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March 2024 by Angela Hetherington
Staff is really nice. Organized. Great grooming experience
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March 2024 by Myra J
The workers are VERY helpful, if their store doesn't sell what you need....they know where you can find it!!!
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February 2024 by Rick Hickey
Ran in for a few items, brought my puppy. She loved it.
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December 2023 by Karol Atkins
I usually go to this location for grooming Becca is great my dog loves her. However, the customer service on the floor is not that great I have had several unpleasant encounters with the staff that walks around who are supposed to be “helpful”. Don’t want to actually say what I feel but I noticed certain staff treat certain people different. I was there today 2 days before Christmas and when I asked for help the 2 people that I asked for help did not want to help ! I think it’s sad because we should never judge but this is the world we live in. I ended up leaving with nothing just because I felt uncomfortable there! Hopefully the new year will bring happiness and cheer to the staff that judges a book by its cover . But I will continue to go to Becca for grooming services!
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November 2023 by Tommy Schnoor
The staff was Super helpful, no complaints in terms of their customer service and helping me find the items I was looking for. But why are you charging me for a plastic bag? "Do you want to pay $0.10 for a plastic bag?".No I would like you to give me a bag for the six items I just purchased so I don't have to juggle them out the front door
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November 2023 by Christina Escotto
Since getting my new puppy I’ve frequented a few pet stores. Petco just seems to have a better variety of dog items. I also researched the vet options. Petco was cheaper and the service was still informative and they treated my puppy great. Will def return to try to the grooming services after his last shots.
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November 2023 by Ellenor
I shop at this store about three times a month, never had an issue before. But today at 2:45pm while waiting to get checked out, the cashier was extremely rude to the customer in front of me. While she was being rude to the lady in front of me another older lady was walking in with her older dog asking where the grooming services were. The cashier responded rudely that it was in the back, the lady’s dog started panicking and was heading towards the dog because it was frightened. The older lady was trying to push her dog towards the back but having a very difficult time doing so. She then asked the cashier if there was anyway she can get help, since her dog was older and didn’t have too much strength in his back legs. The cashier then answered with a such sarcasm and attitude, without even looking at the older lady, “What would you like? An assistant or something?” The poor lady kept trying to figure out how to get her dog to the back while the cashier just ignored her after that. I would also like to mention that while the older lady was trying to figure out what to do with her dog, another associate just passed by her ignoring her as well. This was horrible customer service considering one goes there with their pets expecting to be helped at least with some sort of manners.
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October 2023 by Carla Byrd
My experience at your store was so nice. All of the staff said hello and made sure you had what you needed. Being a new cat mom I appreciated all of the advice from every staff person. I will definitely be back for any pet needs. Thank you
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October 2023 by Vivian Anderson
My experience was awesome! The highland store staff are excellent, very helpful, friendly, and very knowledgeable about the products in the store.
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October 2023 by Elaine T.
My sister took her puppy to get groomed there and they did a awful job her face is all Chopped up. They said she had fleas which we know she doesn't. We will never come back there. I don't think that the girl who groomed her knew what she was doing at all, maybe they needed extra money so they lied to us to upcharge the bill
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October 2023 by Steven T.
This was my third pet store stop while looking for Stella and chewy kitten food which I found strange that the other two pet stores in Oak Creek didn't carry. I asked one store why they didn't stock it and I was told that it's a cooperate store and SC is a local company made right in Oak Creek so the can't offer it, makes no sense to me when it's made blocks away. I could not find SC kitten food so I asked the young woman where it is, it's in a side isle display out side of the cat food area but she took me to it. I'm glad I finally found a store that had what I needed
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October 2023 by iamrepete
Not the worst but certainly the best pet store in the area.
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September 2023 by Katti Depew
First time my pup has been to a groomer other than bathes at home, he was well washed, and even knowing he has issues of getting his front nails cut they worked as a team and got them cut for me this is a huge achievement because even the vets office wasn't able to do it ( not that he bit or anything just that he is a bit stubborn about it) I will definitely be taking him back here along with my other two dogs.
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September 2023 by Aldo T.
Unprofessional. arrived to my appointment turns out they had left for the day, made me waste my time and gas . Why even have a schedule smh!
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August 2023 by Victoria Soriano
I usually always go to portage location because it’s convenient but the groomer Stephanie just seem to have issues with my little shih tzu puppy that is barely 7 months old so I had to take him to highland because portage refuse to groom my pup, Brittany in highland did very well and had no issues with grooming my puppy so this will definitely be his new spot, while walking around the store it was very clean and organized had so many options for dogs especially for Halloween, staff was very friendly! Thank you highland for getting us in today after Portage canceled my appointment last minute for their personal cause!
