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February 2024 by Donald Collins
CHARGE WAY TO MUCH FOR PARTS, GAVE THEM A CHANCE GOING GO BACK TO MY MOBILE MECHANIC.
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February 2024 by Henry Stout
They were quick and efficient, and Dylan was great.
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February 2024 by Steven Simshauser
Very disappointed in 'Firestone Policy' to not reset check engine light at customer request -"unless work was done".Vehicle had been in storage eight months and misfire could have been caused by an injector gummed- up by old fuel.I bought a Code Reader and a couple bottles of Injector Cleaner. With additive added to the tank, I reset the code and drove the vehicle for over six hundred miles - the code has not reoccurred and the check engine light has remained dark.As I said, I am disappointed and have lost confidence in the Firestone team.
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January 2024 by Nick Tyree
Great service and quick response time
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January 2024 by Sam Schreiner
This team got my tire fixed immediately even though I came in 15 minutes before closing. Dylan was very understanding and didn’t upsell me on services when I didn’t know the tire could be repaired instead of replaced. Thanks for not taking advantage of me! I’ll definitely be back.
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January 2024 by Dan Barton
Consistent, Convenient, Courteous, Personable, Prompt, and Professional.
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January 2024 by Anderson McIntyre
I was inconvenienced this morning by a flat tire. This location not only took my walk-in appointment, but got me back on the road quickly. Their quick service even allowed time for an overdue oil change. Incredibly happy with the service I received today. Staff was helpful, communicative, and efficient. Thank you!
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January 2024 by Patrick Allan
Service personnel were professional and knowledgeable. Price seemed a little high. Service advice was on point and I acted upon it
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January 2024 by Kitty Kent
I had to send my car to another shop in town to actually get my issues fixed. Firestone just kept having my FIL come back for issues they could be easily be fixed in one sitting. As if that isn't bad enough - they returned my car without oil in it!!! I had oil going into the shop but I'm have never had a company drain my oil and then not replace it but still charge for it. Also, someone needs to have a conversation with the red headed man up in the front office. He's a rude and unhelpful employee who literally refused to return my keys .... I never go to Firestone and now my in laws won't either! 0/5 stars
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January 2024 by Cecil Woodmansee
They have always gave us excellent service, with the upmost curteous treatment, explaining everything to us. They always get us in and takes care of what ever is wrong with the vehicle if possible.
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December 2023 by D D
The two individuals I worked with were very helpful, respectful, and informative. Neither tried to push any unnecessary upsells and simply served me appropriately. I respect this a great deal as this is not the typical experience I have when dealing with any kind of auto repair shop. Auto shops have garnered a reputation for a reason. I'm thankful that my experience with Firestone didn't fit the stereotype.
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December 2023 by Fred Dowell
I took my car in for an air pressure check, and when I drove off the lot after they gave the keys back, both driver side tires came all the way off the car. I believe some mechanic must have gotten distracted midway through the service. They then inspected it and said nothing was wrong with the car, but we took it to the dealership which found significant damage. I can forgive an honest mistake if it isn't a pattern, but it felt like they were being intentionally dishonest with the post-incident inspection in order to try and avoid a fight with my insurance company.
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November 2023 by LABOY77
Dropped my car off to them at 11am for just 2 tire changes and when I arrived at 5:50pm the car was lifted without any of the tires changed. This place is garbage. The downtown Indy location is sufficient and better at their jobs. DONT GO TO SOUTHPORT LOCATION.
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November 2023 by Michael Borchers
Had four tires done at a firestone in greenwood after I got a flat tire. Drove home and one of my tire sensors stopped working. Figured Firestone should honor Firestone work. So I stopped by My local store. Well they took my truck in verified my sensor worked but don’t know why it’s not connecting to my truck and told me to take it back to the store that’s completely out of my way cause that store mounted my tires. “It be to much of a pain sense they didn’t install them”
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November 2023 by James R.
Refused to help with an issue that resulted from services from Firestone said to take it back where I got the work done!
