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November 2023 by Rasmeet Chahil
This Budget is within a public parking garage (the one labeled Claypool Court), so it was a bit difficult to find. Can't tell if there is an actual office or not. I was returning my car, so I got the ticket on entering the parking garage and as I was driving up, saw a few spots on the left labelled "Budget" with a guy waiting.Once I found it, drop off was easy! The employee even helped point me in the right direction to walk to my hotel.
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November 2023 by Jazzmin Bardney
Pls read all fine print. I WAS CHARGED 166 in charges for a 40 gas tank expense. Plus extra fees of 42.19 they could not explain over the help line. My original bill was 219, I kept the car an extra day which was 72.00 for that day which equal out to 291. How did I get charged 483 total
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October 2023 by William Ball
The best and friendliest place ever. The gentleman is the best ever. Helpful, kind, and respectful. I can get the cars a bit cheaper at Hertz, but they are horrible in comparison. I will pay more because of the great experience I always receive here. I have gone many times to this location and always have a great experience. I highly recommend it due to the gentleman that works there. The female customer service person is also great. Go to the Budget location in downtown Indianapolis in Capitol for the BEST experience ever!
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June 2023 by Bradley Gile
Overall great rental experience. Easy friendly service while picking up and dropping my smooth sailing rented motor vehicle. Service was fast and so was the Jeep.Great teamwork was recognized and appreciated
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June 2023 by RaceMode16
Overall great rental experience. Easy friendly service while picking up and dropping my smooth sailing rented motor vehicle. Service was fast and so was the Jeep.Great teamwork was recognized and appreciated
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June 2023 by Kendall Giles
Larry and his team took great care of me, above and beyond. I was hit in another rental, they moved mountains to get me to a new rental. Thank you guys for all you did!!!
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April 2023 by Ahmad Abbas
Easy to work with. Got the car without physical license on me and a free upgrade.
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October 2022 by Deborah Pollard
I've never rented from here. But checking out the reviews. It concerns me especially with misinformation. Like needing a credit card or not. One thing for sure it seems. They'd know whether your qualified to rent or not. Wouldn't they know that with information. You provide or is there a delayed process. For ppl to get approved to rent. I'd hate to go thru all that. Then have my money help for nothing. I'm going to call them to clarify this. Wish they had responded on here to her. To clear things up reviews are important. For a company and a customer for these reasons. To alert ppl to beware of bad service. Or to alert ppl this company. Has outstanding service so ppl will know. Which really helps customers today. When spending their money with places. This isn't really an accurate score. But something had to be picked to post an opinion. More of alerting more information is needed. To these reviews to help customers understand more. Especially the ones with a bad score. With issues around bad service on here. Not many of those were responded to at all. Like the ones with five stars on here. Just a thought I think would help ppl. When deciding to use this service today. Then seeing these reviews getting concerned from them. Thinking it may not be best to use this one. I will call to see if I can get clarification. Especially since I'm in need of a rental car right now.
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September 2022 by Tammy Armstrong
I called & made a reservation & prepaid for a rental only to get dropped off there & be told they can't rent me a car without a major credit card even though the card I paid with is a debit Mastercard & had plenty of $$ in my account plus the face that I had already paid. Now I have to wait 3 to 5 business days to get my money back. I was supposed to go to Kentucky to FINALLY get my father a headstone. Plus the lady had a child behind the counter ( against labor laws) & was rude. I would not recommend Budget car rental to anyone, they sick.
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April 2022 by Allison Redmond
I rented a car this weekend and it was the grossest car I’ve been in in my life. There was a horrible smell inside, bird droppings on the outside, and food all over the console/in between the seats. Did the rental car companies stop cleaning cars due to short staffing?
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January 2022 by Howard Tackett
The best experience I have ever had renting a car! A very friendly and helpful staff!!
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July 2021 by Christopher H.
This place was further from airport than I imagined . More importantly was told . But customer service adjusted my account . MOST IMPORTANTLY , staff member Tonya (sorry if I misspelled sis ) stayed there long past 5:30 when she didn't have to ... Her patience put me to ease as I was having bad connections w phone and bank . She was rest assuring and directed me to places I had the option to go . An employee with keeping , VERY GOOD investment . Thanks again for helping me ...-Christopher
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July 2021 by Royale B.
vacation disaster! they told us we didnt have to pay until pick up. they took out full payment a whole 2 weeks before the day to pick up the car rental. now, they wont give us the car that they charged us for and we have to wait up to a month to get that refunded. thanks avis for ruining my first family vacation! and that $750 you stole (they did not have permission to take the money out of my account on june 26th when i registered pick up on july 7!), my 3 kids now have to see their parents work harder to fix a mistake cause by a multi million dollar company! i will never recommend avis to anyone and i will show up with picket signs and a bull horn if i am not refunded immediately!
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May 2021 by Willie Jackson
I was going out 0f town for a Family gathering I booked the car they took my $$$ and 10 minutes later I received a e-mail saying they didn't have any cars available and it would take 3 to 10 bussiness days to get my money back
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May 2021 by Nancy Reale
They made it so easy to pick up and drop off. The car was great, an Elantra
