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April 2024 by Emily May
Myk is very friendly and a good person. Makes me feel like I’m taken seriously and doesn’t make me feel like he’s just trying to get every cent out of my car. You can tell he’s trustworthy which is hard to find, especially when it comes to getting your car fixed. As a woman and especially on the younger side it is important to be able to find trustworthy people to help you with your car.
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January 2024 by Dazzmen
Mike is an awesome manager - been struggling to find a dependable location for car services - so to find one w/ great customer service as well! Will be back.
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December 2023 by Skyler Crabtree
Danny and his tech were the only ones there today. The other techs called off or didn’t show up. I got to say I’m thoroughly impressed. They got me in and out for my alignment and it came back way better than the other shop on Nora Plaza. These guys are good. I appreciate everything from them. Thank you.
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December 2023 by Kelli Y. Lee
This Firestone used to be a good place to take your car. Avoid a worker named Daniel at all cost. Not only did he give wrong information, his professionalism and integrity is questionable if not lacking. Daniel is not a good listener, which caused both parties to waste time and caused me to spend money on something I had done already because I didnt get what we agreed on which i found out when I arrived to pick up my car and to find out what was going on.(since I was put on hold 4xs and for long periods when I called) When I realized all the silliness and unprofessional I told Daniel what I thought we agreed on. All he did was updated my account and auto checklist while I was standing there but work did not get done. Integrity is gone at this location, unfortunately. Auto owners beware. Either way it was the worse confusing experience I ever had here. ?
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December 2023 by Meghan Mayfield
I always have a great experience at Firestone. The customer service is amazing. They give me a breakdown on everything I’m having done to my vehicle and why it’s needed. I thank you all for taking care of all my maintenance needs
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December 2023 by Kat Paulsen
The customer service here is top level! Myk handled multiple customers like a pro. He was friendly and helpful and thorough. He made the process super easy on us too. Highly recommend!
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December 2023 by Angie Mackey
These are good people! You can never go wrong bringing your car here for service. Mike is a joy to work with and went out of his way to help me.
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December 2023 by Katherine Flood
Quick service and didn't try to sell me stuff we don't need. Reasonable price. 5 stars!
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December 2023 by kristen Knox
Myk is the most amazing individual that has ever helped me! I will only ask for him when I go to this location. Great customer service!
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November 2023 by MacKenzie Oldiges
Myk is always great to work with and really cares about his customers!
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October 2023 by Mickey
Fantastic, attentive, quick turnaround on an oil change, alignment, new tire and car care package!
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October 2023 by Devin Ray
Let’s just start off with I deliberately went through my email to find the review link to review my experience. (Just shows how much I really want to make you aware of my service.) But I couldn’t find it so I am here ?I was losing hope in humanity and when I called this location to see if they could get me in before I leave town Sunday.I’m greeted with a very kind soul (MYK) who was more concerned about my well-being than trying to brush me off to the next auto shop. I didn’t have an easy nor quick fix but the two men who helped me on Saturday, September 30, 2023, were truly looking out for my best interest. I wasn't able to be there while they were working on my car and they called me with multiple updates and to confirm with me to move forward before moving on to the next fix. MYK went over my financial options as well before I made the decision to move forward. (Thank God) Although I was dealing with a mini inconvenience in my life; I was shown kindness and compassion. We’re all just trying our best and these men are going above and beyond. Blessed I had them to work on my car. MYK and Bob? I believe is the second man’s name. But he didn’t have to take on such a lengthy project but he chose to help. And I’m forever grateful the world aligned for me to interact with these men during this stressful event in my life. It showed me there are still kind humans out there. Even in a big city ?
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October 2023 by Maranda Cooper
Myke really took care of me with my 4 new tires and he also let me know what was wrong with my car he was very nice and took time to explain everything I would recommend this place
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October 2023 by O Q
Great service. Nice waiting area. Feel confident in their techs and their knowledge of my car.
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August 2023 by Patrick Steinmetz
Poor communication. They did not listen to me. They did not resolve the issue my car was having. Their hours are different from what Google says.