 2023 by Jordan Tress
Everyone there was nice, but I got a full set that fell off within a week. Not worth the amount I paid for it
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August 2023 by Erin Combs
Got a pedicure. Was busy but staff was very helpful and attentive.
