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March 2024 by maggie mortimer
Went an hour before close and the manager lied to us telling us the stuffing machine turns on and off automatically at a certain time each day which is just not true. The machine was just unplugged AN HOUR EARLY. Incredibly rude staff just wanted us out of the store and didn’t care. Don’t recommend this one.
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January 2024 by Mike Talhelm
Fast quick helpful loving service
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January 2024 by Samantha Tincher
Beyond disorganized. There is zero line direction, and then we would get asked to move to a different spot. Please add stickers or signs that say line starts here vs. Yelling at customers when they incorrectly guess.
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January 2024 by London Shallon
Bought a reindeer and named it Dahmer. The staff was very friendly and sociable.
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January 2024 by Chasidy Ferge
Destiny sucks and shouldnt work in front of children at all
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January 2024 by jacobi simmons
Went there back in 2021 for my 13th birthday. Woman was extremely rude and scolded at me when I accidentally brought a cup of rolled ice cream into the store. I then proceeded to name my bear and she then screamed at me in front of 23 people simply due to the fact I spelled it incorrectly. Would honestly give this place 0 stars; will not be back; won’t even take my future children here.
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December 2023 by Jimm Prater
Thank you, Oliver, for your very helpful nature!! Happy Holidays!!
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October 2023 by AxMan66
Amber and Anna we're absolutely amazing with the customer service they provided. I highly recommend people coming to this Build-A-Bear by far the best experience my family has had at any location.
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August 2023 by Leaf Shadow
Awesome employee. Very welcoming and friend maybe be expensive but seeing my daughters smile is priceless
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August 2023 by Shannon Kryski
Disappointed in the experience today. Stopped in to purchase a gift, but the girl stuffing was snarky and rude to everyone. She literally stopped stuffing just to tell everyone her "line was to that side of the display(pointing left)" and waited for everyone to move over 2 feet for her to continue. Then proceeded to refuse service to new guests while the store was still open (for another 15 minutes). After that she decided to complain to her coworker about "all these people just showed up last minute"....30 minutes prior to close. I get not wanting to stay after close, but when a store is open for business, you shouldn't have to deal with employee attitudes for spending money there.
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August 2023 by Amanda May
Most recent visit was anything but magical. Lady filling the bear was less than nice, worst experience ever here. Prior to this visit, we had great experiences. It's unfortunate that this is only location nearby in Indy.
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April 2023 by Jaycee Neubauer
Tried to take my son to build a bear for his birthday and they were shutting a gate as we were going in. When we asked what time they closed, one of the workers replied “right now”. It was 6:53pm. No signage anywhere as to why they were closing and online it states they are open until 8pm. When we kept asking what time do they close she kept just repeating “right now” and never telling us why they are closing. Then we called, asked the same questions about store hours and she hung up the phone. I wish there was one closer so I did not have to go back.
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April 2023 by Dannielle Elston-Murphy
It's pricey but fun. My 4 and 5 year old loved it. It was busy, we had to wait just outside the store to get in for about 10 mins. Staff was friendly and helpful.
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April 2023 by Alexis J
My husband was going there to pick up an order and a lady named Aisha was so very rude. I even called to see if I could figure out what the issue was and If I could help resolve it, and she was so rude to me on the phone. She refused to look at our order number and check for our order despite the website saying my order was ready for pickup at anytime. She told us that they didn't sell what we bought in store, despite the website saying otherwise. She was so rude to me and my husband and I'm just glad my kids weren't there at the time.
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April 2023 by Josie N.
i was just about to walk in at 6:53 and i asked the lady and she said im closed, and i was like at 6:53? i was very confused but then i left and came back a minute later and asked you guys close at 8 why are you closing now she then goes and adds im just closed so bye. she was very rude and she works with children! i would never let her even go near my child. never going back because of how rude and disrespectful she was
