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July 2024 by Christine O'Rourke
I regret to say that my experience with picking up an online order was not as positive as the other reviews suggested. Instead of opting for curbside pick-up, I entered the store. The associate at the counter near the parking lot door made me feel unwelcome and inferior. She incorrectly informed me that online orders couldn't be picked up until noon and that my item was likely unavailable due to being out of stock. Her unwelcoming attitude and poor customer service made me reconsider choosing Crate & Barrel for this bridal registry purchase. I will definitely shop elsewhere in the future where my business and I are valued and appreciated.
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May 2024 by Y. L.
Allan is so helpful and kind! They helped me with the new mover discount and were so patient with my customized needs ❤️ Thank you Allan & all other staff members who helped me out today ? Will def visit again and again!!
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May 2024 by Becca Locke
I placed an online order and picked up at this store. First of all, the service was spectacular. The woman at the front desk (she has a 7 month old granddaughter) was very sweet and kind as I waited for my order. The lady that brought my order was also wonderful! They clearly love their jobs. When I got home, I opened my package and I got 12 hand-blown glasses. They were packed more carefully than any package I have ever received in my life. The glasses are beautiful. 2 had minor defects (not a big deal) but I contacted customer service and they immediately ordered replacements that were soon delivered straight to my house. What an amazing experience from start to finish. The store is beautiful and if we lived closer, I'd be there all the time shopping! Thank you Crate & Barrel!
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April 2024 by Jackie Carroll
Didn’t care for the customer service -called to inquire about a certain sofa. Was told they didn’t have it no feedback to where I might find this piece. Go to Northbrook much better customer service - skip the Deer Park location,
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March 2024 by Rob S
Problems with outside pick-up, waited over 30 minutes, couldn't reach store directly by phone, ended up going inside to get the order eventually, and no explanation was given for the wait. There seemed to be confusion that we were there for pick-up... This was the second time we waited a long time at outside pick-up for something ordered online days in advance. Online it directs you to give an ETA which we did a half hour before we got there, and it didn't prevent this long wait. The store was not busy inside either, so it seems it would be better to pick-up in store. Others were getting their orders at the outside pick-up zone so we called the phone number on the pick-up zone sign after waiting a while. The number doesn't go to the store but instead to customer service. The customer service was helpful though and got in contact with the store. Won't be doing outside pick-up again since there seems to be issues with the process.
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December 2023 by Anne Marie
Friendliness of Staff - 5/5
Knowledge of Staff - 5/5
Quality of Items - 5/5
I purchased the Amina dinnerware set in fall 2022. While putting my dishes away after running the dishwasher yesterday, I dropped one of the dinner plates and it shattered. I didn't expect it to break like that and I felt upset. Surprisingly, the dinner plate was still available online - on clearance. I called the store and spoke with Cindy. I explained the situation and asked if she could order 1 plate to the store for me. She patiently listened to all of my details and actually ordered the plate for me to be shipped directly to my house. I have anxiety, in general, and Cindy's service made me feel cared for. I hope that Cindy gets a strong raise for 2024, because she is living out what quality customer service should be.
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December 2023 by Anthony Grassia
I called about an item and she immediately said she didn’t have the item without checking? I asked her to check surrounding stores and she said the store was open and she was busy ? Seriously at 8 am? Stop being lazy ! Phone sales are just as important! If I could have made it in I would have , but not there !
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October 2023 by Randol Logan
Lots of plates and cookware
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October 2023 by C.V. Jones Jr
Always good to look at just got to watch the prices
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October 2023 by Kylie Lockett
Great location in the keystone mall.
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October 2023 by Terry Franzman
My favorite furniture store.
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August 2023 by Su Mac
This store is huge and fabulous. Two levels of beautiful things for your home. Service very helpful. I purchased the Barrett sofa one month ago and opened a credit card to get credits towards merchandise. Love the sofa! I was hoping to find four suitable upholstered dining chairs but had no luck. There’s a broad selection, but I found the upholstered ones to be light of padding. I can feel the frame when I sit. I don’t think this will work well, particularly for larger people. Oh well. If you like this review, please click on the Helpful button.
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July 2023 by Phil B.
Finally received an answer about weight limits on the furniture we wanted. Sofa 750lbs total. 250 per seat and 400 for chair. So we ordered. It did take a few months to get since we were ordering custom color and legs. The day of delivery was surprisingly flawless. Not what we've had in the past with any delivery. Delivery van was on time. Two men ( one guy and his teenage son ) brought the furniture in wrapped. They unwrapped it all put the legs on and placed them in the room where I wanted. They took away all the trash and left nothing behind. Took less then 30 min to set it up and they were gone. We had already moved our old furniture out to our garage as per instructions to have the space cleared. I gave away our old but still in decent shaped stuff on Buy Nothing. Had they gotten back with me quicker about the weight limits this would have been a 5 star review.
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May 2023 by Zachary Alexander Curtis
Excellent Customer Service and Friendly Customer Service and Allan was extremely and beyond nice and helpful my Mom and I were at Crate & Barrell getting gifts for a bridal shower and definitely would recommend it to anyone
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March 2023 by Leo
We have spent a lot of time looking for the perfect couch, and our salesperson, Rose was awesome during the process. She was very helpful, nice, and sincere and did an excellent job at explaining everything. We finally bought the couch of our dreams and are so thankful for Rose's help. We are very happy customers!
