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September 2023 by Kim H.
I typically don't visit this location but was out in the area. I have multiple bank accounts with First financial, I was absolutely appalled by the lack of customer service at this location, and will never visit again. It's a good thing the people in the Highland branches take care of me because this made me seriously want to close out all of my accounts, and move my money elsewhere.
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August 2023 by Patty Hillman
Seems like nice bank time will tell I'm open account there Saturday
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July 2023 by Ben Gonzalez
Terrible customer service lady was so rude on the phone
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June 2023 by Benjamin Gonzalez
Terrible customer service lady was so rude on the phone
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May 2023 by Kenneth Guth
Used to be a different name main source bank
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February 2023 by Diane W.
The bank is terrible. I have been with HFS or Mainsource for over 50 years. When my purse was stolen, they restricted my account. I can appreciate that, but they have completely cut me off from all historical financial information contained in my bank records. I did not know they stopped payment on recurring autopayments that were already in progress, so I had lots of fees for those returns. I am still at the bank, BUT, I can't see my account information at all on this account. They wouldn't share any information on the fraud, and three months later, I have to call a banker to get the least bit of information so I can finish filing my taxes. The bank encourages paperless banking, and now I am screwed because I don't have paper or an electronic trail. Stay away and find a bank that is customer oriented and technologically friendly.
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December 2021 by Buffy Christian
Helpful employees
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October 2020 by Darryl Washington Jr.
I absolutely love Lana and Alex! Professional! Helpful! And they really help you at finding the car you want at the best price for you. I recommend them to any and everyone!
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December 2019 by Chris Papiez
This banking staff is absolutely unbelievable in the amount of customer service they provide their customers . Theyve made my unfortunate situations much easier to get through . They actually answer phones and reply to emails . Great people .
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January 2019 by Al A.
Ever since First Financial has taken over Mainsource Bank i've had nothing but problems 27years with HFS and Mainsource Bank its time to switch
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May 2018 by ARxTexxz
Was a good bank until they closed the 2 closest locations near me. Then upon the switch to First Finanial, I was not able to get money out anywhere for 3 days. Safe to say Tuesday, I'm closing my account.
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October 2017 by Pam Staff
Been banking here for 30 years
