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July 2024 by A Y
It's nice that they have things in stock consistently when others are frequently out of stock.
It isn't nice that they randomly put your meds back on the shelf when they claim to supposedly hold them for 2 weeks - ESPECIALLY when you had called to check the rx only 24 hours before you showed up to pick them up.
It isn't nice that they filled my meds when my husband provided his name, and dispensed a controlled substance that was prescribed to me to him after they checked his ID.
It really sucks that they tend to just pull meds for either of us, no matter which first name they are given, which makes it difficult to address the last point:
They have a REALLY hard time consistently billing both insurances if you happen to have more than one policy.
At this most recent visit, when I asked to verify if it had been billed appropriately to both insurances, I was told to check the paper in the bag. Lo and behold, it was not billed correctly.
None of these things would be terrible alone - but they KEEP HAPPENING.
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March 2024 by Brooklyn Ritter
My favorite place to shop and very cheap pharmacy prices
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December 2023 by Larry Sexton
All was great as usual
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October 2023 by David P
Poor customer service
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June 2023 by Naudia P.
Unprofessional store you can ask for help and everyone acts like it's the end of the world or that they hate they're jobs. Have also been discriminated against by a Ms.Linda in self checkout. 0/10 Just go to Kroger or dames club
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May 2023 by Emm M.
Easiest five stars ever. FOR WHAT IT IS. The food is dirt cheap. The quality isn't the best, but honestly it's really good for the price. Costco could charge a lot more if they wanted to. Today I got the cheese pizza slice, a hot dog, and a soda. Less than 4 bucks and I was full all afternoon. Everything was hot and fresh and tasted amazing.The service is always quick. Even if there is a huge line, I have never had to wait long. The actual dining area is just ok. It has space to sit, eat, and chat with friends. Not much more.Hard to beat the extreme low price of the Costco food counter. And even though the price is low the food is still great. You need to try it!!!
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April 2023 by Chris R.
Just nothing better than Costco! It is an experience unlike any other. I was impressed not only with the size of things you can but they have really upped their selection with some high quality brands.
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October 2022 by Cathy Greenlaw
Quick counter help, gladly accepted GoodRX and did not make a stink about having to change the paperwork. Attendant very, very friendly. Will be going there again from now on.
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September 2022 by Stephanie K.
This Costco was well organized. The meats and produce looked great. More clothes at this location than I've seen at some other locations. Employees were friendly. Best place to buy gas.
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July 2022 by B Wagner
Friendly helpful staff. Reasonable prices. Once your prescription is filled, they can text you when it's time to refill as well as texting you that it's ready for pickup. Don't have to be a member I believe. Much cheaper than Walgreens and CVS.
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March 2022 by Norra P.
Stopped by just to pump gas on 2 occasions. Both times, the lines for gas were great. I rarely waited for long and everyone was pretty pleasant. Another customer pumping gas could tell I couldn't see the open pump in front of her directed me to pull forward. The gas pump area is pretty clean. I was able to get in and out of the gas pump effectively.
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February 2022 by Richard P.
