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August 2024 by Kalyn B
Had a great variety. Didn't have what was looking for but saw other items I liked
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August 2024 by Pamela Scheid
One of my favorite places to get fresh groceries!
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July 2024 by Pam Rynard
Such a good experience, so much to shop for
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June 2024 by Andrea Andrade
Avoid Wednesdays when the new ad changes. Prices never come up what is advertised. You think you’re going in there to get deals when in fact you’re getting over charged. It always smells like bad meat in there too.
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May 2024 by Iwona J Rogers
April 2024: My husband and I recently stopped by to purchase avocados and some select items from the bulk section. We were both in good spirits until we came up to the front of the store and saw that the only checkout available was self checkout...
1/5 stars. I am so disappointed. I'm sorry but we will no longer be supporting your store. The moment you expect me to work for you for free is the moment I'm done with our business relationship. Just how I will not check myself out at WALMART for the same reason.
I will never understand why such a critical part of the shopping experience, the cashier interaction, is being removed from stores. Until you remedy this gross slap in the face and reinstate your cashiers we will no longer be visiting and neither will our wallets. Cheers.
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Original post: 5/5 stars - Not only the most affordable, freshest produce in town but a fantastic and cost efficient option to eat a healthy lunch from their deli and wonderful salad bar sold by weight. Clean store, friendly employees and healthy food. You simply can not beat their produce section for selection and price!!!
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April 2024 by Brian Tohill
Nice store. Clean. Helpful staff.
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March 2024 by Anita S.
Today's shopping experience left much to be desired. This is the 2nd time when they've had the boneless, skinless chicken breasts on sale that they haven't had any and I had to get a rain check. I made a special trip up there today specifically for that. It's not a short trip for me. Now I'll have to go back again to get them within 30 days, when I only go up there about once every 6 weeks. They had juice samples but no cups to get a sample, and no one around to ask for one. The bathroom didn't have sinks, guess they're being replaced or something?
They used to be a better store, they're going down hill....I used to go every 3 weeks because I liked it and there was a lot to buy, not anymore. Sad.
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March 2024 by Kelli Jack-Kelly
Love this store and the staff is just great. The big negative is that more than 80% of the time, there is an overcharge on our bill for their system not honoring promotions, sales and BOGOs. When they had staffed checkouts, we could get the credit right away. However, the one remaining lane is very rarely open, and no one can refund the overcharges. Corporate office does not respond, nor does management at this store, so we have filed a BBB complaint, a complaint with the Indiana Attorney General's office, and are considering a small claim's court lawsuit if we do not received a refund of the overcharges. This is not limited to our store, but appears to be a widespread issue with Fresh Thyme and their parent company Lake Ventures, LLC in Ohio. They know of the problem, but have failed to correct it. As an investigative journalist, I hear from consumers on a daily basis about these types of issues at various stores. I am increasingly hearing from Fresh Thyme customers with similar complaints of overcharging and the store's failing to refund.
It's very frustrating since the stores are nice, the staff wonderful, and promotions good (if the sale price is honored). It would be a shame if they miss this opportunity to correct their issues and make it right. But, if they fail to do so, they will be made accountable through the court system.
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January 2024 by Jamel Ghniya
freshthyme is much more than just a supermarket: it is a place where the diversity of products meets accessibility for all. The variety of items available, from fresh produce to everyday consumer goods, is impressive. The store's clean, organized layout makes it easy for customers to navigate, while attentive and helpful staff are always ready to offer assistance or recommendations. Additionally, fresh thyme's commitment to sustainability and responsible sourcing is reflected in their initiatives to reduce their ecological footprint while still offering quality products. In summary, fresh thyme is much more than just a supermarket: it is a destination for a pleasant, varied and socially responsible shopping experience.
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January 2024 by Kirsten Borrink
Excellent customer service. A+++
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December 2023 by Nick Wheeler
This store is smaller than most of them and has a limited selection of products. However, where they earn one star for me is because the past two times I've been here I have had to check myself out with nearly $200 in product since they only have two checkout lanes and both times they were closed. They do, however, have four self checkout lanes.
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December 2023 by Hannah Wu
I have to leave a review about this Fresh Thyme market! Gina was the associate who was helping me at the register and I was having some issues checking out and I was about to walk out of the store because I was kind of frustrated l, but she actually followed me and helped me, fixed the issue and helped me to get the items I needed without any issues. She really helped me out and I wanted to thank her for being so nice and helpful and I hope management sees this and hopefully can we she is an amazing employee. Give her a raise!! She is awesome!! Thanks Gina!! I’ll be coming back and you made my day better yesterday!!
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December 2023 by Laura Martin
Special shout out to Carrie at the Deli counter. She was especially helpful in finding the Reser's cranberry relish for me today. She was kind, enthusiastic, and just wonderful. She literally made our family's Thanksgiving holiday with the help she provided.
Thank You Carrie, and thank you Fresh Thyme. We'll definitely return again soon!
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December 2023 by Pam Campbell
Love this store!! People working there actually want to be there :) Very friendly employees. Fresh produce. They do offer local produce/products as well. Well stocked. Unbelievably great prices/deals on meat/produce, ... The store is clean and I have always been able to find someone to answer a question. My go to grocery store but I also don't buy alot of prepackaged and stick to certain sections.
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November 2023 by Melissa Aguilera
The women's bathroom was absolutely disgusting. Clearly has not been cleaned in a very long time. No toilet paper even though it has a two roll holster. No seat covers in either stalls. Trash all over the floor and the sink was just down right nasty. No soap in the dispenser. I'm not going to comment on the condition of the toilet. I decided the only option was hold it and leave. I haven't even seen it this bad at Walmart. Now im concerned about deli and bakery items I purchased. I wouldn't be surprised how much salmonella is brewing in the areas the public can't see, based on the condition of the public access area. Why am I paying inflated prices for a situation like this? Do better Fresh Time.
