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February 2024 by MT Management
38th and Lafayette branch has detectors yet the staff is still scared to let you in the building. The staff are same as the unsafe area.. Horrible, avoid this location!
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November 2023 by Cyber Patriot
Was told only one person inside the mantrap hallway at a time. No signage of this, as I was with my mom. After dealing with just getting in, we were told the only person that could add me to my mom's account was training someone, so we would have to make an appointment. Then was told they only take social security card. I can't use my drivers license, passport, or birth certificate. This place is a joke.
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August 2023 by James Jordan
I went yesterday to deposit a check and the bank lobby was randomly closed at 2:45pm ??? I was forced to deposit my check thru the atm which forced a 7day hold !!! Not sure why it was closed but drove by 15 minutes later and it was open again which had me furious because i could’ve handled my business with a human and not those damn machines . Not to mention this is my 4 th time coming this week and not being able to get help . Makes you want to switch banks all togetehr
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July 2023 by Rashida Browne
I've been a customer for over 7 years and the west 38th branch is the worst huntington I've ever been to. Their ATMs are ALWAYS out of order and the banker's are the most rudest stuck up people. It's sad how much attitude they have. Even the bank Manger is lacking customer service skills. Ive never experience this kinda attitude at any other huntington.
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August 2022 by A Cameron
Worse service ever!2/5/2022 11:00AMI have been there for a wired transection. they said they do not provide today because it is just two of them!!! I said okey schedule me give me an appointment I will come another day, they said they will not do that!!!So how many times should I go to branch just to check if you can give me serviceShe said close your account if you are not satisfied with Huntington, they are real rod peopleI WISH I COULD GIVE IT ZERO STAR2/5/2022 11:00AM
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July 2022 by Buddy Cook
Worst service of any huntington bank , acted like i was trash, said i must get an account w them..i said no. I will pay the $10 fee..they acted as if i must get an account at their bank over a check .in which i cash through their banks at other locations..same id.same company. Its like saying i can only own the color and type car they choose for me? Sad , digrace of a bank.others huntingtons.never act that way except that ghetto one..everyone i know says thats not good buisness manners
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February 2022 by Arash Cameron
Worse service ever!2/5/2022 11:00AMI have been there for a wired transection. they said they do not provide today because it is just two of them!!! I said okey schedule me give me an appointment I will come another day, they said they will not do that!!!So how many times should I go to branch just to check if you can give me serviceShe said close your account if you are not satisfied with Huntington, they are real rod peopleI WISH I COULD GIVE IT ZERO STAR2/5/2022 11:00AM
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January 2022 by Areana Lewis
They don’t honor the $200 promotion to open the account. I called customer service and went to the branch . They said I need a 16 digit code to Receive the money. I told them upon opening my account this was never mentioned . Only benefit is early pay . Don’t trust these liars. The Hispanic woman and manager sleep together and team up against customers who need help. Another customer asked for help they kept telling him call customer service and we told them we already have they said come to the branch . I’m very disappointed at how they treat the African American community in their branch. When the others there , no issue but all the black ppl were told call customer service .
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January 2022 by Jared H
This particular location and a particular employee there is really cold, rude, and unhelpful. It's sad because I've used locations so over indy and Lebanon/Lafayette and all other branches have been great. Huntington a whole though is a great bank to use. Just not this location, try the high school road location, I go there most the time and everyone is great including the branch manager!
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January 2022 by Cinthia H.
It was one of the worst experiences, the tellers laughing and mocking people, raising their voices and being rude for absolutely no reason. Not done only to my mother but also to an elderly lady who was before us. One of the tellers spoke Spanish and did not even bother to be polite and help when she saw the lady struggling. It was unkind, disrespectful. They made fun not knowing of the lady hearing problem. The lost my business and my mother's. If they can't show common courtesy, and respect, I don't want anything to do with them. Almost 3 decades of being their customer down the drain, because they do not care to provide decent service. Disgusting!!!
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February 2021 by Alexis Trisdale
horrible service
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December 2020 by Random Videos
Good bank
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November 2020 by Tolga Ercan
The lobby is closed so you have to drive through and that is at a snail's pace. I had 4 cars in front of me. 15 minutes later, I had 3 cars and ended up backing out of line as I didn't have an hour to spend.
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October 2020 by bob lab
Emily Omesher needs additional training as a teller. Went to deposit a client settlement check and the tellers acted like they have never seen a settlement check in there life. I literally make this type of deposit weekly. Told me I needed to have the insurance company reissue the check to the company name only. Laughed and took the check 5 minutes down the street and the bank quickly and graciously deposited it without delay. I send hundreds of thousands of dollars through Huntington. I don’t know if it was because I was on the wrong side of town or if they failed to train staff, but it was embarrassing for a teller to never see a settlement check. Business owners don’t do business at this location.
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March 2020 by Lourdes Carlson
This branch and the 71st Street are always super busy. With that said you have to wait for a bit but every staff who has helped me have always been professional, friendly and helpful. In fact most of the Huntington banks I dealt with in Indianapolis have wonderful staff. Thank you and keep up the great work!
