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February 2024 by Janet B.
I hit a pothole and bent the rim of my front tire, and a chunk was missing from my hubcap. I always take my Honda to the dealer, but they couldn't get me in for a week, and I didn't want to drive on it that long. I called and got an appointment for the next day at Firestone in Speedway. It was a Thursday and not crowded when I arrived for my appointment. They told me how long it would be, I went next door to eat lunch, and when I came back the tire was fixed, the hubcap was bent back in (it had ripped outward), and I was told I had a slow leak which was fixed. On time, and it only cost slightly more than my lunch! I will definitely go here again. They were courteous, explained everything, and I was on my way. A big plus!!
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February 2024 by Jeff Drummond
Great titles and good service. Got done sooner than promisedAn observation, I bought a set of tires and was surprised that my spare was not put back in its place but just put in the back end looseI am not complaining just surprised
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February 2024 by Sharon Goll
Service was good and salesman was so kind and caring.
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January 2024 by Linnie Harris
Great, fast, friendly service
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January 2024 by Demeada Williams
I had an 2:30pm appointment and it took 2 hrs for them to change my oil. If they were running 2 hrs behind, they should have let me know, since I was staying in the store waiting on my vehicle to be serviced.
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January 2024 by Pamela Scott
Excellent and timely service. Friendly people at the counter. Thorough and accurate work. Only shy of perfect because the prices and fees are about 10-20% higher than anywhere else in the area.
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January 2024 by Kathy Williams
Customer service was great this time Been going to this location for years and this was the first time I was able to get out in a timely manner and the guy that checked me out gave me some great advice on switching from regular oil to synthetic oil or synthetic blend .Great services !!
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December 2023 by Charles Fant
I was able to drop off my vehicle and have it back in a timely manner.
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December 2023 by Lori Hay (CALIFgirl)
I booked an online appointment and it was not available so someone called me and rescheduled for tomorrow which has been confirmed. Today I received a call saying they don’t have anything until a week from now so I’m going elsewhere. We’ve had great service from them in the past, but their communication needs improvement.
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December 2023 by Kalos Sthenos
Great Service. They took my car in and inspected it & told me what needed to be fixed. I appreciate them taking me in on such short notice. The girl working the front was super friendly & helpful. Thanks!
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December 2023 by Mark G.
Over 600 in total repairs and I still need to take my car to get...repaired. First visit, new starter, viola problem solved $550. Except it wasn't. Two start attempts later, same problem, no start. Back to shop. Another $100+ to adjust something. Hundred feet from the parking lot, check engine light came on. Have the car, new since 2015. Engine light has never came on. Called and was told they don't work on engines. a few phone calls and gripes a FS garage north of downtown agreed to see the car. Free.Their take? The part that was "adjusted", for $100+ now needed to be replaced. If it needs replacement now, why did they just charge me $100+ to adjust the part? Was told I drove the car at my risk. BBB called. PissedConsumer's site contacted. Initiating complaint at the office in the state's consumer fraud office. And? FS has done squat. OH. The car listed on the reciept? Not my car. Different make/model/year/vin #.. I'll keep the reviews going, because each day FS ignores me is a new complaint.
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November 2023 by Alemneh Desalegn
Do not go over there you guys west of time and your money just look other tire stores they all are lazy .....
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October 2023 by larry zore
Great Experience. The valve stem was leaking, and they fit me in and got me moving—nice, friendly staff.Service: Tires
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September 2023 by ctrlbooth
Had one good experience here with brakes for a car so I returned. Unfortunately this time my service resulted in returning for brake work a second time. Both visits combined for $1800+ In repairs. Got oil change on this vehicle somewhere else and discovered the brake fluid oil cap was missing and had been driving for three months without it. I should have checked the work that was done. Will not return. They have no answers or concerns for complaints.
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September 2023 by Misha Durbakevych
Had an appointment for an alignment at 11am I was told it would take an hour, 2 hours later they pulled in the car into garage. What is the point of making an appointment if I still have to wait over 2 hours. And just to make things better they only did tie rod adjustments and left the camber in the red. Awful experience.
