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March 2023 by john hickey
Great service, TY IS AWESOME! Very professional! Class act!
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July 2022 by Baylee Johnson
Came in for a tux fitting for my fiancé and worked with Monica. She was very knowledgeable, easy going and helpful throughout the process of finding his perfect fit. Would highly recommend whether shopping for a wedding or another formal event!
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April 2022 by Madison Hoseclaw
I just got called by an Austin there who was rude and called me names while trying to schedule a time for an interview. I said and I quote “I’m currently in the middle of dinner and I’m not able to speak at this time May I speak to you at a later notice?.” He called me rude and hung up. Fix it. I’m never coming back to this store and I’ve told the people who also hired they probably shouldn’t go for it. Kindness is key and apparently the people here don’t have it.
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March 2022 by David Gulley
Jerrod and Monica are great! They were very helpful and patient suggesting items to work with my wardrobe. Working with them was fun. I'll go back!
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November 2021 by Lorin C.
Truthfully, I like the clothes and my husband likes the fit quite a bit. However I had a terrible customer service experience that has left me taking my business elsewhere. I went into the store to order 3 items for my husband for Christmas. I gave them his email address to look up his account and sizing information. I also gave them MY email address to place the order. They told me they would have the order shipped to the store and call me when it arrived so my husband wouldn't see it at home. Not only did they send it to my house, it was addressed to my husband. He also got an email confirmation confirming the order so he knew exactly what he was getting well before Christmas. Also of the three items I ordered, one of them was the wrong color, and the other was a large instead of a medium. I took them into the store to exchange them and I told them about what happened with the shipping. Not only was there no apology, the man working at the counter made it seem like it was my fault for giving them my husbands address to look up the sizing. I returned the items instead. He was so rude I will never go back there again. It's a shame, because I do like their clothes. However, with so many shopping options now customer service should be a priority, and it clearly isn't at the Keystone Bonobos.
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November 2021 by Joshua Pennington
Recently purchased a jacket online. Said jacket was supposed to arrive no later than 21Oct2021. I reached to them to see what the delay was and was told it was due to large volume of sales over this time frame shipment was delayed. Said jacket now won't arrive until 28Oct2021. I'm tired of these companies taking advantage of customers and not offering to make things right. Hopefully the jacket is worth the extended wait. Chances are I won't deal with them again.
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September 2021 by Andrew R
My husband and I had the best experience here last night - one of the most positive retail experiences of our lives. We entered the store casually, just looking around, not intending to to buy anything. Austin, the most patient and knowledgeable salesperson I've ever met, was an expert at reading our desire to basically be left alone. Once we started asking questions, he never hesitate, knowing the answer immediately or finding it within seconds. He knew all we could have hoped to know, and he was ready with custom-made recommendations for us, but without ever pressuring us for a minute. The clothing is a mix of beautiful, quality, and quirky, all while being a reasonable price. We will absolutely make a habit of shopping here, and will seek out Austin to work with in finding what we need. He is an amazing asset to this store and company.
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March 2021 by Mark E.
Men's clothing next to Nordstrom. Nordstrom carry's some of their slim fit items. They all kinds of fit. For so far, Ive found what I like And ordered based on fit and style and had it sent to me. Customer service has always been great. If you find a style you like, make sure you ask to see what is online. They'll show you options on their iPads
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February 2021 by Allison Lechleiter
Best customer service & shopping experience! Hats off to Ian for providing incredible service. He was simply outstanding! I highly recommend scheduling a time to go in so he can help one on one. We've gotten so used to shopping online during the pandemic - there is something to be said about having professional advice & assistance picking out new clothes. My husband walked out feeling very confident & excited about his new pieces. Thanks again, Ian!!
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February 2021 by Andrew Rader
My husband and I had the best experience here last night - one of the most positive retail experiences of our lives. We entered the store casually, just looking around, not intending to to buy anything. Austin, the most patient and knowledgeable salesperson I've ever met, was an expert at reading our desire to basically be left alone. Once we started asking questions, he never hesitate, knowing the answer immediately or finding it within seconds. He knew all we could have hoped to know, and he was ready with custom-made recommendations for us, but without ever pressuring us for a minute. The clothing is a mix of beautiful, quality, and quirky, all while being a reasonable price. We will absolutely make a habit of shopping here, and will seek out Austin to work with in finding what we need. He is an amazing asset to this store and company.
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February 2021 by Sam Savage
This is the place to go for your business/ business casual wardrobe! They take their time and tailor fit everything from sweaters and jackets, to pants and under shirts. Not everyone has the same body type, and they understand that.... making you look and feel like you just spent thousands instead of hundreds. My wife thanks you ? seriously- go talk to Austin or Ian and they will take great care of you!!!
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August 2020 by Brian Daw
Staff was kind, friendly, and helpful. Clothes seem high quality. What more can you ask?
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August 2020 by Mr. Vaught
Ian was our sales rep, and he was incredible! He truly knows what it means to be in sales. He did a great job engaging both me and my wife (as my wife was mostly picking things out for me). You must understand that Bonobos is not your average store where you buy things off the rack. Instead, sales reps find the right fit for you, give you advice on what looks best, and ultimately, allow you to choose what you can afford with their online store. The clothes we purchased arrived 2 days!
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July 2020 by Josh Daw
I came in needing pants and a shirt for a wedding I’m in. Danielle was friendly and helpful and I only needed to try on 2 shirts because she measured me for the right fit first. It made the process quick and easy. Thanks Danielle!
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January 2020 by Mnwabisi Mbangata
Amazing experience with the entire Bonobos team, first class the whole way. Shout out to Jordan for making sure I was happy with each piece of clothing and helping me ensure I had my items in time for an important work event. I will definitely be back.
