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November 2023 by Andrea Schramm
We enjoyed our stay very much. Our experience was manged very nicely thank you very much! Would definitely visit again!
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November 2023 by Abby P
Front desk manager Venkata Nattam was very rude and disrespectful. Customer service was horrible. Rather would’ve stayed at red roof inn honestly for the way my friends and I were treated. Told us that since we had 4 guests the price would’ve been more for the room? Never knew we were being priced per person. We were out of our room majority of the time so for him to have been watching us that closely to somehow “know” who exactly was sleeping in the room was VERY concerning. When we were done checking out we were waiting on our Uber in the lobby & he definitely pushed us out called the police . Which was wild.. Would NOT recommend staying here! Made me and my girls very uncomfortable!!! Spend your money elsewhere. 0/10 . Location was decent though.Rooms: The room immediately smelled did not use AC because it smelled so badly.Safety: As being a single female with my friends this entire experience was very overwhelming and ridiculous.
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September 2023 by Serah Michelle
The room was clean, but the bed felt like bricks. The mattress was extra extra firm. The water pressure was fantastic.
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September 2023 by Ian Storck
The shower didn't work. The faucet wasn't attached to the tub at all. Breakfast was very minimal and poor and the juice machine was broken.
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August 2023 by Thi Soe
Before I reserve this place, I was told I need to come in and book it to make a payment for 2 nights but I never went or step in that building. They took out almost $600 from my bank without saying anything, the employees say I would get my full refund back and that they didn’t need any of my money, but when I talked to the manager, he was not helpful at saying saying that I’m not getting anything back. That’s a two week of my paycheck, I’m a college student and I also have a kid. How am I supposed to feel safe and secure if this is how they treat you??! He was so mean and didn’t even blink before saying anything and I wasn’t rude or anything to him at all! Worse and scam hotel I’ve ever been!
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July 2023 by Rabbi Jak
Had a wonderful time staying at the Clarion inn.Rooms were clean, service was wonderful and I couldn't have asked for more.Definitely worth the
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July 2023 by Kyle J Halweg
Hotel was clean and quiet. Staff was friendly and helpful, letting us play some cards with drinks in the breakfast room. Rooms were alright. Had issues with getting AC going and keep running. Shower and bathroom sinks were just about fully clogged. Overall, a good value.
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June 2023 by Jess Corradetti
We were in town for a wrestling tournament in Avon. Booked a hotel about 20 minutes closer to where we needed to be and we were in and out within 4 minutes because of how unclean and putrid the smell was. I had an awful time finding a different hotel last minute that was less than $300 a night. I stumbled across this hotel because of dumb luck because it wasn’t as close as we initially were to the school, but John, the front desk attendant was amazing. He stepped up and addressed my panic and need for a hotel that had 2 rooms last minute to sleep 8 people (4 adults and 4 kids). He made sure we had space for everyone along with sheets and towels. Best part, it was affordable for a large family like ours, but also clean, and comfortable like a more expensive place. I would come here again for the hospitality alone. Thanks again, John!
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June 2023 by Sonya Carter
The front desk staff and manager Jay are always very nice and accommodating. Housekeeping keeps the room and hotel clean and smelling nice. I would definitely recommend.Rooms: The rooms are nicely kept.
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June 2023 by Faye Sweet
The location to where our event was was excellent, and the front desk clerk had mistakenly checked my son under someone. And he had to take care and fix that. Then, once I was all checked in and got to our room upon entering, there was a kind of musty smell to the room. The room was clean , with plenty of towels, no bugs, and plenty of pillows. Breakfast the next morning was the usual free cereal, muffins, toast, waffels, eggs, sausage, coffee, and juice with plenty. Over for the price a good stay.
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May 2023 by Kalie
Room was very clean. Smelled a lot like baby powder. Which was odd but fine. Great water pressure. Had a microwave which we always search for in a room and I’ve noticed most so not have one but clarion did. Great customer service. Breakfast slightly lacking but we were able to fill our bellies! I’d go back!
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January 2023 by Tamala Leonard
Excellent customer service! Rooms and linen were clean. House keepers didn’t bother or wake me up knocking before check out time or anything. Everyone was polite and they offered breakfast. I didn’t actually eat breakfast so I’m not sure what was offered because I slept in. The bed was comfortable and clean. They have a pool and workout facility that actually has working machines. I got in late and they tried to get me checked in as quickly and painlessly as possible. The MVP of my experience was the front desk lady. She was polite and helpful. I would go a step further and say she was so pleasant that my husband felt compelled to thank her on our way out. Love it here!
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December 2022 by Samerah Akbari
The staff was very friendly but the hotel was not clean. We had to switch rooms because the first one was so dirty. The couch had multiple stains on them, and so did the bed sheets. The second room didn't have any visible stains but you can tell they didn't change anything from the last guests because you could still smell their perfume on the pillows and sheets. Overall I would not recommend this hotel if you care about cleanliness
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October 2022 by Edward N.
This is a completely forgettable hotel but is adequate for a night or two as long as your expectations aren't very high. I spent two nights here Oct. 28-29, 2022The locale is OK and isn't far from the NW Indy business district but there were a few negatives:1. No working phone in the room. The wall plate for the phone jack was separated from the wall and dangling by the wires and that's probably what the issue was. The phone was completely dead. I mentioned it to the desk clerk but nothing got done about it. As long as you have your cell phone you're OK, and cell reception was OK with T-mobile service in the room. 2. I had to keep getting the room entry card re-flashed. Like 3 X over a 2 day stay. 3. No housekeeping service during the two day stay. I really don't need anybody to make my bed but it would have been nice to get the in-room coffee replenished.4. The room was OK but some of the furniture was pretty shabby. See photo.5. I get the sense there is no upgrading of the hotel ventilation system since Covid hit. The room where you get breakfast was particularly airless and I simply got the food and ate it in my room. And I was the only one wearing a mask in the whole place including the employees and the guests. 6. Walls were pretty thin. I had my choice of multiple conversations to listen to. 7. There was dried coffee in the coffee machine where the coffee bag goes indicating nobody rinsed it out since last usage.The breakfast was standard fare and adequate, consisting of hot foods like scambled eggs and sausages, sweet muffins, waffles you make your self almost certainly loaded with artery clogging partially hydrogenated vegetable oil, coffee and juices. No whole wheat choices in toast. No bagles. Saves you $10 getting breakfast somewhere else.All in all, adequate as long as you're not expecting much.
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June 2022 by Robbyn W.
First off let me start by saying I didn't think this hotel would be this bad since it was recommended by someone. Let me start off by saying I'm been nice by giving it 1 star!!! When we first walked in the lobby it looked like a hotel from 1980 then the musty smell when we entered our room . But that wasn't it when I went to sanitize the sheets they had stains on both beds. When I called the front desk the manager I'm assuming came to change them and gave me some story about not having any workers. I guess that was supposed to make up for the stained sheets . Anyway when he changed them and put new ones on they were stained as well!!!! At this point I just said forget about it and put a sheet on top of them. This hotel needs major work carpet needs to be replaced breakfast was mediocre I guess you can't complain because it's complimentary. This hotel is definitely one I wouldn't recommend to anyone. The only reason why we stayed is because all other hotels were booked!!!! Major upgrades are needed and invest in some clorox for your white linens not only were the sheets stained the towels were too!!! Thumbs down!!! The mini refrigerator was nasty and rusty also the bathroom toilet holder was dusty and nasty. Worst hotel I ever stayed at!!! DO BETTER CLARION INN AND SUITES
