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February 2024 by Paul L.
This rating is for Sheila at the JC Penney Castleton Photo Studio. She was amazingly helpful in resolving a serious problem and I am so appreciative. She was compassionate and persistent in bringing about resolution. Thank you, Sheila! You are a gem and JC Penney is lucky to have you!
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January 2024 by Elizabeth Durden
Amazing!!!! Everyone was so polite!
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January 2024 by Dan Wolff
Two of my best coats were found here at 60% off.
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January 2024 by Amanda Cannon
Great service, have great deals
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January 2024 by Vickie McHenry
Good place to do Christmas shopping ?.
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January 2024 by Daniela mancia
It says they open at 11 am at the castleton square mall it's 12 noon and nothing is the worst store
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January 2024 by MC
Yes it's the Christmas rush but the pure attitude when I selected the wrong line for pickup was uncalled for. Anyways I went over to use the bathroom and NO THANK YOU!!!! I'd rather use a truck stop ????. You can see why some of us took a hard pass and left!!!! Get your stuff together!!!! It's pure filth including the men's. Have your staff put a smile on too. I left to go shopping at Macy's and left my shopping cart stuff there js. I ran for the hills without taking a picture of the pure disorganization on the shelves and hangers I was willing to overlook
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December 2023 by احمد الرشيدي
Excellent place for shopping
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November 2023 by barb c
Very neat and organized. Displays were attractive. Signage was prominent. Service was prompt and courteous.Way better organized than the other big retail store at the same mall!
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November 2023 by Tre Harney
Do not book portraits here. The manager/photographer Sheila is far from friendly and is incompetent on providing customer service. I had to leave in the middle of my daughter’s shoot because she is so rude and disrespectful. She definitely shouldn’t be in a customer facing role. I have yet to hear from corporate to resolve this matter.
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September 2023 by Sarah Solomon
Went looking for a cocktail dress and a men's suit. Decent selection of dresses but not huge. Did not find what I was looking for. Poor men's selection and everything was expensive for what it was. Lots of the fitting rooms were closed so that took some time. Line moved quick for being as long as it was.
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September 2023 by Amy L
Store NOT OPEN UNTIL 11AM ! I've been trying to shop several times this week but needed to come before 11am. While I was waiting Saturday for it to open, 10 people came and left because they also did not know it was not open. I can understand this hour on a week day maybe but on a weekend this is not acceptable and loses a lot of customers.
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September 2023 by Ale M.
Women's Penney... men section upstairs had been reduced to a third of the floor, shared with kids clothes. Also, the fragrance section is nothing but women's perfume & catered towards women. (IMHO this will be nail in coffin to store. It was bad enough selling offbrands like "Southpole" , "US Polo Assn., the mundane "Arizona Jeans", etc.)
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August 2023 by Frank Rush
At the time we went in the AC was out and they were offering free bottled water, or asking you to come back another time. Just like many other department stores, if you want t-shirts and jeans you have plenty to pick from but if you want any serious business clothing you're pretty much put of luck. Since it's really the only major store in the mall, selection doesn't even rise to limited..... This was at the Terre Haute store.
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July 2023 by Nicole Nyquist
Attempting a return at this location and getting different requests from every staff member. Manager was also extremely rude to my husband unprompted. Will not be shopping at or returning to this location again.