-
May 2023 by Josh Taylor
I'm a contractor and I buy material every single day. I try to go to home depot as rarely as I possibly can. I went in there today because it was the closest hardware store to me. I was in there to simply buy some baseboard and quarter round. Finding it was like looking for a needle in a haystack. So disorganized! I ended up just leaving and driving to lowe's, which says a lot because I was in a hurry and didn't want to drive the extra 10 minutes to Lowe's which was 10 minutes further. From where I need to drop off material. Ultimately I was willing to drive an extra? 20 minutes just not to deal with the cluster mess that is home depot's wood molding area.
-
May 2023 by Mark Petrison
Large, nice selection of outdoor tools and garden supplies, including:* ? Annuals, perennials, other potted plants, seeds (flowers, vegetables, organic), rolls of sod, bags of soil; pottery; garden wall masonry stones, stepping stones, garden rocks...* ⚒️ Digging tools with various heads; pruners and loppers; mattocks, axes; pavement step edgers and wheel edgers; rakes, pitchforks...* ♨️? Riding mowers, walk behind mowers, grills, wheelbarrows, brooms, sheds...
-
March 2023 by Steve B.
Their floor service are terrible. I been up there 13 different times because they messed up my order. First they sold me commercial carpet instead of residential and told me it was residential. Had to take that back. They also measured my rooms 3x but lost one measurement. They claim that they have professional people doing the work but it's a third part company with no sign on their beat up vane which has old carpet mixed with new so you might get fleas or bed bugs because they don't wrap the carpet. They also got my contact information wrong also. After many trips to the store they finally installed carpet but mixed up the rooms even after they were told which rooms to do. Complained to management and said they won't do anything that it's my fault that they installed the wrong rooms. Maybe if you get real contractors who speak and understand English maybe they would get it right. Will never use their services again
-
January 2023 by Dee W.
I walked in sooo excited to purchase my new refrigerator, since I had been contemplating on it for months. I ordered my refrigerator with Alexandra. She was very helpful with my order and deliver, however, I noticed when I got to the car she ordered the wrong item. I immediately went back in and she was able to rectify the issue. I was a little upset because it took up my time but she was not the reason for my 2 stars. Now I love coming to this Home Depot, however, I notice there are a lot of younger adults working here - Great! When there is a customer standing at the station, there should not be as many personal side conversations or even several curse words being thrown out loudly. I couldn't believe the quality of customer service that was being presented while I was standing at the customer service desk. Please work with employees on how to conduct themselves when there are customers at their station.
-
January 2023 by Shakira C.
STOP!!! PLEASE READ - don't purchase countertops of any kind from Home Depot. This is regarding poorly installed countertops by Home Depot! I purchased new countertops in September 2022, from Home Depot on Hight School Rd. in Indianapolis and the results are horrifying. The installer (KBR) a sub-contractor hired by Home Depot to come to my home to install the countertops. I was working from home at the time and couldn't completely watch them. When they left, I noticed that they damaged my kitchen wall in two different places and did not bother to inform me. By November 2022, I noticed that the caulking that seals the countertop seam had completely disappeared in some places and is starting to disappear in other places on the countertop. I returned to Home Depot with a videos and pictures of the damage to the wall and the poor install and was informed that Home Depot NO LONGER USE the contractor that installed my countertop. The manager informed me that they would send out a the newly hired sub-contractor the fix the problem. This never happened, even though I returned to the store several times to complain and reached out to the countertop manager to see if I could get the repair scheduled. As of today, 1/3/2023, I still have not been scheduled. My countertops look horrible and unprofessional and my wall is damaged. I can now see that the seams in other parts of the countertop have lost caulking and water is starting to seep in through the cracks. I will NEVER do business with Home Depot again and urge others to go to another countertop installer. My next step is court.
-
August 2022 by Jason H.
Every time I shop here we have issues. Bought a new sink. It was broken and store did not allow returns had to call manufacturer. Rented a trencher that didn't work. Thought it back and took over an hour for manager to see me to get a refund. Will not be back.
-
August 2022 by Tiffany B.
My husband and I ordered a lawn mower for CURBSIDE PICKUP. And waited almost an hour before he went in to just get it himself. Isn't the point of curbside pickup is for a team member to bring it out to us? Very disappointed.