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August 2024 by Brian Boatright
Very friendly staff as of this review, I hope they stick around. I just needed a quick poster printed to take to a Fever game. I was able to size to what they needed using Canva to avoid the fee if they had to open and adjust it. Then saved as PDF then emailed to them. They printed it several times the ONLY printer their management allows them to have and it never came out right as far as color. The staff was patient and never argued with me about it, they adjusted the print a few times. We finally just decided it was good enough. The management of this place need to provide better wide format printers, the Canon is all they have and it cannot print accurately. Either they are using 3rd party inks which are not right for the machine or it is just a bad printer. They should at least have two that are different brands for cases where the color isn't right. The prices they charge for a single 12x16" matte print should justify a calibrated printer.
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July 2024 by Todd Barngrover
I love this company I've been working here for a long time and I think I made a 100K last year.
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May 2024 by John T
Needed help with printing and faxing and the guy at the counter was helpful. Not super efficient as he spent time playing on his phone but he got the job done. Will go back but I'd be nervous if I had a complicated request.
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May 2024 by Elaine Aglya
Printed
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April 2024 by Marc Ferlet
They require a US I.D. for shipping. Internationals beware. This is the first this has ever happened to me at FedEx. Go the the fedex at the JW Marriott for much better service (where they told me that policy was nonsense)
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January 2024 by Alan Hogan
Great service
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December 2023 by Brianna Zarbock
Alex went above and beyond to help us ship two large return items. He made what we expected to be a long, difficult return process a breeze. Thank you!
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December 2023 by Michael Kremer
Provided detailed instructions on how to print a simple 11”x17” handout. Even talked to an employee on the phone about the project and gave instructions on what to do if they were unable to fulfill my request as described (it involved bleeds and cut marks). They confirmed they could do it, but because of the size of the order (over $100), I had to pay in advance. Upon arrival, they provided me with a document that was not cut on the bleeds, and instead, they decided to resize it themselves. Now, I have a document that’s folded incorrectly, doesn’t look as sharp as I’d like it, too, and I was forced to pay the full price because I had prepaid. They offered solution was to do it again, but would have to charge me more and would not be able to meet my deadline. I don’t expect perfection, but I do expect companies to try and redeem their mistakes and find a solution that is appropriate. This FedEx gave me neither.
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August 2023 by Matthew Rice
Very nice lady named Donna!
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August 2023 by Area Dad
currently inaccessible unless you're traveling by helicopter or jetpack
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August 2023 by Amanda DeVary
Jasmyn and Amy were very helpful in getting a last minute print job in before close. I am grateful for their kindness and responsiveness to my questions.
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July 2023 by Maurice Footrail
I would like to thank Ms. Jasmine R for her outstanding service I received today at the FedEx Office Store. I had to print and ship some important documents and the process was easy and seamless thanks to Jasmyne making the process easy for me. She greeted me upon entering the store and assisted me throughout the whole process. Her bright and cheerful attitude was very inviting. I have not seen this kind of customer service in a very long time. I will definitely be coming back because of Jasmyne R.
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February 2023 by E B
TERRIBLE customer service. I arrived at their store 1 minute before closing and they had already locked up, refusing to open the door despite seeing me outside. Since this was a Saturday, I could not get my package until Monday. Location run by a bunch of lazy people.
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November 2022 by Joe LiVolsi
BLUF: Employees have no ability to modify what gets sent to them by the online system (i.e., business cards, etc.): if it's wrong on your screen, it will be wrong when it gets to them, and that's not their fault. Even so, the turnaround time was really fast (noon the next day for a 5 o'clock submittal) and the employees at this location reacted quickly and were very accommodating.Issue: I submitted an online order on 18 Oct 2022 for 200 business cards; no matter how I sized the images I uploaded to the site, it would not fit them within the printable area. I thought that the employees onsite would be able to see what was happening and fix it on their side, but that was not the case and I was presented with 200 cards with the edges lopped off.Resolution: I told them that this wouldn't work for me, and was given an email address I could submit to that would go to a person. I did that, and I got all 200 cards within two hours.Summary: A lot of things went right for this to all take place in a single afternoon; 1) I had the images to use for the cards saved on my phone, and so could put the email together right there and send it immediately; and 2) I had two hours to kill around town. This wouldn't have worked for some others. Given that, though, this was a last-minute order, placed after-hours the day before I needed them, to a small shop in the middle of the city--when I could just have gotten my business cards ahead of time like a normal person. After all, I knew I was going on travel.Conclusion: 1) I was impressed by the quick turnaround for the order: if I had been able to make the system understand, I would have gotten my order by noon the following day. 2) The staff understood that what had been produced wasn't good enough (would NOT have wanted to be the poor guy who handed me that first stack), and worked with me to fix the problem. 3) The problem was resolved in a timeline that accommodated my condition.Thank you to the staff that was working 19 October 2022! You helped me out a great deal, and my colleague and I were handing out those business cards the next day!
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August 2022 by K G
I walked in and no one spoke. I began trying to operate the scan/fax machine and no one offered help. Associates stood around behind the desk clearly not doing much. When I did run into a problem the only associate that offered help asked another associate to help finish and it took her all but a year and a day to make her way over to me. Customer service along w/company moral is missing at this location.I will go out of my way across town just so I do not have to go in here again.
