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January 2023 by James Kollwitz
Got an Xbox series s from them, console was dirty and the controller they gave me is not the series edition, it's a controller ment for the the one. Not to mention the controller has a faulty sync button so it don't connect with any console and upon taking said controller apart, there is roach carcasses falling out. I thought pawn stores inspected, repaired, and throughly cleaned the products they sell, but apparently not this one.
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November 2022 by Trachon Carson
Deaner, an associate at CAP on Indianapolis Blvd in Hammond, IN was efficient and respectful to my family. She took the time to explain the charges and fees when retrieving our property. I appreciated her being thorough. She should be promoted.
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June 2022 by Lloyd B.
Absolutely HORRIBLE !!! I've been a customer for many years pawning the same ring for years at other locations. this location, just as others , would have you to sign a release stating that you've received your merchandise, while they get your merchandise, before you actually receive it and gave me all but my gold and diamond ring. they are rude , immature, and irresponsable. i returned to the store and saw my ring in the jewelry case. no one came out of the office. i came back again within a day or two and everything had been changed around , my ring was no where to be seen. they are full of tricks and games but GOD IS WATCHING. my prayer is that these unethical people close up shop. (this is the Hammond,In store.)
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April 2021 by Ryan Hawkins
Staff was helpful and friendly.
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April 2021 by Craig Garcia
This place is all right sometimes but believe there are other times where I'm like I'm wasting my time here.You really have to ask questions and try out the products before you buy them because after you buy it you really can't bring it back
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October 2020 by indie life line
If I was able to give this place NO STARS that would be the best way to describe this place. As soon as I walk in the employees and the manager JOSE had NO MASK ON and were COUGHING. AND ON TOP OF THAT THEY WERE VERY DISRESPECTFUL AND HAD NO MANNERS. THEY DEFINITELY NEED TO GET RID OF THAT "MANAGER" AND EMPLOYESS!FIRST AND LAST TIME EVER STEPPING A FOOT IN THAT PLACE!
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October 2020 by Sam Herrera
Annie was awesome go to them first b4 even going somewhere else nice person and you get treated well I will never go to those other fools across the street from them
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September 2020 by J Smith
Used to go by thier every few months to check for deals. Now they require backround checks to lock you in. They require id for you to enter now and after that you are locked in. The yappear to be coping and runnign your id. Then if you use debit or credit they record all in your infomation in thier system which the card companys don't ask for. The card people just ask thats the id and card match. Then you have to be let out as your locked in to leave. Might be a fire issue to be locking customers in.Then the store is more then half empty. You got one other store feet away you can go that won't treat you like a criminal.
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January 2020 by M B
I pawned an air fryer to help get me to Canada (big failure it’s over) & the woman working was fun talking to I know her name begins w/the letter “A” Anetta or Aleisha not sure I remember she wears a sexy nose ring also the 2nd time I went she remembered me in my fire dept coat I feel stupid writing this everyone can laugh but I’m clearly crushin. Five stars
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December 2019 by Katherine Harrington
This place is full of grimey lying people that just try and scam you out of money. They advertise in the store and online that they offer 10% cash down on ALL LAY AWAY EVERY DAY OF THE YEAR. I tried to go in and put an item on lay away and I was told I HAD to put 50% down. When I questioned them about why they aren't following their policy I was told it was because of the holidays. I contacted their customer service hotline and was informed that they are not following policy and that there has been no policy change. I went back into the store to confront them about this issue and the workers froze and had no idea what to do. They tried to avoid the situation by trying to sell me something at a cheaper price. They would not honor their advertisement and this can lead to a lawsuit for false advertisement. This was horrible customer service.
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August 2019 by James Cotton
Went here yesterday in the Mexican girl was no help will not be going back
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June 2019 by Martin Lopez
Was in there picking up my items and my 3 year old daughter needed to use the restroom and they told us no ..i can see me but a 3 year come on!!!!!!!!
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May 2019 by Timale Ellis
Great place and they pay you more money.
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May 2019 by Kristina Wyrick
They offered $25 for a brand new snap on set that cost $280. This set is still in the plastic and all. Such a rip off. No wonder everyone goes right across the street to EZPAWN. We go in there and there is a line of people waiting. Much nicer things, nicer people and just better atmosphere.
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March 2019 by Paul Frehley
Do not take your jewelry to them, Brought in princess cut diamond earrings .47 point each just under 1 carat total....offered $100.00 sold them ten minutes later @ Highland Pawn shop for $200 What a joke...and they kept taking them in the back room you should never take said jewelry out of customers sight!
