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March 2024 by Dee Wools
Talked to Nathan on the phone on Saturday. He was very professional and scheduled me for 1 PM on Sunday. When I arrived, Nathan had everything ready. I asked about the wait time because I was at the Firestone store in Nora for the same issues and waited for 2 long hours and they never touched my Jeep. Nathan got my Jeep right in and an hour later, exactly as Nathan said the time would be, my Jeep was done, tire fixed, tires rotated. I will not go to the Nora location again. I will visit the Firestone at College Park for my tire needs in the future. Nathan sent my maintenance suggestions and invoice immediately to my email. Nathan was very knowledgeable and professional. We had a good conversation. Great Customer Service.
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March 2024 by Anthony Ajetunmobi
I did an alignment at this location on thursday this week.The job was so great.My car wheel improved much better than it was before I brought it to them. This technician here are expert and I want someone out there to give them a trial. Am assuring you from my experience that you as well will give a recommendation.
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March 2024 by Ronnie Lee
Quick service
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March 2024 by Janet Stephens
I was told my car would be ready by 5pm Saturday the 24th of February. I didn't receive a phone call to state as such. I called at 10:30 am Sunday February 25th. to find out my car was ready. Not happy with this because I needed my car Saturday at 5:30. And Noone even called me Sunday the 25th to let me know it was ready. Not pleased at all.
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March 2024 by Christian McKee
Didn't fix the issue with my vehicle and lied on paperwork and said all tires had the same air pressure and didn't pull the screw out of rear tire and plug it when asked to then still charged for diagnostic when they did absolutely nothing.
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March 2024 by Madison
Awesome friendly staff!
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February 2024 by Rosina Catalan
The reason the College Park location is very busy is because their customer service is so good. They always fit in whoever needs help without complaint. We love them. Garrett is the best.
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February 2024 by Denise Herd
A gentleman by the name of Marvin assisted me. He was accommodating. I had a flat tire - after hitting a pothole :-(. I called Firestone and spoke with him. I had a very busy day. While the shop was busy, he worked with me to get the tire to him, secured a new tire, and got me on my way. Could you give him a raise?
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December 2023 by Dylan St. Clair
Not only were they easy to work with, but they were informative on what exactly we needed done and were reasonably priced.
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November 2023 by Kristin Hinshaw
The staff here is always so helpful! Especially Nate this morning. Thank you, Nate!!!
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October 2023 by Anthony Lomax
Recommend this place they do a thorough inspection of your vehicle place to sit down and talk and watch tv great service
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October 2023 by Ashton Compton
Every time I go for a flat tire or anything else they are extremely nice and always treat me right and whenever I need them.
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September 2023 by Aislinn Satu
I love Dave Russell from Firestone!!!!! He went above and beyond for me!!Wow! I couldn't be more impressed with the exceptional service I received at Firestone. From start to finish, they went above and beyond to ensure my car was repaired efficiently and effectively.Firstly, their customer service was outstanding. The staff greeted me warmly upon arrival and patiently listened to all of my concerns. They were incredibly knowledgeable and explained the repair process in detail, making sure I understood everything before proceeding.The mechanics at Firestone are true professionals. They diagnosed the issue with precision and wasted no time in getting to work. Their expertise was evident as they swiftly repaired my car, leaving it in perfect condition.What truly sets Firestone apart is their attention to detail. They not only fixed the initial problem but also took the time to inspect the rest of my vehicle, ensuring that there were no other issues. This proactive approach gave me peace of mind knowing that my car was in the best hands.Additionally, the pricing was fair and transparent. There were no hidden fees or unexpected charges. I truly felt like I received excellent value for the quality of service provided.I highly recommend Firestone to anyone in need of car repairs. Their commitment to excellence, exceptional customer service, and skilled mechanics make them a top-notch choice. Thank you, Firestone, for going above and beyond to take care of my car!
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August 2023 by Keilinai Hill
Went to get my AC CHECKED they put extra Freon in my car when I didn’t ask for it and then had to leave my Freon tank empty when i wouldn’t pay 147 for it even though I didn’t ask them to put anything in my car to begin with and employee was kinda passive aggressive when I went to get my tires filled wouldn’t come here again ?Services: Tires
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June 2023 by Ericka Jackson
They made sure I had a tire asap after diagnosing my issue, thanks for the same day service with unplanned visit. I called and you made sure my vehicle was seen and fixed immediately