I agree with Brady R's statement that among the three Costco locations in Indy, the Indy/Greenwood location seems to be my favorite - in terms of selection, service, and the very important gas station option. The basic design of Costco remains mostly consistent from store-to-store. The same is largely true in terms of overall selection, however, there's definitely uniqueness from store-to-store and I would say this location does a better job of being aware of its local community. I like the overall atmosphere here. For whatever reason, it's a more friendly shopping experience with a little bit more warmth and personalization in terms of layout and employees. This is true at the gas station, though over the year+ that I've been a member I've definitely gotten to know some of the Castleton employees since that location remains the one closest to my home. While it's unfathomable that anyone wouldn't know about Costco, just in case I'll note that this is a "bulk warehouse" where you mostly buy items in bulk or you get deeper discounts on bigger items and specialized services like pharmacy, optical, travel, and things like auto tires. Costco is notoriously employee friendly and the annual membership pricing is consistent with this type of set-up. It's easy to join. It's easy to renew. I originally joined Costco because I heard that they would pump gas for you if you have a disability. As someone who'd recently lost the rest of my left leg, I was trying to figure out how to keep driving while also making my life less stressful and exposing my body to less risk of re-injury. This seems to be a service available at every location, though every location has different hours it's available. Once you become aware of those hours, you simply pull up, honk, and if you need the assistance/support it's there (obviously you're vehicle needs to identify you as having a disability, though I've seen them many times assist elderly and others who were just plain confused). This can be challenging at Castleton - the gas station is much bigger and if you don't manage to pull up near an employee the honk can go unnoticed for a variety of reasons including existing noise and busyness. More than once, I've had to relocate at Castleton because I couldn't get anyone's attention. Plus, let's be honest - Castleton customers can be more than a little "entitled." I've been yelled at and threatened at Castleton by customers (though they typically de-escalate when they see the wheelchair). Greenwood's gas station is smaller and better organized. It's in a quieter area (though it is growing) and employees simply seem to be paying better attention. The customers are more patient. I've never had to change spots to get attention and I've never been yelled at or threatened by a customer for taking too long or because they simply didn't understand. The entire atmosphere is just different. The gas quality is fine, the employees are friendly, the pricing for gas is always lower than most mainstream gas retailers, and the service for those who need it has pretty much kept me able to work despite the new limitations. The rest of the store is fine - employees are friendly, prices are fair (though for single people like me buying in bulk is pretty much not necessary), the samples are always fun, the snack area is surprisingly good, and the selection here is definitely better than Castleton. While I'm typically only in the Greenwood area because of physician appointments, if I'm needing gas or a quick stop for supplies it's worth going south a few blocks to use this Costco as I know it will be a more pleasant and less stressful experience including in inclement weather. As an accessibility note beyond the gas station, Costco has plenty of accessible parking and wide aisles. Employees are always willing to help (as, yes, shelves to get higher) and it can sometimes be tricky to snag an electric cart for those
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November 2021 by Brady R.
Been a Costco member for a few months now. Out of the three Costco's in the Indy area (minus Plainfield), this is my favorite. For whatever reason, this one has more staples that the other two north side locations don't have, primarily the mixed nut butter. Not sure why. This one always seems to just have a better flow of traffic compared to the Michigan Rd and Castleton locations. The gas prices at this one are usually always much lower, by $0.10-0.20 or so. This one definitely gets busy but it's still my preferred location in the Indy area.
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October 2021 by Cliff K.
I have used Costco gas in many places across the country in this particular place it was clean and well attended with staff available to help you no matter what type of situation you may need from forgetting your card to trouble at the pump. Costco has lots of things for the consumer to feel good about 1st of all the quality of their gas is excellent especially for the price point and I really need premium and it's anywhere from 10 to 20 cents a gallon less than is in the general market. It's a great value. The quality of their goods are also excellent in the store. Including lots of organic food in the crazy value of their $5 roasted chicken just like a miniature turkey. But most important they pay a livable wage for their average employees including health care and benefits and I always want to support a large port a large retail Box store that does this type of thing. Generally they have excellent covid 19 practices.
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October 2021 by Rich N.
I've read some of y'all's reviews about this stores' tire department. Well.. I bought 4 new tires for my car a few days ago and was to return for a tire check. Pulled up near the service bay and this - yes I'll say it- really cute blonde with a smile on her face enquired if she could help me. I said I just purchased new tires and was to return. She turned to the others and shouted "Torque check!" I had no idea. She went inside and walked in the back and walked back at me with a monster 40lb torque bar. She then methodically went from tire to tire doing her thing in less than a minute. Then with a smile said she was done. and I returned the 25 mile signed certificate of completion. So for all of you crabbing so much about this department - you're invariably driving around with a definite torque deficiency and it's showing. Let this nice young lady help you. She is delightful. Great experience.
