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August 2024 by Meranda Granson
Do not, I repeat do not use pack rat! Broken promises from the beginning. The initial refund was never processed (due to being told a different price and charged over $500 more), dropped the unit off 4 days early, picked up a day later and then took 14 days to receive our belongings due to a broken fork lift. Our stuff was damaged in the unit and the best they could do for compensation was $300 off. Absolutely ridiculous
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August 2024 by Bruna Rodrigues
Everything was a disaster! I spoke to Aiden from escalations and he promised to refund me $550 and I have still not been refunded. I’ve had to spend my valuable time calling and I’ve received the run around. Absolutely terrible. This is unacceptable
My order number is 3035727. Since I have called various times without receiving a resolution, I would like to inform you that I will be seeking reimbursement through small claims court if this is not resolved.
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July 2024 by Chad Rector
Lashonda was amazing!! Showed up when she said she would, very polite and super pro! Set the pod like she'd been doing the job for 30 years.
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July 2024 by mary westfall
Luke was very nice and polite very nice young man
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March 2024 by Eris Alonso
They’re very handy and a great company over all.. I will be bookin them again! <3
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January 2024 by Bdhjsnsn Nzydjsngs
I highly recommend Pack-Rat for their reliability and transparency. The team provided a seamless moving experience, and their customer service was exceptional.
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January 2024 by Cecilia Lundry
I can't thank Pack-Rat enough for their professionalism and commitment to customer satisfaction. Moving can be stressful, but they made it a positive and smooth experience.
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December 2023 by Jay Adkins
Best Service .
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December 2023 by Nathan Koffman
Good Work
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December 2023 by Evelyn Rodas
Exceptional service from PACK-RAT! The crew was professional, organized, and went above and beyond to ensure a smooth transition to my new home.
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December 2023 by Alejandro Juares
Choosing PACK-RAT moving services was a game-changer for my move – their prompt, friendly, andpproach to hand careful aling my belongings made the entire process a breeze
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October 2023 by David Cunnington
Terrible service. Two delivery dates missed without notice. Would not recommend for long distance move.
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September 2023 by Alexandria Baker
From getting the quote all the way to the empty container pickup, 1-800-PACK-RAT was amazing!! They were all so friendly and helpful, I felt like they wanted to give me the best deal they could. Then Drew and Danielle on the Indianapolis team did great at placing my container in a difficult spot perfectly! I will continue to use them whenever I need.
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August 2023 by Seth Tow
My (already loaded) container drop-off was scheduled for Saturday — I was trying to schedule it for Friday, but it took so long to get through to schedule it that the earliest they could do it was on Saturday. Fine. The driver arrived on Saturday, late in the afternoon, with *an empty container*. So that meant two more days without furniture in my new apartment, including my bed.They rescheduled me for a PM delivery on Monday. It got to around 5:30 pm and I hadn’t heard anything yet so I called them to make sure it was still coming tonight, they said yes and told me the driver's schedule. That driver calls me at 7 and says he’ll be there in an hour or so. Calls me again 30 mins later to make sure he had the right address. Every other drop off I’ve done with them (including for their screw up on Saturday) they would call me when they arrived, but I never got a call, and was just waiting and waiting and waiting. Tried to call the driver twice at 9:30, no answer, no voicemail set up so can’t leave a message. I walk outside saying “there’s no chance they’d just drop it off and not say anything right?” But that’s exactly what they did. But they left on a tightly strapped resistance band securing the doors, so I can’t even get into the unit, I can’t get it off myself — and they left the unit in a handicap spot. When I realized this, I tried to call the driver several times; no answer. Talked to the manager the next morning, who blamed it on his driver approaching his 14-hour maximum (as if over-scheduling drivers is my fault!)Have been trying to get through to customer service to outline this and get appropriate compensation, and it is taking entirely too long.TLDR, you're better off using another company to avoid this nightmare.
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July 2023 by Suzanne B.
forget the summer promotions! they loop you in with a 50% off the 1st month rental but the drop off & pick up fees (disclosed) zero out your savings and worst, you can't get the unit(s) removed from your driveway when you're done with it. terrible communication w/existing customers. they leave you hanging even when they schedule the pickup date/time.three days delayed still waiting for their promised pickup.if you don't have enough drivers to service your customers, don't run specials.i should charge pack rat to store their unit on my driveway and get free advertising.skip this company. not worth the headaches of dealing w/them.
