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September 2024 by Daniel Enriquez
Customer service is terrible in there, Seems that everybody has an attitude. I’m just trying to go there buy something and leave.
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March 2024 by Suzen C.
Home Depot has some of the best customer service around in my opinion. The Employees always go above & beyond to exceed expectations, whether on the phone or in person. They are consistently professional & pleasant. I was especially impressed by their follow-up. When i ordered a hard to find type of Rubber Tree plant which had to be back ordered the plant arrived in perfect condition in a lovely woven seagrass basket. It came with a 90 day warranty, & detailed instructions for care & transplanting. Over a month later the plant still seems strong & healthy. During the waiting period a store associate called to verify the order status and even gave me an opportunity to easily cancel if i chose to, which i didn't. They called again the day before delivery to confirm it was a good day & time for me, although no signature was required. Then soon after delivery they called to ensure it could be taken inside quickly. This is just one example of my positive experiences with Home Depot, always a step above the other home improvement stores of this size.
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December 2023 by John D.
Always good service here. The other day I came in and bought an ungodly amount of Visa credit cards and they stopped me and asked me to show ID and show me my credit card to make sure the names matched. I get it but also I don't. It's 2023 people. They were nice though. So 5 stars. Did kind of feel like I was being profiled as I am a young white man who was dressed in my pajamas. But that does not mean that I stole a credit card....
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December 2023 by Chad A.
I would love to leave 0 stars, but not an option. This company has terrible customer service. I recommend that you avoid any online order with them as they will promise a delivery date, which they will not meet. "Customer service" will then provide a litany of excuses and blame "the carrier" for delays and non-delivered product. Calling or texting them will leave you devoid of a customer service. I recommend you shop anywhere else! They have lost my business.
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June 2023 by Mike Schroeder
Paid $2400 for an entry door and storm 6 weeks ago and didn’t hear back for 6 weeks till I called today to find out my door has been sitting at the store for 2 weeks no install date no phone call even to say they are running behind , then the associate that sold me the door a Mr Michael McQueary tells me that it’s not his job to follow up and that he is only a door salesman and once he sells the door he is done . I don’t know what happened to Home Depot since I worked there years ago but I will be getting all of my projects through Lowe’s going forward .
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June 2023 by William Reed
I have to say that I am extremely disappointed with the home depot online customer service. I asked a question about their online price match guarantee, Including all the information and the word for word policy listed on their website. The agent told me they don't price match The retailer that I provided. I requested verification because their site says any other retailer. The agent then said sorry have a nice day and disconnected my conversation. This is the worst customer service I have received online ever and can't believe that such a good retailer that i've loved to shop at for many many years respond this way when their policy is very clear.
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May 2023 by Kate B.
Buyer beware. They mark sale prices and don't honor them. Went to go get seasonal, Bonnie Veggie plants and there were multiple signs 4for 12. When I got to check out they told me they weren't on sale right after the lady in front of us said there was a sale.sign on the mulch and they wouldn't honor it.
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February 2023 by Ashley Marie Leitherer
I do not recommend the Home Depot on Corporation Dr. I had to rent a pallet jack for my job. They cancelled the reservation without our approval very late the NIGHT before, so we did not see it. Home Depot was not able to assist us or give any explanation as to why they cancelled. We had to scramble to find another pallet jack available same day.
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January 2023 by Missi R.
I needed a vintage-style light bulb for my kitchen ceiling light, and was having trouble finding it. A couple of other stores did not carry the bulb in the size I needed, so I went to Home Depot.I should have gone to Home Depot first! I found a HUGE selection of light bulbs including several types of the one I needed. An excellent selection of hard-to-find light bulbs. Reasonable price, too.Next time I will go to Home Depot first!
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December 2022 by Lauren G.
Popping on here because the reviews were so poor I was nervous about coming to this location for my quick errand. Engaged with two employees who were so helpful and friendly that I knew I needed to come on here and offer some friendly feedback. Considering the timing of my visit (right after the holidays) the store was in great shape and very clean.
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September 2022 by A I.
Will never buy from them again, bought a washer and dryer and paid for installation so it could be done professionally and little I knew the installers installed the water lines wrong it took for a Samsung specialist to come to figure out the problem and to my surprise he said it happens a lot with Home Depot customers, called and complain and they won't do much because it's been over a month since I've purchased and didn't buy their warranty, Samsung technician refused to fix the problem because it was an installation mistake, stay away, what a joke.
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September 2022 by Spiritually Convinced
Well my little emerald green trees are so pretty and cute! They are babies and nurturing them is my cup of tea. They came packaged very nicely and the root ball was fertilized so well. I hope they grow in height and width. If you’re planning on buying from the garden center I think you’ll be very impressed.
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September 2022 by Ashley K.
I used to love Home Depot. Never went to Menards or Lowes - always Home Depot. Unfortunately after spending $35,000 there I found out how terrible their customer service is, specifically in the kitchen department. There have been too many issues to count, and now that my kitchen reno is paid for they suddenly stopped responding to me. I have emailed and called numerous times for help as I am missing items and have received incorrect items for my kitchen cabinets. Crickets. The only time I was actually able to talk with someone was when I physically went into the store to speak with a manager. The manager was helpful, however I again cannot get anyone to respond. After this transaction is over I will never be setting foot in there again. Unbelievable. I highly discourage ordering a kitchen through them and will be spreading the word about my experience.
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August 2022 by Laurie W.
Terrible customer service. Had an install scheduled for flooring and the installer notified Home Depot that the floor needed to be leveled and they needed to get the ok from me to continue. No one called and the installer left and went to Home Depot to pick up the leveling supplies. He waited three hours! I finally called Home Depot to see what was going on since I came home from work and nothing was done and all the could say was "we're sorry" we didn't call you. Really? The installers from Crew 2 and the customer service with them was great but I won't use HD ever again. Second time I've had a bad experience now so I'm done.
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October 2021 by Katie R.
Did you know you can bring your dog into Home Depot? And that many of the employees have dog treats in their aprons? My dog is nervous and scared of men, so her trainer suggested I take her to Home Depot to walk around and get desensitized to loud noises and guys. The employees always love seeing her come in, and she loves getting so much attention (ok, let's be honest - she likes the treats).I was recently there to get some paint, and the woman who helped me was polite and very efficient even though it was somewhat close to closing time and I'm sure she was tired and ready to go home. I've never been made to feel d*** when I need to ask an employee where to find something.
