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September 2024 by Jeffrey Taylor
Great customer service, fast and friendly service and sales. Always very helpful and knowledgeable.
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August 2024 by Carmen Greer
Very Professional and friendly
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August 2024 by Jeffery Byrdo
I have to honestly say my
experience was exceptional.
Upon my arrival the person welcomed me, and promptly started my services request name is Jeff, he was very professional and communicative.
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August 2024 by Christopher Woods
My truck broke down on my wife. Came in to andy mohr not knowing what to expect. Keenan and Colte gave me the best customer service experience ever. We left in a brand new 2024 Chevy Traverse.
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August 2024 by Tonia Smith
I bought a new 2025 Trax at this dealership a few weekends ago and was so impressed with the treatment I received. Everyone that I encountered while there was professional, helpful, and super friendly. The whole process was seamless from beginning to end and I can't say enough about the customer service from sales (Logan), Service (Dean/Kevin), and finance (Colte/Patty). I would recommend this dealership to all!
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August 2024 by john hancock
This place did my transmission for me 3 years ago. Got it back with a leaking transfer case originally too. Only have put 40k miles on it and it’s toast again. Trying to charge me $7200. Obviously something was wrong with the work or the part. Calling the higher ups tomorrow to see if they’re willing to make this right. There’s no way a new transmission should only last 40k miles!!! Seth Eaton is my name and my car is there. Edit: I took it to get a second opinion from a trusted mechanic. He informed me the pan was never dropped, so no diagnostic was even performed by Andy mohr!!! They told me there was a catastrophic failure and metal was all through the transmission and pan. A complete lie and downright fraud!!! He was able to repair it with a 50 cent part “plastic check ball” a few hours labor. I can’t believe they tried to scam me!! Beware people!!! Went to get refunded my money for diagnostic and tow and they refused to refund the tow money. Honestly, way more should’ve been done to make this right. I was very close to be scammed out of over 7k. Stay far away!!!!
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August 2024 by Darryl Crenshaw
I'm actually upset with Andy mour on west 38th street, I made a call to findout about dropping my car off,Noone would answer the phone( service department ),I got there prior to service dept close and I was told what I needed to do,now I drove from Cincinnati hoping to hear from someone after leaving a voice-mail, nothing,I barely made it,the next day I dropped my car off,I was told by Jeff that he'd call me or I'll get a text saying when I can come and pickup my car,that it could be ready around 330pm,at or around 445pm I noticed that I hadn't received a call nor text from Andy mour,I called service dept, again no one answer, I left another message, then I immediately called sales the gentleman was very helpful but told me that my car was ready, but he told me that the service dept close at 5pm,it wasn't 5pm yet,so I asked him could I pay over the phone and come in and get my car later,he told me that they can no longer take payments over the phone and can I get there before 5pm,I told him that theirs no way that I could make it and now I'm pissed off, I never received anything telling me that t my car was finished, I could have made arrangements to be dropped off,and now I have to take off work to pay and get my car,I drive 18 wheelers, my dispatches start early in the morning or I can't be dispatched till the next day,at this point I will not ever come to any of Andy mours for anything, I was so upset that I had forgotten to ask about my military discount
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August 2024 by Elmos Jewell
I was very disappointed I spent close to $2000 my truck wasn't complete and I still had to take it to another shop! Very Disappointed
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August 2024 by Delphia Large
I was satisfied with the oil change however it seems I waited a bit longer than usual. That could have been in part because other services were needed and discovered. I was disappointed that the price for the oil change had increased for a 2nd time. $112 is a bit high so I’ll probably find another place for that service.
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August 2024 by Jason Nicklaus
This crew will bend sideways in order for you to feel secure in your purchase. They are rock solid with integrity and good will. 5 Stars without even a question.
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August 2024 by Sonya Cody
Very clean and fast service always treating me kind and Respectful
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August 2024 by Toris Jackson
I would just like to say what awesome service i received @ last minute notice i was still able to be seen.Thank you Matthew ! from the service department. I couldn’t have asked for better service i was given information on my engine diagnostic for what services would be done on my truck . I also received updates on my service what we been done thru out the service and if i needed to know anything else different that it would be communicated with me.The best part is everything was finished in the same day my truck rides much better now and thank goodness for my warranty this could’ve cost me some money.Thank you again Matthew !!!
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August 2024 by Omar Gonzalez
Services very good, thank you Daniel
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August 2024 by Flechia Beeler
My salesman was on point and not only did he get me in something he also got my daughter in something. Get job and I would recommend anyone to go see Lauren. Thanks Andy Mohr on west 38th street
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August 2024 by Maybell Rivera
They are very friendly and help you a lot. I consider it a very friendly place for Hispanics.
