-
October 2024 by zach niccum
Dr Smith and Brittany provided excellent service! Always feel comfortable having our pup in their hands.
-
October 2024 by Alisha
I really like Dr. N and the vet techs at the Fall Creek location! Don't go to Dr. Smith at Fall Creek-she cared more about getting off work/rushing the appointment than my dog's illness. Also, the Irvington location does a great job grooming my golden :)
-
October 2024 by A. M.
I really enjoyed the Irvington location but I was charged FIFTY DOLLARS for a nail trim only. My dog is an existing client and didn’t need any extra care for his trim.
Everywhere I’m seeing $15 is the cost it’s supposed to be while I heard $25 from Irvington.
I want an explanation before I have charges reversed because something isn’t right. You can’t just make up a charge like that.
Update; they did get back to me quickly, but I had an appointment with my dog at our home vet so they explained there.
It’s a lower cost at my home vet because groomers are on site, and it cost more if a technician does the trim. Which is fine and well-my only gripe left is this wasn’t communicated with me at the time. I was assured they understood the frustration at the confusion and that going forwards that would be explained clearly when scheduling for nail trimming services. I appreciated them listening to me and more importantly making changes when they saw the concern was valid.
I have enjoyed the thorough care my dog has received and the explanations given to me, so absolutely plan on continuing to keep dog in his years in his twilight years and likely bring any new pets in as patients someday.
-
October 2024 by Caroline Kryder-Reid
Dr Smith, Jamie R, and Amanda did a great job on Kitkat’s tooth cleaning this week! Kind staff and great service!
-
October 2024 by Lisa Boswell
Great Doctors and the staff are willing to do what it takes to make your pet as stress free as possible and feel like home.
-
October 2024 by Shannon Asher
They took such good care of my Goku. He is doing so much better after being neglected when I had to move home to help my parents. When I came back to Indianapolis, I knew where to take GoKu! Love you all at City Way! They have several locations to help u receive faster service if needed. ?
-
September 2024 by Patrick Mulry
Dr smith and Brittany were great and helpful today. They took great care of my dogs and explained everything to me and answered all of my questions. Only reason I gave it four stars is because of the price and I feel like everything is way more expensive than it should be
-
September 2024 by Paula Elliott
This was my 1st visit. My dog was afraid of the vets after a negative interaction at the last vet. Vet tech Mary Parrish came outside to greet and welcome him! Dr. SMITH instantly put him at ease! I can't say enough wonderful things about this vet office and especially Mary and Dr. Smith. They took excellent care of my pup while showering him with love. Will Definitely be going to Dr. Smith and City Way for all my pets needs. Thank you ladies! It's clear how much you love your job!
-
September 2024 by Emily Sullivan Brown
Brittany and Dr. Smith were great with our pup, who normally gets super nervous at vet visits. They took their time with us, and made sure that our dog felt comfortable and that all our questions were answered (and some we didn’t even know I we had)!
-
August 2024 by Katie Beth Mueller
Our family cannot say enough nice things about the team at Fall Creek. Our pets love them and they provide wonderful, quality care! Our pup recently had an emergency and they fit us right in, springs the emergency vet bill! We love the amount of time Dr Smith spends with us talking about treatment plans and progress. We couldn’t ask for a better veterinarian.
-
August 2024 by Susan Russell
We love going to the vets at city way. We always ee the same assistants and Rooster loves them all. Our favorite is the assistant with purple hair!
-
July 2024 by Malia McGovern
The staff and environment at City Way Fall Creek has been amazing. I was looking for a new vet and found the perfect one. The staff is very thorough, accommodating, responsive via the app/email/ phone and always so nice.
-
July 2024 by Jeannie Ellenberger
This is a top notch clinic. Both veterinarians (Dr. Neyenhaus and Dr. Smith) display current and top-tier knowledge as well as compassion and thorough examination processes. It is obvious they love their professions. We have had 3 different techs and they were all wonderful.
Bottom line: We drive all the way from GREENFIELD and will continue to do so!!
-
July 2024 by Emma Ryan
I have always had a great experience with the Fall Creek office! I bring both of my cats to Dr. Neyenhaus, and am so impressed by her attention to detail, knowledge and counseling regarding my cats' health. Brittany is also wonderful- super helpful and so sweet with the cats. I would highly recommend them!
-
July 2024 by Claire Glavs
Every time I bring my dog here we have a great experience! The vets are great and really take their time with each patient- I never feel rushed or like my questions are stupid. They also did a great job with the teeth cleaning- it was a lot higher quality than the previous vet she has been to.