Kroger is a grocery store that provides a wide selection of quality food and household products, including fresh produce, meats, and dairy. While many customers appreciate the helpful staff and variety of items available, some have expressed concerns about checkout experiences. Issues such as items being scanned twice and discrepancies between advertised prices and actual costs have been reported. Additionally, some customers noted that self-checkout could be frustrating. However, there are positive mentions of staff members, like Susan, who provided exceptional service and assistance during shopping trips. Overall, Kroger is seen as a convenient place for shopping but has room for improvement in customer service and pricing transparency.