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June 2024 by Madelein Tse
Working with Glass America has been a long and frustrating experience. When first requesting a quote the only thing I was able to provide was my vehicle make and model, as well as my VIN. I did so and it showed that the glass needed for my car was in stock and allowed me to schedule my appointment for Saturday 5/18. I was then called on 5/17 and told that they had actually had to special order the glass and it would not be in for my original appointment the next day. I was then told that they did not service my area on Saturdays and I would have to make an appointment during the week. My work does not allow unaffiliated contractors on site so I had to take the day off in order to be available for the rescheduled appointment on Tuesday 5/21. On 5/21 the technician arrived but told me that he did not have the right glass. He said that providing the VIN number is not always enough information to get the correct glass so why did no one reach out prior to ask the necessary questions and order the correct glass? When I was called back by the local office to reschedule AGAIN, they were not understanding of the inconvenience of taking time off work only for it to be a waste. The only courtesy offered was to make an exception and provide the service on a Saturday at my request. My appointment was rescheduled for 5/25. Late on 5/23 the local office contacted me to let me know that the glass they had ordered had come in damaged. Not their fault but incredibly frustrating that now we would have to reschedule for a third time. My appointment was rescheduled for 6/1 and that morning I received a message saying that the technician would arrive between 8am-12pm. The technician, Devonte, called me at 12:00pm asking if I was available and said that he had not been informed of the same service window that I had been. He arrived around 12:45 and was very polite and professional. He finished up around 2:00 pm and when I went outside to pay, he let me know that in the process of replacing the glass, my rear view mirror broke and would no longer correctly attach to the window. He said that he wasn’t able to get in touch with anyone because it was Saturday but would put it in the notes and someone would reach out to me on Monday 6/3 about having it replaced. No one reached out so I called today 6/5 and no notes had been left regarding the mirror. Devonte was very nice and the glass replacement was fine but over all this has been a disappointing experience and the way it’s been handled by the scheduling office has been less than professional. I would not use glass America again and I just want my mirror replaced so I can be done with this weeks-long headache of a process.
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May 2024 by Robert Glassmeyer
Devonte who performed the service was prompt, professional, and courteous.Cary was helpful to accommodate our schedule in scheduling the work.
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March 2024 by Angela Hostetler
Kary Saturday is awesome to deal with. He gets our customers taken care of quickly and accurately. We appreciate you helping our customers. Thank you~!!
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February 2024 by Kellie Jackson
Stupid rude scammers
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December 2023 by Mick Tomlin
These guys are on the ball and very professional.
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November 2023 by Brian Kwitny
Nov 2, 630am..driving east on 79th in my small car, being relentlessly tailgated by a large vehicle with bright lights...when I turned onto allisinville I discovered a big van with the 'Glass America' logo...and I thought it was a place I will never use!
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October 2023 by Lindsey Holbrook
Glass America has fixed my windshield and the drivers side window and has done an excellent job both times!!! They are quick and their work is very good quality. They were also very accommodating to my schedule and fit me in quickly.
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September 2023 by Lulu Santo
Very fast and good job they go to your house
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July 2023 by Mike S.
Horrible company with horrible customer service. they installed my windshield incorrectly the first time and had to come back out and reinstall to repair the leaks.BUT, I gave them another chance. Bad decision. The second time they damaged my steering wheel during the installation. This was on June 19th, and I still cannot get them to return calls to get the situation taken care of.Any time I call the headquarters they just refer me back to the incompetent shop in Indiana that really do not want any repeat business.Do not use Glass America if you are located anywhere in Indiana.
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May 2023 by Tyesha Glenn
I absolutely recommend Glass America they were very friendly and their cost is very reasonable they were fast and efficient. Hopefully I don’t have to get another window replaced but if I do they will be my go to.Services: Auto side window replacement
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February 2023 by Ben Lierman
My insurance company referred me to Glass America. First impressions were good. Quick, professional scheduling and good follow up. I waited about 90 minutes, and the car was ready. Perfect. Nope, there was a giant ripple in the glass on the driver's side, and the eyesight system in my Subaru was freaking out. I called to explain, a new windshield was ordered, and an appointment set for the next week. I show up, and nope, they hadn't received the glass. I reschedule again. The next windshield appeared solid, but the car was still throwing errors. I spoke to a manager who was very apologetic and helpful. He stated that they often use third-party glass, and that he would order the OEM Subaru glass. Two weeks later, it came in. The car is perfect now, but there was an awful lot of time wasted. The service wasn't terrible, and I'm sure that they were just following protocol, but next time I'll probably go elsewhere.
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November 2022 by Matthew Market
They're friendly and helpful.
They fixed my window.
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June 2022 by Jack Larrison
Great customer service. Fast and reliable service. OEM product available. Highly recommend.
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June 2022 by Elizabeth Marquell
Love their service! Cheaper than the competition and the service is so great!
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November 2021 by Jay MGTOW
Beautiful place to get your window fixed
