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“I’ve been coming to ICS a long time.
Most recent bike purchase was a Green Surly Disc Trucker. It was summer of 2020 and I couldn’t go into the store, but the employee rolled it out so I bought a great investment that day.
What keeps me coming back? The customer service is unparalleled. Today, I was helped by two (new to me) folks by the names of Clay and Nick. They were fantastic, fixed my initial wheel issue at no cost, then I spent 80 on accessories because I was having a great time ?
Seriously, though: Indy Cycle Specialist is the top review/recommendation, local vintage biz’s aside, I’ll ever post. And there is not a single bike shop in the greater Indianapolis area that stands close to ICS
. The owners are both very hands-on, there all the time, and very friendly.
If you haven’t been, do yourself a big favor.”
“Great experience of equipment purchase, from the moment we walked into the showroom to delivery setup. Had an honest, accurate online estimate of what it would cost to repair my old treadmill, great in-store counseling from sales expert Todd on what I needed (& could afford), flexible delivery options from Preston at the warehouse--&, finally, the 2 most helpful, competent delivery people in the world. Due to a tricky doorway inside my house, delivery had to disassemble, then reassemble, the entire new treadmill. It took 2 hrs--& not a complaint or groan heard from them! Everyone here is such a professional & so invested in the success of this superior local business. Kudos, all!”
“I was looking for a new bicycle. I phoned Matthews first and received good answers to my questions. Then I went into Matthews and they had the bicycle I was looking for. In addition, I was given options regarding my existing bike that I wasn't aware of. I decided to buy the new bike. I can't stress enough how personable, helpful, and knowledgeable everyone at the shop is. I am so happy to know that there are still places like Matthews and they have been in business for a long time which gives me confidence that they will be there if I need additional assistance. I highly recommend them.”
“I purchased a bright red Catrike at Midwest Trike store last year. Professional, friendly, and knowledgeable are what I encountered. Every question that I had was answered and I got to test ride several brands before I made my choice. I would recommend this place to everyone.”
“I went in to have the clip on my seat replaced. He only charged $5 and also adjusted my rear brakes. So, I bought a seat from him as well, which he installed the seat was $40 . I paid him $52 Dollars and told him to keep the change. His customer service was top notch!!”
10AM - 5PM
1309 S High School Rd, Indianapolis
Bicycle Shops
“I brought my 1997 trek 2120 carbon alum in to get the rear derailleur cable replaced and the handle bars rewrapped. Jeremiah was great, he handled my bike with the utmost care and respect. And did a great job.Thanks BOI . You guys are awesome!”
“Highly recommend great place great business huge heart not about the money but helping people that's the right place to be thank you?⭐⭐⭐⭐⭐ Charles”
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“Ordered a mountain bike through BGI. Super impressed with the level of communication and service from everyone on the team. As a beginner to mountain bikes they showed me how to make sure I didn’t mess up all the fancy tech that comes with the bike. The mech team is dialed in - checking torque, and making sure it was perfect.”