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October 2023 by Katrina Evans
My recent service experience rating is based on the customer centric service excellence provided by my service advisor Dan Klingler. He continuously provides exceptional customer support and service excellence. Examples: Immediate appointment scheduling support, phone and email responses, service updates, and issue remediation. Dan has shown this level of service and commitment from point of service inquiry, initiation, and closure...and all with a smile! Thank you, Dan, for ensuring my service visits are welcoming, trusting, and cost-effective; giving me a peace of mind knowing that my vehicle and I are always in good hands!
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October 2023 by Lori D. Jaggers
We would like to thank Scott Miller for helping us with our 2 purchases on 10/07/2023. His friendly and caring approach made the process very easy for us. He went above and beyond in getting our new vehicles ready for the road. We will definitely be recommending Scott and his caring service to our friends and family. Keep up the great work, Scott Miller!~Scott & Lori Jaggers
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October 2023 by Joe Montalone
My wife and I came to the dealership early Tuesday morning. We worked with the best car salesman that we’ve spoke to in all the years of buying cars. His name is Dakota. Absolutely informative, not pushy, and very kind. After 24 hours of deliberation, we knew that the jaguar F pace was the car for us. Dakota, Rick, and Ben had everything set up for us to come pick up the car. It was completely effortless, never felt pushed, and they have our business for a long time.
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September 2023 by Michelle. Pannell
Great customer service. The customer service rep met me at the door, made me feel comfortable and answered all of my questions and concerns. After my service was completed, she went over everything that was done and made sure they addressed allof my concerns.
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September 2023 by Roger Maxwell
I had an amazing time at Tom Wood Jaguar. The staff (Lia) was very thorough with explaining everything. She was quick to respond to questions.she made me feel sure with everything going on with my jaguar. The facility was very clean and in order. I will definitely be visiting again.
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September 2023 by Laketia D
I will say I’m happy with my experience although I did take a few weeks. Also I wish the quite could have been explain to me personally, because I misunderstood what was emailed to me and had I had a clear understanding, I would’ve went ahead and got the extra work done. I was thinking it was going to cost a lot more than what it was. But thanks a lot. ??
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August 2023 by kyle watkins
The staff was very friendly and professional. The scheduling was prompt and the service was performed very quickly.The reason I cannot give 5 stars is because the price of the oil change service went up 100% (from only 11 months ago). I was charged $125 last year and $250 this year.My wages only increased by 3% this year, so the math issue is fairly easy to see here…
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August 2023 by Heather Spidel
Experience was amazing. Staff was very helpful and friendly. All my questions via text were answered promptly. Loved working with everyone and love my new vehicle. Thank you.
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August 2023 by Nick Cassaday
I took my 2017 jaguar xe to the dealership to get a full inspection done, check my front camera/parking sensors, and coolant leak looked at. The shop was booked out a week but called me first thing the following Monday. Everything was well done and corrected. I will be using them for all future services
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August 2023 by H Ireland
Such a simple experience getting service today. Drop off, get photos and explanations regarding needed work, approve online, receive a text that it’s ready, pick up and out the door.
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July 2023 by Jeffery Goetz
Amazing customer service. Lia was great. Took her time explaining everything to me. Made me feel valued.
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July 2023 by Simply Redeemed
6/28/2023 Great experience with Tom Wood Jaguar's customer service! Lia Wolfe was awesome! Thank you, Alicha
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May 2023 by Jed
Excellent service, very informative on what they need to do and they keep you informed on the status daily. Car returned like it just came off the show room floor. Cleaned inside and outside. Thank you Dan and Lia on your professional service.
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May 2023 by Carolyn Sanders
Dan is always amazing, patient, kind and very knowledgeable. I always have trust in the service I get there..
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May 2023 by Dr. Michael J. Bluitt
I've been a Jaguar owner for over 35 years, I've owned several Jaguar models and Mr.Dan Klingler has been my service advisor for decades, He has been a consumate professional and friend that I "TRUST" when advising me for needed repairs...I have "NEVER" had to bring my vehicle back to them after the initial service because it wasn't repaired correctly the 1st time because they know what they're doing !!!They just serviced my XK convertible yesterday and it runs like new...THEY ARE THE VERY BEST IN KEEPING YOUR CAT HEALTHY !!!THANKS SOOOO MUCH JAGUAR OF INDIANAPOLIS, I "TRULY" APPRECIATE YOUR KINDNESS AND COURTESY DOWN THROUGH THE YEARS !!! ?❤️?