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November 2023 by Debra T.
I am most grateful to Julie for her patience and recommendations through my contemplation stage of my renovation. When I was ready for action, she was right there cheering me on! Beautiful products - and great delivery!
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November 2023 by Stephen Warneke
I recently visited the Kohler store and was assisted by Donnie, who I cannot say enough good things about. His extensive knowledge of the product line was truly impressive; he guided me through various designs, specifications, installation instructions, and options with great expertise. He was friendly, quick to respond, polite, and basically all over it.What set Donnie apart was his dedication to ensuring a seamless process even after I left the store. He went above and beyond by consistently following up to ensure that I received all the necessary parts and accessories on time. Because of some backorder issues, he communicated those issues to me and offered several solutions. I have been involved in numerous remodeling projects, including house flips, I can confidently say this was the best, most professional experience I have ever had. His commitment to customer satisfaction and product expertise is unmatched. I appreciate the exceptional service provided by Donnie and would highly recommend him to others. Thank you for everything!
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November 2023 by Jensen Tile
Donnie has managed multiple projects for us at Jensen Design, and he is excellent! We love this store because of the service he provides and the array of options available.
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November 2023 by Therese Helmy
Wonderful store with very high quality products but the most impressive part of our experience, is the staff. We met Donnie, he is a design consultant. He is a gifted young man with a lot of experience and knowledge. The best thing is that he has a deep desire to help his customers get the best.. very gifted gentleman. People like Donnie make any business successful. Thank you!
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May 2023 by Tammy Barnes
A shout out to the guys that put in my Kohler shower! Thank you so much for my beautiful shower!
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February 2023 by Jennifer Hisgen
Went to this store for the first time to remodel our half bath. Donnie worked with us and met our budget needs along with some recommendations for designs. He was great! Mark Groce, our contractor could not have been better as well. He was timely, efficient, and easy to work with. If you want quality work, detailed finishes as a priority and to be completely happy with the end result, Mark is your guy! We are already working with him for another project to be completed this summer.
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February 2023 by Everything Home
We worked with Josh K on one of our clients renovations. They were able to draft exactly what we needed to meet the customers wants/ needs. Josh's responsiveness and knowledge is amazing. Pick Kohler next time you are in need.
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January 2023 by Tom Vertacnik
I placed an order at Kohler Signature Store in Indianapolis and paid $1,300 for a Riverby top mount sink on Aug 8, 2022. It is now January 18, 2023, and I do not have my sink, nor do I have any idea of when I will get it. They have pushed out the delivery date 5 times. The sink supposedly has a ~30 day lead time. It's going on 6 months now. Worst customer service I have ever experienced - no follow-up and no information provided.
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October 2022 by Rich Hopkins
Outstanding experience, Josh was our rep, he was very knowledgeable and a pleasure to work with.
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October 2022 by Sofia Lyrintzis
We had an amazing experience working with Donnie! He is exceptionally professional, knowledgeable, sharp, and informative. He paid close attention to our constantly changing needs and requests and was able to stay focused and find the best possible options. We are very thankful because we actually have never experienced such outstanding customer service!
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October 2022 by Myra Bleill
KOHLER products and all associates were very good. The remodel did take 12 months from first order to completion.Mark Groce was our contractor… 5 stars for him too !!
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October 2022 by James Quincy
I can't say enough good about my dealings with the associates at this store. If every store acted as they have there wouldn't be a dissatisfied customer in the country. To start if they say it's going to be there the next day...it is. If you have a problem they take care of it right away not in a few weeks even after the sale. I asked for help with tech support and they jumped thru hoops to help. Would I buy from them again...absolutely. Would I recommend them already have. My hats off to Josh and Donny for all the help.
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October 2022 by Nicole S
After being in the Tile Shop down the street for an hour without any customer service or even a greeting from the sales staff, I came to Kohler. Wow what a difference!! Upon walking in I was greeted immediately by Monica. She asked what I was in for and guided me through the store. She was so helpful in telling me about the different options and comparing products. I had no idea of all the offerings a Kohler had - like tile. Thank you Monica for your excellent customer service!
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October 2021 by Spencer Penrose
Mary is amazing, call her schedule the appointment & she will not disappoint. Kohler products are the way to go and Mary is the person that will pull your project together.
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October 2021 by Rolf Crozier
Mary was super helpful. The process was painless for me, I asked plenty of questions and Mary was very patient and full of information. After much research I went with Mary because of the time and effort she took to give me an the information I asked for. I could not be more pleased with my purchase!
