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January 2024 by NIKI BRUMMETT
The staff is extremely diligent, thorough and dedicated to giving you prime service at their best possible rates and wait time. My location is on Shelby St at US 31.Trane, Aaron and Steve at the desk and my mechanic, Eric, really went to the nth degree to give a second exam of my problem and found a more economic resolution.I'm am another SATISFIED customer !!!
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January 2024 by Steve Nantz
I had visited this location previously for service on my work vehicle, and also recently for new tires for the family vehicle, which needed additional work. It is our only vehicle and the work was done the same day and at the quote given me over the phone. Peace of mind and trusted people!
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January 2024 by Drexel Montgomery
I got one tire and an oil change and the tire light is still on, on my dash. Mind you, they put the tires on two months ago. I got a cut in the sidewall of one so I went back and bought a new one. The light was off until this issue, now they just leave it on. Also the service light on the dash still blinks because it was never reset, AND they didn’t even top off my other fluids.. coolant or windshield washer… know how I know? Because the dash tells you…. But they did put the new tire on and I assume changed the oil. I know my brakes are shot, struts need replaced, was hoping they would let me know exactly what and how much but they never said a word so I didn’t either!The man behind the counter was courteous, nice, easy to understand and get along with. The people were nice I’d say, just less of an experience than anticipated.
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January 2024 by John Kreuzman
I was greeted by Aaron at the counter of Best One Indy located on Indy’s south side on Shelby Street.He was very polite and got my car in for repairs. From what I can tell, everything is working great. I will be back to try them again when car repairs are needed. Thank you!An update:It’s only been 2-3 weeks since I posted my positive review for Best One Indy located on Shelby Street.I said I’d be back, but wasn’t planning this soon, LOL.The first trip in was for my daughter’s car as well as this one.She called this time to set the appointment. Her car needed an oil change and coolant check. She has a 20 month old daughter who waited with her.Best One got her in/out in an hour!Thank you again for being a trusted place I feel secure to have my daughter and granddaughter go to when car service is needed!
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January 2024 by Justin Clark
My car broke down in an adjoining parking lot. Starter had gone out. They pushed my car into the shop instead of calling a tow. The next day, my car was ready. These guys are great and I’ll definitely be coming back.
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December 2023 by gail ross
They put on my windshield wipers plus gave me a free pair of windshield wipers with just a 32oz jar of peanut butter for Gleaners they were very quick and very friendly, oh yeah plus they aired up my tires
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November 2023 by Amanda Shank
I was referred by a former coworker. Both Steve (via phone) and Aaron Turpin and Kevin (didn't personally take care of me) treated me like I was the only customer here. Customers are treated with respect, I am able to view my vehicle being worked on, no red flags here. They offer discounts to help absorb the already high cost of tires. Will update once work is completed! Outstanding tires and service!! Will absolutely refer everyone!!
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November 2023 by mike schultz
Aaron was extremely helpful and found me the perfect set of tires for my truck. I was trying to make a decision from work and he had even texted me back-and-forth with options and pricing. When I got to the shop, everything was ready, and I was in and out of there within an hour.
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November 2023 by Alyson Gurganus
Had a nail in my tire I bought from them and they repaired it quickly with no cost. They said 1 1/2 hours and it was finished in an hour even though there was many before me. Cap replaced too because so many times it is not at other places.
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November 2023 by Shannon Bailey
Staff was nice polite and friendly. Was very helpful in explaining what needed to be done to fix issue with my car.
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November 2023 by Chad Laker
Eric and Aaron and their crew did a great job on the brake upgrade on our Jeep JK. We have used them to do a variety of repaires on multiple vehicles. They have not disappointed us.
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October 2023 by L Bond
I don't recommend this tire shop!!! Best-One of Indy to get over on customers! I went there Thursday, September 21st for a flat tire. I was told that the nail was to close to the sidewall of the tire and could NOT be plugged or patched. I asked to looked at my tire and seen where the nail was which was not on the sidewall of the tire. They wanted to charge me $264.00 for a new tire that DID NOT need replaced and lugnuts that was swollen. They didn't put back the air valve stem back in the tire. I guess they thought I was going to take there word and buy a tire from them. Which, I knew I had to replace my lugnuts but the tire was still good. I went to another tire shop and the plugged the tire with no problem. And they asked what did the last tire shop say. I told them and the worker said they was trying to get over.
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October 2023 by Kelli Whitaker
As a female having a place you can take your car and trust you’re not being taken advantage of is very important to me. I’ve been taking my vehicles to Best One (indy tire) for years and I always get good quality and trustworthy service!
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October 2023 by Joe W.
Went in to get a nail out of my tire and while there an oil change. Got here when they opened and spoke to the manager, just happen to be the person at the counter. I politely asked what weight oil would they be using, I've been here many times for tires and a lift on my Jeep but not for an oil change. My truck has 125,000 miles on it and I explained I may want a thicker or heavier weight oil being a higher mileage engine. The manager shakes his head and in a smart mouth tone tells me "whatever the manufacture calls for". I nicely asked again, what is that weight? He repeats it again in a smart mouth tone " whatever the manufacture codes for". I asked again and explained why I'm asking, again in a polite tone. He just shook his head. I finally asked why it's such a big deal to just tell me what that weight of oil is going into my truck? He gives a small smart mouthed chuckle. I finally said that's fine I'll just go somewhere else, he laughs and says nothing else. There are tire shops on almost every corner in that area, no loss from my side.
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September 2023 by Russell B.
I have used Indy Tire or known now as Best One of Indy for over 30 years. The only place I ever bought tires for my vehicles. I have also used them to repair my vehicles from time to time. I have never been told one thing and then being told that it would cost more. Really honest people.
