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November 2023 by Jay Shewan
There are some legends of customer service who work here. Matt at the Pro desk is kind and informative. He provided us with the tools we needed, excellently answered the questions we had, and gave valuable insight to the creative side of our project while giving us space to find our preferences. Sekou is personable, fun, and accommodating. Tonya graciously helped slog through several of our tile sample returns. Lastly, I appreciated the staff who helped load our order. I believe it was Terrance and two other gentlemen. Again, I really appreciated the customer service I received.I wish Floor and Decor as a network did store to store inventory transfers because I needed a specific color grout and matching caulk that couldn't be ordered online to the Castleton store. I'm confused why I couldn't order the Navajo Brown grout and caulk to Castleton, but no one seemed to have an answer. I ended up calling the Greenwood store and had to pay for them to ship it to my house. I still appreciate my experience with Floor and Decor, and it would be nice to not pay for shipping or be able to order products to the Castleton store that are clearly available within the Floor and Decor network.
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November 2023 by Lauren Kaspar
We ordered a gallon of Mapei Flexcolor Cq grout in Mint September 28th (not a popular color, I'm sure but it looks amazing with our sage green Pure glass tile) and it was expired and super hard. Took it back and a friendly and wonderful associate swapped it out for us. Sadly didn't get his name but he was awesome. Great service!
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October 2023 by Amber M.
The employees are nice and helpful. The selection though is very catered to gray! Which made it extremely hard to choose tile. Great prices but please get some updated tile
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September 2023 by Dan Araujo
I recommend them to everyone i do work for. They have great products and their budget friendly products and less expensive then the big box stores high end products. You can save substantial money for what you're looking for. So i recommend going here first before going to the big box stores. They have great displays on all their projects and usually have it in stock. I was looking at 1200sqft of flooring and had all in stock.
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July 2023 by Grant Jenkins
Besides the fantastic store and displays, the designer I worked with, Adrianne Powell, was FANTASTIC!!!! Extremely knowledgeable, professional and cared about my project. She made the stressful process of selecting tiles and other items VERY easy and walked out feeling excited about what we had selected!! Many stores have great displays and options, but Adrianne made all the difference in this process!
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July 2023 by J Filler
Unfortunately this is the best place to go for their inventory.... But management is lousy. Love the designers but everyone else is hit or miss. Bought tiles for bathroom reno. Paid.... And went 48 hours later to pick them up and they sold them to someone else.No apology no discount.. Had to wait 2 weeks for more stock. Had to cancel contractors and added 6 weeks waiting time to the project. Very unpleasant experience (except for the designer who was fantastic).
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July 2023 by Kassandra Mohler
We recently met with Adrianne and she was the biggest help with helping bring our bathroom renovation vision to life. She is thoughtful, creative, and has great ideas that we would never have thought of. She obviously knows what she is doing and knows her products well! We would never have been able to come up with what we wanted if it weren’t for her! So thankful for her and her skill set.
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July 2023 by Joey Box-Jarman
We used the free design services at Floor & Decor in Castleton. We met designer Adrianne there and she has been an absolute godsend for our bathroom remodel. We do not have an eye for design at all and Adrianne helped make the project fun and less daunting. Adrianne really listened to us, our aesthetic, and our preferences throughout the process. She introduced design ideas that we never would have considered and ended up loving. Honestly, we will only use Floor & Decor for future renovations. We highly recommend them!
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July 2023 by Aziz Bhai
When I placed order for vinyl planks, I was told a week to week and a half max. That is why I ordered. I already bought from them 1000sq ft but was short about 500 sqft. (honestly the way i feel is that google doesn’t have a 0 star rating. If they did, they deserve that even).not only they are not getting me rest of my order but they are telling me (Brandon) store manger that they only owe me 23 when i have receipt for 58 boxes and he himself tells me that i only picked 30 boxes ( one was damaged and they were suppose to credit me for it).I called several times to know when it would arrive. One of them told me that he will submit ticket to expedite it and send me an email (which i never received it) to notify that they have done it. Next day when I called, they told me there is no way for them to do that. So I was told something by floor and decor that they don’t usually. Now it’s almost week and a half and they can’t tell me when it will arrive and they cannot do anything about it.On other order, I came to pick up. When I told them to bring over my order they told me it’s ready just pull over and they will load it. When I did pull over they told me that they are busy and they are short staffed and they can’t tell me how long it will take them to load it. So basically, they have no way to serve you in a reasonable time rather keep giving you answers that they can’t fulfill.
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July 2023 by Petra Gloe
I wish there would be some floor staff available to ask questions. On the positive note, the price for a butcher block countertop can't be beat.. Great price for an excellent product!
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July 2023 by Jaimi D.
Easy to get to. Easy parking. There is so much to choose from here. The "and decor part" not so much but the floor part, SO MUCH! We couldn't find anyone to help us when we had questions and our cashier was just kind of blah. Not rude, not friendly, just there. Outside of any kind of tile we could have imagined being there, over all the experience was meh
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June 2023 by Laura Lines
Working with Adrianne was a real joy! In the past, picking out tile and flooring was a stressful experience. But she was great at giving ideas that my partner and I loved and helping us order everything for our beautiful bathroom!
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June 2023 by Lori Compton
There is a variety of flooring here. Easy to view and buy a sample to take home. When we asked a girl, who was just standing in the wood floor department, about which floor was oak, she said to look up and down and figuring it out for ourselves. She acted like it was inconvenient for her to help us.
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April 2023 by Natalie C.
This is a great place , Logan was so helpful we couldn't have done it without her, she was so knowledgeable I just loved her attitude and manners. And checking out with Abby was also a great experience very kind ill definitely be back
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April 2023 by Sam Flys
Great experience here. Couldn't have done my flooring project without Matt. He saved me over 50% on LVP compared to the big hardware stores I originally looked at. He also personally reached out to let me know when certain items came back in stock. 10/10 products and service.
