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December 2023 by Rita Bratton
Ms Shirley.Miss Shirley greeted me as I entered into the door which was very professional. She's quite pleasant and easy to speak with. She was more than eager to take me to my unit to show it to me to make sure that it was what I was looking for. Thank you so much for hiring somebody that is so professional kind personable and respectable these qualities are hard to find in everyday customer service and she is greatly appreciated thank you
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November 2023 by J P
HORRIBLE facility. Staff is a bit odd but friendly enough. They are always begging for positive online reviews, to the point that it makes the conversation uncomfortable. The facility is FILTHY and in need of repair. 1 of the 2 elevators is usually not working along with the electronic sliding doors. Pricing is all over the board. I signed up for an online special and within 2 months they raised the rental rate to double the startup price - Very shady. The last time we were there we noticed at least 10 live cockroaches from the first floor to our unit on the third floor. We are waiting for the new facility on Fulton St., downtown Indy to officially open in January and then we are planning to vacate.
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November 2023 by Ebony Owens
Where do I begin from the reminders of my move in date them calling me to remind me so I don’t forget. Because moving can be so stressful then the sweet lady in the front office Ms. Shirley Holt was awesome. She went over and beyond to make sure I was satisfied with my storage unit and then explained to me how storage units works. She is such a kind lady. I will make sure any time I need storage unit I will return at ExtraSpace Storage plus my uncle was with me. We was really impressed with the customer service and cleanliness of this place.
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November 2023 by Megan Ridley
Ms. Shirley is the store rep. you hope to encounter at any place of business! She was very friendly, informative, and transparent— letting me know exactly what to expect at the time of move-in & months to come. She went an extra step in helping me weigh all my options re: the best, most suitable unit to fit my needs. She is the definition of a model employee!
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November 2023 by Aaron Longanecker
I have been a customer for about 5 months. After 4 months of paying the rate that I agreed to Extra Space increased my rate without telling $80/month! That's insane. Luckily I called Marvin at my local center and he assisted me in getting a lower rate. He was super helpful and was honest and kind. I hope that all your people are like that! But I'm not happy about the sudden rate increase, that has nothing to do with the excellent customer service I received.Thank's Marvin! You were super helpful and you need a raise!
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November 2023 by Rita Bird
I have never needed a storage unit before. However I will recomend this awesome place called Extra Space Storage. If you want friendly service, a extremely clean unit and common areas you will rent there. Note the prices are very reasonable too. See the Manager once inside she was awesome. I wanted to post this so everyone in need of a small or large unit this is the place I have told friends and now Indy.
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October 2023 by Cody V.
Ms. Shirley was so kind and professional when we were looking for storage at the very last minute. She was very friendly and made the process so pleasant. She listened to our needs and gave us some great options. She goes out of her way to say hello every time we see her and is always available to answer questions with such a great attitude. Thank you for providing such an A+ experience.
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September 2023 by Jasmine Jackson
I had the pleasure of meeting a woman by the name of Ms ShirleyVery professional and kind when helping my resident with his new storage.
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September 2023 by Quinton Jones
Ms. Shirley was very pleasant and patient. I had a combination of issues and she sat there until we got everything figured out……even worked into her lunch break!! Sorry lol
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August 2023 by Rodneyka Sykes
Ms Shirley was absolutely amazing. I walked in so stressed but she helped me find a unit that was just right for me. Thanks for your pleasant attitude!!
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August 2023 by Asani Fungo
Shirley was amazing! Extremely helpful. Best customer service I've ever had hands down. If you need a storage unit this is the place.
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August 2023 by Shaunette Dixon
Ms Shirley was very professional. She walked us through the process of obtaining our new unit by making sure we understood our contract, walked us to our unit and made sure we understood how to use our lock, and access the unit from outside. She is very thorough! Explaining her process for pest control, to why fresh boxes over the ones we just pick up from the store because they are free, are better for storage. Shirley knows her business! We are happy with our choice.
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August 2023 by Carrie Buisman
This place was perfect. Had a great area to load/unload that was covered from weather, they had carts, elevators, you name it. Super convenient and made moving so much easier! Super clean facility and was perfect for storing college stuff for summer. Will def rent a unit again next summer.
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July 2023 by Meg Houston
As always, Shirley went above and beyond to make sure my rental/move-in process went as smoothly as possible. She’s so sweet and goes the extra mile no matter how busy. This is my second time renting at this location and I couldn’t recommend it enough!
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July 2023 by Meg Houston
Marvin is fantastic and not only took the time to show me both units in which I was interested, but he also helped me visualize how my belongings would fit in each one. He then helped reserve each unit for me so the rental process would be quick and easy when the times comes. I have rented from this location before and have always received excellent care and service, so I would highly recommend it to anyone!