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March 2024 by Ana Leugim
Supervisor Quinton is so nice. I LOVE how he loves his job and he is so quick to communicate with ALL his customers about anything. I use to live in Highland for 9 years, moved out in December. Our mail guy was such a friendly man too. I am very surprised about the bad reviews. Maybe these people are just having a bad day. On St.Patrick's day my baby is turning 1. I ordered a few items that were getting delivered to my old address. I was able to call the post office and request for them to hold for me as I need for the party tomorrow. Eventhough someone had already helped me, Quinton reached out to me personally to let me know he has the package and their closing time. Now this guy Quinton deserves his position and needs a promotion if you ask me. I LOVE THIS! This man saved the party! Thank you to whomever trained and hired such friendly spirit! You guys are such hard workers and are AWESOME!
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March 2024 by Derek Lam
Was expecting a letter for a job interview. When it arrived I read it only to realize the interview was four hours ago. Hopefully I can get another interview.
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January 2024 by Adam Villagomez
Absolutely no customer service skills.
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October 2023 by LaTasha Hall
So the post office is a hard place, it's hit or miss when it comes to service. I live in Gary, and started going to the post office for my parents, because they use money orders! I would get treated with super strong attitudes. The machine would break, money orders get stuck, and attitudes given out for free. I moved around to post offices until I found one that didn't mind giving money orders. I found the Highland office on Kennedy! Now depending on who's there, overall it's ok. Just don't ask for one of those envelopes. But this young lady, Keyonna, I hope I spelled her name right, she was so professional in working with customers. No attitude, genuine concern, and service! There's another young lady named Perry. She also provides the customer service you deserve. I watched her explain something 4 to 5 times, repeating the information to the customer, although he was not so receptive, she kept her cool. The service is appreciate so much!!! Thank you Keyonna and Perry for your kindness!
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October 2023 by Helene Mendoza
These people do not care about anyone's mail. They DO NOT answer the phone. The mailman took an envelope off of our porch that someone dropped off for us. It was addressed to us and had no postage. Went to the post office and they said they would stop the carrier to go through his bag and give us a call. NEVER heard back. Then I stopped the post man the next day. He said he doesn't recall picking anything up and yes they stopped him. Seems like no one cares. We will never know what was in that envelope and the post office gave 2 F's.
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October 2023 by JoAnn Dykhuisen
Highland Post office needs to hire people who can read. Last week I spent 6 1/2 hours painting my deck. I put a we paint sign on a statue and put in front of the deck. They had to trip over the statue to put a package on the deck. The package belonged to someone who lived 1 1/2 miles away. The next weekend I had to put another coat of paint on my deck. Put another sign up. Again they had to trip over the statue with the wet paint sign. Within 15 minutes the postal worker left foot prints on my freshly painted deck and paint foot prints on my grass. How stupid can someone be. I had to repaint my deck again.The women that work the counter are miserable human beings.
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August 2023 by Rob Hansen
Always great service. If US Postal Service was our only means of transportation of goods, we’d have no problems.
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August 2023 by Jenna Lee
Horrible customer service ! Every time I go in there a lady that has curly short hair is rude ! Horrible customer service !if you don’t like your job quit plz
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July 2023 by Ebay Store
We have been in business in Highland for 20 years and had the best mailman ever. Greg retired 2 years ago and we got a new mailman who is just as wonderful! But when he goes on vacation no one seems to know whats going on. Our mail is never picked up (even after we see the mailman in the morning and ask to make sure he will be back later) so our packages sit outside in the weather. And DO NOT try to call as no one ever answers the phone!!! I am so happy to be closing this business and getting out of Highland and never having to deal with this lazy post office again!!
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July 2023 by Mary Kruk
If MEH were a business!!!! Dingy n messy looking. Couldn't care less employees. It's far away, but go to Schererville, they're the best. GRIFFITH is horrid too!!!
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July 2023 by Mari “Chela” Agu
They lost my package. Nobody knows nothing..I hate this post office..
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June 2023 by Ludwig B.
You are better off just going to another post office, they don't even have working pens. You need to come with your own. They have no supplies for purchase. The racks are bare. An employee was fighting with a customer in the store.
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February 2023 by Nina Marie
The woman who took care of me was very rude and gave me wrong instructions for applying for a passport for my son and didn’t tell me I needed an appt so now I have to wait even longer when the passport appts are from 10am-245pm Monday thru Friday. Thanks for supporting my child who’s in school during those times.
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August 2022 by Ab G
The low star reviews makes sense after going to this location. The lady that was doing passports was very nice, however there was another lady all the way to right window that ignored manager & refused to help us. She kept smirking & wasnt friendly at all. I would never be back to this location!
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August 2022 by A H
Wow!!!! I WAS going to open a PO box at the Highland location. But after reading bad review after bad review, I will take my business elsewhere. Word of mouth means everything!
