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November 2023 by Lis fur
Customer service was great! However the car I rented was extremely disappointing! I had a long flight and was looking forward to my drive home in the rental car. As I started my drive on the freeway I put the heat on. To my discovery I stared to get a smell of cigarette smoke. As my drive continued it got stronger and had to roll my windows down to stop from getting nauseous. I’m not a smoker and can’t stand the smell of smoke. I was extremely disappointed and will make sure I smell the car well before excepting it. However cars that smell like cigarettes should never be rented!
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November 2023 by Harlan Schmidt
Excellent experience at the Indy airport with Enterprise. Check in was easy and dropping off was even easier and the employees were great.
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November 2023 by Lynne McMahan
I have rented cars frequently over the last year, so I can safely say that my best experiences have been with Enterprise. In addition to getting a superior car each time, I've gotten superior customer service. When you are in a hurry, or tired from traveling, or anxious about a new place, nothing is more reassuring than friendly, sincerely helpful personnel as you pick up and return a vehicle. Enterprise must take special care to select and train its people to believe in good service and making customers feel valued.
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November 2023 by Jennifer Goff
Enterprise at the Indianapolis IN airport had the friendliest people. Savanah at check out for paperwork explained everything well for one who doesn't rent a lot of cars, Mark at car check-out greeted you with a warm, welcoming smile and talked of the different models available to rent, and Wendy was super helpful with return of vehicle and unloading when we returned. The vehicles were clean, ready to go, and thankfully had no issues while driving. (I've had a flat in a rental before). Overall, Enterprise has been the best rental company I have used.
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November 2023 by AAC
The Enterprise operation at The Indianapolis airport was the best rental car experience ever. From the check in with Chance to checkout with Kai (who was outstanding) and all the energized and helpful team in between. Thank you.
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November 2023 by Dimitri Kofman
of all the car rental agencies I have tried, Enterprise is the best! best service, best interactions, and easiest and friendliest process. And don't let the price scams fool you. others might seem cheaper but then the added hidden fees end up coming out to about the same price you would pay with enterprise. at least enterprise is up front about their costs.
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November 2023 by Teresa Teeters
I picked up my car at the Indianapolis airport. I had reserved a midsize car. The young man who took me to my car was very courteous and helpful. He even set up blue tooth for me and took the time to show me how certain things worked on the car. When I got to the checkout booth to exit the young lady again was very courteous and helpful. I realized that neither the ac nor the heat were working. She tried also and it would not come on. I told her it was ok but she insisted on getting me another car. This time a full size. We made sure that everything was in working condition. I wish I had gotten her name because she was so helpful and efficient and kind. She had a smile on her face the whole time and seemed to genuinely care that she gave great customer service. She should be commended for the great job she is doing!
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November 2023 by Joel Loesche
Despite checking in for my car rental 2-days in advance AND getting a text from the Enterprise App that my car was ready ... the car was NOT READY and there wasn't even a vehicle in that class at the location.While I did get an "upgrade" ... supposedly, the vehicle upgraded to was not worth it.Just another disappointing experience at IAH Enterprise.
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November 2023 by David Hutchinson
We picked up and returned a rental vehicle (Ford Escape) in Moab, Utah. We were picked up at our hotel and delivered to our car at the Enterprise office in Moab. The car was perfect for our 3 day trip to visit the National Parks. We returned the car to the Canyonlands Airport just outside of Moab. We didn't have any problems with the vehicle. The Enterprise staff was friendly and efficient.
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November 2023 by Robert Miller
When I looked for a car on the company website for the size car I wanted, I was shown a VW Jetta, but when getting to the airport they do not seem to have ever seen a Jetta. I had wanted a Jetta because I knew that they all have Apple CarPlay and would therefore not need to rent a navigation unit for extra fees. I also like VW's.Then, when offered what was actually available, the staff weren't sure which cars on hand actually offered CarPlay, so I had to research for myself which one had it before finding one that did. Not much fun to have to do after a tiring flight.On the Plus side, Enterprise had longer hours of having staff on hand that any of the other car rental agencies and given the odd hour of my departure, that was key for me to select them.Given the circumstances of my flights, I would still rent from Enterprise, due to the hours of operation.
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November 2023 by Joyce Heineman
Best rental experience ever at Indianapolis Airport! Landed, checked in with Enterprise on line, bypassed the counter, went directly to garage location, was greeted with "a little short on cars today, how would you like a complimentary upgrade?", directed to the car and handed the fob, waved at the exit and on our way!!! Return was equally simple. Another top notch rental from Enterprise!
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November 2023 by William Brooks
Everything was great especially Tim the manager and the young lady at the booth upon leaving the garage. I marked one star off because I had requested satellite radio and it didn't connect until after I called Enterprise to tell them the car didn't have a subscription. They fixed it within 15 minutes.
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November 2023 by Tom Fisher
Enterprise Car Rental at Indianapolis International Airport rocks! I was able to check in online and the staff person in the garage was incredibly helpful and accomodating. The process was efficient and painless. This is what renting a car should be like all the time!
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November 2023 by Alexis Jividen
First time I have ever had to use a rental company and it was the best experience I have had! Pendleton pike location with Maret, he truly made everything so simple and easy! Very professional and friendly! If I ever need a rental again I know where to go! Best customer service experience I have had in a long time!
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November 2023 by Ron Sanches
Our 2nd experience with Enterprise since Covid. Better than ever! First time renting in Indianapolis, Indiana. Our usual being Houston. Everything as ordered and easiest and quick check in at the airport. Even easier drop off when we returned. Thanks, Enterprise!
