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September 2024 by David and Maureen Gray
I ordered a dress belt for our son’s birthday and it was shipped from the J&M store at the Fashion Mall in Indianapolis. When I opened the package, I was shocked by the poor appearance. The brown stain on this belt was so terribly blotched, that a 3 year old could have done better.
I have bought a number of dress shoes and belts from J&M over the years and have always been pleased by their quality. Not this time! Why would an employee ship something that looks so bad?
If this is not resolved in a timely manner, with a replacement, I am most likely to find a different brand. David
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December 2023 by Daniel Richardt
Nice to have a local store. Staff are helpful.
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March 2022 by Penny Darnell
We have never been to this store. My husband has always wanted a pair of these. He broke down a bought a pair of the white golf shoes. He does not golf? But he said they are so comfortable. Well worth the money. The 2 sales associates (2 guy's)were very nice and knew all of info to everything sold in the store. They were great the whole time we were there. Actually my husband was very happy to speak to people. That actually like their job and the company they work for. Great experience
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February 2020 by Vincent Schurger
I liked the store. The staff was very helpful and gave lots of advice on what I was trying on and what styles I would want to try on for my purposes.
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October 2019 by GOOD CITIZEN
Expensive but great service
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October 2019 by Patrick Siegel
I have never had service like this at a shoe store. I have specific issues with my feet and these guys were patient and helpful. They got me a great looking pair of shoes that are comfortable.
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October 2019 by Cathy Bubb
Brilliant service
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August 2019 by Maggie M
Terrible return policy! I lost my receipt but brought in my credit card statement and was told that I needed to mail the shoes back to corporate and maybe I could get a refund or maybe store credit! I will never go back. These are overpriced shoes and the hassle of dealing with their customer service is a mess. Not worth it. In the future we will just buy their shoes from Nordstrom if we have to buy this brand.
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August 2019 by LD Gorman
Expensive but great service
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March 2019 by Niko
I have never had service like this at a shoe store. I have specific issues with my feet and these guys were patient and helpful. They got me a great looking pair of shoes that are comfortable.
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March 2019 by Chad Schuetz
Came in to swap out a belt I had gotten for a different size.
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January 2019 by Jake Long
I came in on a busy Friday night to exchange a pair of shoes. Unfortunately there was only one sales associate working, but he did a fantastic job of taking care of my exchange and bringing out shoes for all of his other customers to try on. I have always received great service at this location, and the shoes always look good, feel good, and are durable. Only room for improvement is making sure the store is properly staffed so that one person isn't doing the work of 2 or 3.
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October 2018 by Carole La Neve
Selection of shoes is ok, not a great. Helpful salesman.
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November 2017 by Garrett Linville
I recently went there to get a pair of shoes and find a solution for a pair that had broken. The issue was resolved perfectly by Ian. I haven't felt like a valued customer this much in a long time. The staff are cool people who genuinely know their shoes. If you teetering on whether to go here or not, I'd give it my recommendation. Thanks Ian.
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January 2015 by Zach F.
Great shoes. Great service. I bought a pair of driver mocks from here. The shoes are extremely comfortable. Better yet was the customer service. The guy that helped me was fantastic. He was helpful, wasn't pushy, and even threw in some free spaces to help the shoes fit better. So far the shoes have held up well. I would definitely recommend this place if you need some excellent dress or dress casual shoes.
