June 2023 by Jeff L.
Please lower your expectations upon entering... It may have a Starbucks, but doesn't mean the building has the normal appeal of other Kroger's. Having been a Kroger customer for years, starting in Louisville and having wonderful experiences with my family it was great!! Moved to Atlanta and had great service from the Publix stores, higher priced but service was always outstanding. Moving back to the Midwest where Kroger(Payless) were my place to shop I had great service in the Anderson, In area. Yes, older store but was always clean and staff ready to assist. That was my favorite place to shop for 5 recent years, including covid. I recently moved to the Zionsville, In which was told to me by at least a dozen customer's this is the " Crappy Kroger" .... Try to go anywhere else for many reasons. I have been in upper management in retail for over 25 years and know that opinions may be sometimes, not completely correct. Having been to the location on Michigan road Indianapolis, Indiana. Multiple times, it is correct. Not from just the people I know, but hearing from other customers in the store. And I hear this multiple times. Sad to say, I try (others as well) not to go to Kroger as a whole. People are driving farther and likely paying more just for basic grocery needs. Just to site a couple recent examples. The entry door near the Starbucks entrance is closed after 6pm, seems everyday in a area that is not high crime. Do customers know that? Could a sign placed outside so like yesterday seniors are not trying to walk so crazy far and turned around just to buy groceries? Poor Store Management. Yesterday the store had floor issues of spilled whatever in at least four isles. Not joking..There was someone walking around on Facetime having fun, while multiple people were so pissed. Heard multiple say, They are trying hard for us not to shop here. I also know there enough that know's there is a creepy employee that park's her nasty 1986 tan ford tarus that has a flipping skelton that hangs from the antenna and other crazy crap stickers. Have this person move away from the front of the dang store!! This is Manager 101 stuff!!! Given my experience in retail, this poor review fall's on the DM and the GM of the store. The company can not say it's the work force. If you have secret shoppers in the area you will find this. A lack of culture and follow thru can be killer of customer experience and growth. I was warned about this locatioin prior to moving here, because I have been loyal to Kroger. But I had to say something, because this locatoin just continues to miss my expectations and many others that vent it as well. I would be happy to discuss further if there is a response from the organization. Ton's of experience and no skin in the game.. A GM's location worst nightmare if they don't run a tight ship. Please contact me if needed.. Please fix it.. Your losing ton's of profit to neighboring locations that are much farther reach for the customer base.
