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August 2024 by Yasmine Johnson
I had set an appointment online and they called and said there were too many cars at that time and asked if I could reschedule…. I did. Today I was supposed to go in and something told me to call and check.. it’s the same thing. I was told I can leave my car there all day then it could be done. I can’t. That’s so wrong… why reschedule and tell me I can’t do it that day either! I’m disappointed. Please get it together
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July 2024 by Lexy Halpen
They upsell you and lie to you about what you've booked. I booked a sit and wait while a free consultation was completed on my vehicle. The individual at the desk then told me I had to pay a minimum of $25 for a brake check. I told him I was not paying and I just wanted the free consultation. He told me that there was no consultation. I then showed him the email stating what I had signed up for and he said "okay, there is a consultation, but it's the discussion you and I are having right now." I asked him why after the person would be looking at my vehicle they would not have a discussion with me for a consultation about what they saw, and he said that's diagnostics and I'd have to pay more. I just wanted to get a check-in to make sure my vehicle was okay because it's a hybrid and I haven't had to replace my brakes since I bought it (I'm at 143k miles), which is common with my vehicle. The brakes also aren't making any sounds. I told him one of my tires makes a noise, but I just wanted my car looked at. So if my tire is something I suggested as a concern that I wasn't worried about, why would the charge be for the brakes? I'm from a state that requires biyearly inspections so I'm used to having an idea of when my tires need rotated or brakes replaced, etc. He then suggested to me to cancel the appointment. I said as long as it's the free check, I'm already here and took the time off work. He then said okay to keeping the appointment, but I would need to come back in a few hours to pick up my car; fun fact, my appointment I booked online specifically said I would wait. He said I couldn't and that it'd take a while. NEVER will I go here for anything. Disrespectful scam artists ??
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July 2024 by Ashleigh Rees
Been going to Goodyear since they were located in Greenwood then they moved and we moved with them! Love CJ and Fermin. They go into details about what needs to be done and no bsing around. You guys are awesome!
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June 2024 by Armisha Paxton
They have helped us take good care of our vehicles since we began going to them. They are direct and kind in their interactions. Grateful for each person here.
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June 2024 by Ayush Agrawal
Got a wheel rim bent due to a pothole. They checked it out and put on the spare tire free of charge. Great service and Scott was very professional.
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May 2024 by Brett L
Have been a 10+ year customer of the Castleton location. Corporate Goodyear consolidated locations to Downtown Indianapolis. My experience with them has been sub par.
I tried to schedule a tire rotation late April and was told I could only make appointments before 11AM as they prioritize customers who drop cars off in the morning.
During my appointment to have wheels rotated. I scheduled an appointment for brake service a few weeks later. To my dismay when I arrived to my appointment today at opening the service manager informed me there was no one working today to complete the service. Was told to come back another day. Why make appointments if you do not intend to keep them.
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May 2024 by D
Goodyear is by far the worst shop in Indiana you could take your vehicle to for any sort of work to be performed.
The absolute only reason you should spend your money here, is if you don’t have money and need to finance the work. Save yourself the headache of dealing with subpar technicians and even worse customer service.
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April 2024 by Julie R. LeHunt
Scott (front desk) was friendly & helpful. The service techs completed my work in a reasonable amount of time. Although not quoted ahead of time, the costs were what I expected. The waiting area & customer restroom are clean & well-maintained.
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April 2024 by Maria Canales
i’ve only really dealt with CJ when going to the store and she’s always kind. i had thought i needed 4 tires replaced and had already paid for it but she let me know i only really needed 2 so i got a refund for the other 2… i feel like other places would just let you replace all 4 tires ??♀️
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April 2024 by Joy
I scheduled an appointment online and the gentleman stated it would be 2hrs or less. After about an hour my vehicle was ready. However, if all of their oil changes come with a tire rotation I’m not sure why my tires were not rotated.
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March 2024 by Edenisse Chavarria
I have always been a Good Year customer for years. My closest place was speedway, but it closed, so I had to change stores, they recommended that I come to this store, this is the first time I have come to this store and I can really feel that it is the first bad experience I have had with my date, it was At 9 am. So try to be 15 minutes early I like to be punctual though. I have been here for 5 hours and they have not attended to my car. I must say that the staff is not so friendly and I am really very disappointed in this store. As a customer I think that the staff can be friendly since it is a service they are providing for which they are paid and we do not have to put up with bad attitudes when they make us waste time and patience for 5 hours for an oil change is not fair.
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February 2024 by Sean Murphy
We just stopped in and were treated like absolute ROYALTY by the kindest woman named CJ, who opened the garage and summoned us in with a smile. We had a tire that was low on air, and she brought us in and filled/inspected ALL FOUR tires. Who does that?!Thank you for your selfless display of kindness, CJ. The world needs more of you.
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February 2024 by Pat Riley
My guy at the desk was conceded and belittled me when he had a chance..Not kind at all..I recommend he has a class on customer relations..
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February 2024 by Trevor Trowbridge
Fantastic, diagnosed the problem with my car 15 minutes before my appointment time was scheduled. Completed a 4 hour labor project in 2.5 hours. Car was ready to go at pick up. Won't take my car anywhere else moving forward.
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February 2024 by Roger Sanchez
Really bad customer service, they don’t care about your time. They cancel the appointments you make online and reschedule them. I had to go twice because the first time they canceled my appointment. The people working there have a negative attitude and are arrogant, two different guys attended me in different days with bad attitude, just a lady working there is kind, but the rest never recommended.I have an insurance with them that I bought when the were at greenwood. Now I’m not gonna keep that with them. I gonna change to Firestone.
