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January 2024 by J R
The service technicians need to work on heir customer service skills. I called to ask a clarification question about the invoice i received and Migel immediately got hateful with me and acted like I was an idiot for not understanding the way the oil was itemized on the invoice. It said x10 for oil and I assumed it was charging me by the quart because the price was outrageous, apparently I was wrong and needed to be chastised because I am a woman and not a mechanic. Also over 10 dollars for an extra quart of oil is ridiculous when I could go to Walmart and buy I myself for 7.99. $95 bucks for an oil change, I should've just went to Mieneke where they are always kind and complement my vehicle, while doing things in a timely manner. Never again!
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December 2023 by Madelyn Yanez
Walked in yesterday with a nail and screw in my tire and desperately needed my car done before Monday so that way I could get to work. They guy told me they would try there hardest to get it done by today before they closed and did just that. They also inspected my other tires to let me know I needed new ones and was able to give me a great price for being walk in! Definitely will stick with Firestone from now on
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December 2023 by Joel Monka
More competent than the dealership I bought the car from. Nice people, too
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December 2023 by Kai Cookieland
Came in for a coolant flush, they said to come back tomorrow. Came back tomorrow, they said they couldn't do it until Friday. Made an appointment for Friday, and when I came in, this time they declared that they can't do coolant flushes on a hybrid. Thanks for wasting my time, repeatedly.
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November 2023 by John Sferruzzi
Had an appointment for 4 pm yesterday I left work early and drove from the westside just to be told they couldn't do it. Guy said to me that it was a 3 hr job to do an alignment??? And made a bunch of excuses on why it would take so long. I dnt believe half the stuff he was saying he just didnt want to do the job.. I called Firestone on southport Rd and they said they could have it done in 1 hr.. a courtesy call would have went a long way and I think that was very unprofessional of them
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November 2023 by Yirm'yahu B.
I have the "Lifetime" wheel alignment service for my Lexus 460, as I've had with several prior vehicles with Firestone and now that I want/need it done it can't be scheduled and/or performed in a timely fashion (more than a week out) due to the technician that is trained for my type of car I'm told, is unavailable for time off work (at the height of traveling season -Thanksgiving wee). My question is, why only one tech is trained to perform a service for my car at a place of business that specializes in wheels/tires and offers such services?! To top that off, the person answering my call could't/didn't even recommend another location or offer to give the phone number of one.
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September 2023 by B D
These guys went above and beyond to take care of me and my psycho car's never-ending issues. The repairs were timely, the charges were explained to me, and the price was more than fair. You can use this location and trust you'll be treated fairly, and you'll get honest and professional repairs. Safety in the car is too important to trust some other shop that claims to undercut Firestone on price. Thank you E. Washington Firestone. You made a huge difference for me.
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July 2023 by Марат Тохтаулов
Signed up for an oil change with one person, Then they arrived, unhooked the trailer on a pickup truck, arrived and said that I would not change it, that it was a lot of work. What is this business? What kind of unprofessionalism?The employees are just terrible, there is no mood for the employee. Why should he spoil the mood of the client who came agreed to leave unhooked the trailer arrived and says that he has a lot of work and does not want to talk, he leaves the conversation. What are these workers
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July 2023 by Tracy Pitts
Very professional and honest auto care company. I needed an oil change, tires rotated and balanced before a long trip. When they inspected my tires, they actually told me that the location of my tires were in the best position, so no rotation was necessary. When they removed the tires for balancing, the tech actually broke one of my plastic center caps. Instead of hiding this fact, the service manager actually told me that he glued it back together to get me by until he could order a new cap. I drove all the way to western New York and back, and never lost the center cap. They could have easily rotated my tires to make more money, and I would have been none the wiser. They could have glued the center cap back in, and let it fall off after I left, and I would have been none the wiser. They chose honesty over profit, which is very rare in today’s society. I appreciate your honesty. You have earned my future business.
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June 2023 by Tyler B.
I scheduled an appointment for 7 am for a simple brake service. I arrived early, dropped my car off, and left. Over 8 hours later and I still didn't have any communication from them on the status of my car. I finally called them and was told my car hasn't even been inspected yet and probably won't be looked at until the next day. It absolutely shouldn't take 2 days to change brakes. Terrible communication and terrible speed of service. If you want your car serviced in a timely manner then I definitely recommend you go elsewhere.
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June 2023 by David Helfgott
I brought my wife's car in for tires.They said they will call when it was ready. The stayed past 5 which is closing time to finish my wife's car. Not many places will do that. That is putting the customer firstThank you FirestoneService: Tires
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June 2023 by Jenn Cilia
We were driving through the state from the east coast and popped a tire on the interstate!! These guys had our tire mounted and back on the van in no time!! Thx for keeping us moving!!
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May 2023 by Shaun Dalton
This time I ordered a sandwich it was dry. Overall tho I'll stick to my breast thigh and biscuits with jalapenos
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May 2023 by Ms. Kat
MIGUEL IS AMAZING AND A TRUE HUMAN ANGEL!Driving home from work and came to a section of road that was brick. There was a pothole from where the bricks had come up and a brick had fallen straight up and down inside the pothole. I swerved because I knew if I hit it it was going to wreck my front left tire…apparently I was just meant to hit a brick, because there was one off to the side as well. I haven’t learned to change a tire yet (definitely learning this week!)…this week has been the worst. My cat of 18 years passed and it’s been one thing after the other…I called and explained my situation and Miguel came to help me. I honestly can never say “thank-you enough.”
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April 2023 by Dmitry Stott
Guy at the front counter does more complaining than helping. Needed a tire repair and was told just to leave my car and MAYBE he’ll get to it today. There was literally no customers there being helped… it’s 10am and you close at 5pm… No one wants to work anymore, sad.