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January 2024 by Aaron Michael
I shop here all the time and have multiple 5 star reviews but tonight was an off night. Please train whoever worked 12/31/23 that was working self checkout around 645 pm. Train that lady to not speak to people crazy and apologize when she is wrong about something.
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August 2023 by Kaila Simone
Nicest ladies ever. So helpful and informative. Super quick also
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June 2023 by Jamie Spears
This place has always been reliable and I’ve never had any issues, just excellent service.
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June 2023 by Jeff L.
Please lower your expectations upon entering... It may have a Starbucks, but doesn't mean the building has the normal appeal of other Kroger's. Having been a Kroger customer for years, starting in Louisville and having wonderful experiences with my family it was great!! Moved to Atlanta and had great service from the Publix stores, higher priced but service was always outstanding. Moving back to the Midwest where Kroger(Payless) were my place to shop I had great service in the Anderson, In area. Yes, older store but was always clean and staff ready to assist. That was my favorite place to shop for 5 recent years, including covid. I recently moved to the Zionsville, In which was told to me by at least a dozen customer's this is the " Crappy Kroger" .... Try to go anywhere else for many reasons. I have been in upper management in retail for over 25 years and know that opinions may be sometimes, not completely correct. Having been to the location on Michigan road Indianapolis, Indiana. Multiple times, it is correct. Not from just the people I know, but hearing from other customers in the store. And I hear this multiple times. Sad to say, I try (others as well) not to go to Kroger as a whole. People are driving farther and likely paying more just for basic grocery needs. Just to site a couple recent examples. The entry door near the Starbucks entrance is closed after 6pm, seems everyday in a area that is not high crime. Do customers know that? Could a sign placed outside so like yesterday seniors are not trying to walk so crazy far and turned around just to buy groceries? Poor Store Management. Yesterday the store had floor issues of spilled whatever in at least four isles. Not joking..There was someone walking around on Facetime having fun, while multiple people were so pissed. Heard multiple say, They are trying hard for us not to shop here. I also know there enough that know's there is a creepy employee that park's her nasty 1986 tan ford tarus that has a flipping skelton that hangs from the antenna and other crazy crap stickers. Have this person move away from the front of the dang store!! This is Manager 101 stuff!!! Given my experience in retail, this poor review fall's on the DM and the GM of the store. The company can not say it's the work force. If you have secret shoppers in the area you will find this. A lack of culture and follow thru can be killer of customer experience and growth. I was warned about this locatioin prior to moving here, because I have been loyal to Kroger. But I had to say something, because this locatoin just continues to miss my expectations and many others that vent it as well. I would be happy to discuss further if there is a response from the organization. Ton's of experience and no skin in the game.. A GM's location worst nightmare if they don't run a tight ship. Please contact me if needed.. Please fix it.. Your losing ton's of profit to neighboring locations that are much farther reach for the customer base.
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June 2023 by Spencer Ryan
Very kind and helpful staff. Quick to fill prescriptions and have up to date info on processing.
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January 2023 by Karen R.
Lines lines lines no help ! Where are the management in the office ?? This Kroger needs to be rebuilt to serve Greenfield
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December 2022 by Rob M.
Definitely the place to shop in downtown Indy. They have a wide variety of products in every category. Great cheese department. The best part of the store is the staff - friendly and helpful. If you can't find something they will walk with you to help. It feels like a real community here
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October 2022 by Justin M.
This Kroger is an absolute sh!t hole. First off we're past most supply chain issues with food but they still can't keep shelves stocked. Also, deli and meat department are abysmal where in the world does the one major grocery store in a city close their counters daily at 5pm. Fix this ghetto market--as I will not drop another dime at this place, and happily drive further distance for a place with stocked shelves and staffing.
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August 2022 by Karen Nomdeplume
Wonderful service today. I accidently cooked my insulin in the car. I was able to get a refill so quickly. I live 600 miles away so there was out of state providers, insurance, and new patient records. Super fast and so very helpful. I really appreciate all they did to make it happen. I am sure there were many hoops for them to jump through to get it done. Thank you so very much
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May 2022 by Linda W.
Good full service grocery, but dirty entrance. Nice that a parking garage is connected, though. Baggers and cashiers are nice and helpful.
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May 2022 by J G
Amy at the cashiers desk was awesome! She deserves a raise.Very pleased with my service at this location.
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February 2022 by Miranda Marston
terrible communication! service only thing worse... avoid at all costs
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January 2022 by Alex T.
They had my groceries. I just needed some things and they had them. Thank you for being reliable.
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October 2021 by Paco M.
I came in store tonight and was shopping for my mother who can't shop because she's fighting Lung, breast and brain cancer and completely disrespected by one of your associates named Amy because I swiped my credit card by mistakes I meant to swipe her eBt card. She told me she couldn't fix it but I've used to work at Kroger and I've gotten the same issue fixed at the cash register at Kroger on 16th and central when I purchased some car food instead of dog food. She was super disrespectful and yelling. When I told her she should watch how she talked to me she asked me was it a threat and I informed her "no it's your job to do customer service" she told me she didn't care because she wasn't going to get in trouble because she is a member of the union. I always shop Kroger and spend 300-1600 monthly in krogers. I've been visiting the Michigan street location for around 3 years. It used to be tough considering my father was murder close by the location on Delaware and the anniversary of his murder is Nov 4th I really wasn't looking to be yelled at and spoken to so disrespectful at this location. Amy is unprofessional and needs extensive costumer service training if she's going to deal with customers. When I come in during the day in my work clothes and dressed professional because I work in higher education I don't have any issues but tonight I was spoken to as if I was trash and it was nothing that would be done because she's protected to disrespect customers because she's a member of a union. When all I needed was for Amy to do her job or get me someone who knew how to do her job and that was to change my form of payment. Sebastian was not disrespectful at all he just backed Amy statement about her not being able to fix my payment but I know it was a lie. I have travels I have to delay because of this correction that couldn't be corrected tomorrow because Amy wouldn't do it. Didn't even ask me why I needed it reversed. I even asked to return my purchases and I know it can be done I was lied to and told that I couldn't return my food. I've returned things at the self check out before Amy and Sebastian just didn't want to correct my issue. It was 3 younger underage employees before Amy and Sebastian who did great helping me check out. I come in this store all the time and get Starbucks DAILY because it's the only location who makes the "customer fave" correctly with a blonde expresso and I've never had any problems before today. I loved this location before today and now I hate it.
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October 2021 by Just_Chloe_ I.
Besides it looking like 2020 on some days! It's fine otherwise I like this Kroger because of its in walking distance from my apartments!! The one thing that sucks is the homeless out begging all day every day so when I bring my wagon to the store I'm often stopped by the homeless and asked for money!! I could go to Kroger a couple times in a week to get things I forgot!! But it's still very unpleasant being approached every time... I get they are homeless or just poor asf but they shouldn't be begging out side of the store!!!