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“Went to Verizon to get new phone transferred from my old..
And, Skevo--spelled correctly--
Set me up without any problem at all--as though riding a bike..
A most flawless transfer that I ever recall.
Skevo is excellent..& I will go back to him for any further service-- as am sure Skevo knows what to do..
And this Verizon service is great..thank you”
“Marc and Eli helped so much with getting our new phones. They help us with the finance plan, and the new internet system. The best of all is that they were nice and amazing while doing it, making us feel comfortable with our purchases.”
“Joey was so helpful while helping me upgrade my iPhone! I was a little worried my godson was crying too much but him and his team were great and even played around with my godson. You guys are amazing!”
“Just called the store and Emily answered. I was calling to see if she could help with regarding a domestic violence problem my friend was facing across the street in the apartments. Me being in the UK I had no idea how to reach my friend as I had no other contacts for her. I quickly explained this to Emily and without hesitation she said "I got you. One sec" and she went to check through the window to see if there were any emergency services. I can't express how much she helped me in those few moments but I am externally greatful for her and T-Mobile for employing such a great staff member. Thanks again Emily 10/10.”
“Jesus helped me and my friend get new phones we had AT&T ( ace to t- mobile) i haven't had service in months and basically was at my wits end and desperate for a new phone and service rhat actually worked ,jesus was BEYOND knowledgeable, friendly and knew all the answers to my questions it was a expectional interaction with exchanging my old phone to the new one i recommend everyone to this location but especially Jesus for your customer service needs 5 + stars”
“The only T-Mobile store I will go to. The staff here is amazing!! Went yesterday to upgrade 2 phones, Shay (hope I spelled that right) was amazing! Extremely helpful, courteous and explained everything very well!! The entire staff manager to associate are always making sure I’m taken care of, don’t need anything etc. anytime I’ve had an issue with billing or phones it’s been taken care of at this store!! Keep up the good work!! Thank you!”
“Andrea helped me today multiple times with various products and services she spent way more time here than it was necessary of her but she was kind enough to do so.Andrea is an amazing worker, super helpful and understanding.”
“Shane is apart of the team of managers actually trying take the customer service in indy a little better.
Helpful, Knowledgeable .
I worked with him at this location and he mentioned there is going to be some good turnover at the 86th street location.
He helped transfer data over to my new phone , kept helpful conversation going and overall made it a pleasant experience.
Will likely be back if any data issues or phone issues come up.”
“Love this location . Grand daughter was messing with my phone and They got me tablet for her . Now I have my phone back . The tablet was actually free . Just paid for service.”
“I have worked with Samson a few times. He is absolutely outstanding. I've been to other T-Mobile stores, but will only go to where Samson works. He is THE BEST Mobile Expert I have ever worked with!”
“I meant to leave this review awhile ago. But things happen but Samantha and Ron was amazing. They fixed problems the previous tmobile did and got me a great deal for me and the wifey. Definitely go here to get a phone !!!!!”
“Marcy & Abbott were fantastic! I walked in while visiting from out of state, and they solved my problem within 3 minutes! Great customer service and would recommend this store! Thank you Marcy & Abbott!
J~”
“Had issues with my phone connecting to any network for about a week After 4 call center calls, and 2 store trips( stores that didnt make any effort), Devon was able to execute great customer service, and get my phone working again. I am extremely thankful for this store, and Devon. Thank you!”
“Thank you PERRIN!!!!!! The BEST customer service!!!!! I got an additional line set up and iPad! I’m so happy he helped us! So knowledgeable and generous!! The world is definitely a better place with him in it! Thank you!!! Love the new staff!! They all welcomed us in !!! Keep up the great work!!”
“I will miss T-Mobile but for now I have to sacrifice. I went in to pay off my phone and Gina helped me. She was so nice and I know she was there all day because my sister went in the morning & had her as well. Gina was super helpful to us both and did not give us a hard time for leaving. Makes you want to come back because the service has always been great! Online and in person.”
“Reliable service from a local company offering the same access of one of the major carriers. Good pricing for stand-alone internet without bundling of multiple services to get the best deal.”
“Jaylen laster only took a few minutes trying to resolve sim card issue. They answered every question with professionalism and even when I walked out without any purchase at all they were friendly. This is the only store I will use in Indianapolis. The staff is really outstanding. Really Satisfied and also thanks to Jaylen and his friends.”
“I have been a customer of Xfinity for roughly nine years. About two months ago, I went through their chat to try to lower our outrageous bill. The only way I could do so was to get rid of a landline phone, convert its number to a moto g cell phone, (which I never wanted because we all have our own cell phones; at a better rate). I lost my Mother two weeks ago. I have important places to call where you often have to wait on hold. If you are on hold for about 30 minutes (Social Security), a cell phone will drop the call automatically. So, I needed my landline back. Nine days ago, I started with Xfinity on this. Simple concept: turn off the moto g and put that number back to a landline. Agent was able to set things up where our bill did not go up at all...hmm. However, it's been nine days, and I still do not have a working landline. I probably lost the number I had to it originally, which I have had ever since becoming a customer of theirs. They finally, after four days, shut the moto g cell phone off. However, they never did the landline phone. Every time I contact an agent, I'm told they are working on it from the "backend," and I will have a working landline in 24-48 hours. Like I said, nine days and still no working landline. Oh, and they also like to bounce you around without warning to another agent. So, you get to play musical agents with them. Disgusting.UPDATE 5/7/24:After posting my initial review, Xfinity did reach out to me with a link to assist in the landline phone debacle. Shout out to Thomas A and Frank who both assisted in getting the situation fixed, and a landline WITH my old number working! Thank you both so much for your help!”
“Sandro and Anthony were so helpful. Our t-mobile service was suspended and I had the worst day at work coz of this, no OTPs no email access. But so happy they helped. I am glad we chose this service and they are employees to keep. You guys are the best.”
“Jasmine Just want to give a heads up to her. She gave me great service was very patient with me. And very high maintenance and she made me feel valued as a customer thank you.”
“Sam, the customer service rep at the W. Washington St store, was very helpful. She was knowledgeable and patient and addressed all my concerns/questions in a professional and understandable manner. Thank you!”
“Stopped in to get a new phone for my mom. The representative was very knowledgeable about the product. Help us as best as he could due to it being close to closing time.”
“They helped my sister out so fast with giving her another updated receiver. Still needed tech to come to home due to problems with her very old wiring. They fixed it, hopefully everything will continue to work as she is not tech savvy at all (lol).”
“This team is really helpful. I wrecked my phone on my way to catch a flight to Indy from Denver and it ruined my day. Zion was really helpful when I wanted a Pixel phone but had no means to find out what store I could find one at. I had to wait for a ride and felt very welcomed. Overall really impressed with the customer service.”
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“Murphy provided outstanding service today! We came in to get my husband a new cell phone. We did that but he also looked at our plan and other promotions and he helped us save money on our plan, perks and devices. And he set it all up for us and showed us how to use everything. Again, outstanding customer service!”