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February 2024 by Sameer Dave
I returned the car well before my return time, yet I was charged an extra day and with extra tax and all, the total price came to twice what was agreed upon initially. (I am an Avis preferred member).
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January 2024 by Kyle Moen
Avis team inspected car on my return to this location. After I left the property send me a bill for a detailing. After calling corporate customer service, was determined this was excessive and unacceptable charging. Be aware they may over charge at this location
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November 2023 by Arseni Riabko
Great service, everything was !.super fast and car worked great!Returning was also super fast and easy.
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July 2023 by Jeffsaw Messinaldo
I rent a car for 3 days, I return it in just 2 days, the car still clean, the gas still high. I only used the car to go purchase another car. They still charged me $35 more over the regular rental price despite turning it early. ?
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July 2023 by Justfit_fletch
I’ve used chime all over the world to rent cars and stay at hotels. I come back to the states and not one rental car company takes chime. Horrible
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March 2023 by Fab Fusion
Love this location. Staff is great and they always have the cars clean and ready. Highly recommend!
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March 2023 by Nicole S.
No complaints! Everything was super easy and straightforward. Our experience was everything that you would want from a car rental experience. We rented a compact car for one day, and the car was fine. We booked the car through Costco, and not through Avis directly, so maybe that influenced our experience. Who knows? In any case, the whole transaction went smoothly.This Avis is located in an unassuming strip mall with a bunch of different shops and restaurants on the corner of 96th Street and Michigan Avenue. I didn't see Avis at first when I entered the shopping center, but it's there!
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December 2022 by Orlandocarter84 Jamar1984
Had me drive a hour up to them to find out car wasn’t their and i didn’t even get an apology and they was completely out of cars
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November 2022 by Beau Hallavant
Avis is streamlined. Booking - easy. Check-in - easy. Car - met expectations. Adjusted return date and location - easy. Return - easy. The drop from 5 stars to 4 stars is the lost-and-found process. Not all locations participate in their traditional features for submitting lost and found tickets. I have lost something and cannot reach the appropriate parties for support. Otherwise, they're great!EDIT: No one picks up when calling the location directly. [10/12/22]
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September 2022 by Ellis wind
This is the safest place to rent a car in my opinion!!!! Chris and Colton are awesome!!! They're super polite, and reasonable!
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August 2022 by Rajan Ravindran
Avis has excellent fleet of Cars. I have been driving with Avis for over a month in different cities like Minneapolis and Indianapolis. They have excellent fleet of cars and their maintenance is top notch. Vehicles drive very smooth, never breakdown in the middle of the road( i have had this experience with other rental companies) and moreover very fuel efficient. Drove a Honda CRV for 3 days and fuel consumption was less than 10 dollars:).Definitely coming back for that one again:)
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July 2022 by Aisha E
This area is too busy for a car rental. It's a hassle to find parking.
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June 2022 by Matthew Smith
Avis is great. This location is NOT.Would not rent from this location again. Required contacting customer service to resolve a disputed charge as the owner takes zero ownership and will and try and charge your card without telling you about late fees or any differences from your original agreement.At least say you're doing something before you run someone's card instead of being deceptive and trying to hide things and hoping they don't look or ask. I surely could not have been the first person this happened to when the person working the front desk is the owner himself.Avis' Customer Service on the other hand was great and refunded 100% of the disputed charge. I looked at other reviews and also saw they required Avis Customer Service when renting from this specific Avis. Avoid Chris' location.
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June 2022 by Janice M
The manager is such a nice and kind person and so wonderful to work with! Actually everyone we interacted with at this location is awesome!
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April 2022 by Jordan Maust
We rented a vehicle. It went smoothly until I got into the vehicle. It smelled of wet dog. I looked around and there was dog hair everywhere. There were muddy prints on the middle console, doors, floors and seats. It was disgusting. Just filthy. When I went back to change the vehicle, the staff was very unsympathetic. We did get another vehicle, but it had yet to have been cleaned from the last person. We will never be going back here again.
