Verizon

Most Recent Comments

• August 2025 by carl
  store has no employees, nobody to talk abot what i want
• March 2025 by Judy123
  I went to the franklin in verizon store and upon entering i was greeted by a young man. He was very rude. He sent me to greenwood verizon store to file a claim. The claim went thru and was told my phone would be shipped overnight. The phone never came. I pay alot of money on this plan a month. Pretty upset by all of this
• March 2025 by Wes Tedrow
  They lied to my face when I went in to pay off my phone and now Verizon is trying to collect a $2500 "debt" that I actually paid in this store. Make your payoffs online and get written confirmation folks, don't make the same mistakes I did (that includes signing up for Verizon service in the first place).
• March 2025 by Jeevan Singh
  They messed up my personal account into business and now my monthly bill is 800+ every single month and i visit 10 times there still they dnt have answer how they solve my issue
• January 2025 by Haleigh Stiner
  Went in because my phone has stopped charging on a cord and now on a wireless charger. They didn’t greet me and my fiancé as we walked in, just said “how can I help you?”. Went up and told them what was wrong, they asked for my phone number and ID, and told me that it is just my parents’ names on the plan. I told them my parents live in a different state. Instead of telling me how to get my name on the plan, trying to clean the phone or do any sort of troubleshooting, the guys just said “I can t help you.” And that was it. Very rude, no customer service skills at all
• January 2025 by Joylily Young
  TLDR: Stay away!
  We started an account with Verizon in January of 2024--my first mistake--and within 48 hours of opening the account, we found an option that would serve our family better, so I brought everything back and requested that our account be closed. All the boxes were completely unopened and we hadn't even activated our phone numbers/e-SIMs yet. The lady who processed the return who had been helpful a couple days earlier was rude and scowled at me when I made the return, saying as few words as possible and abruptly handing me an iPad to sign to process the return.
  Fast forward to a couple months later, we get a bill for a full month's charges and then some. I called them to ask what that was about since we didn't have any service through them, and they said it was a glitch on their side and that they'd correct it. My second mistake: believing that they'd actually do that.
  The next couple of months, I kept getting that same bill (no added recurring charges, just late fees) saying that it was overdue. I call again, their "customer service" team transfers me to 8 different people to finally come back to the original conclusion that it was an error on their side and they hadn't corrected it yet. They promised to do so.
  A few more months go by and I get another letter saying that it's going to collections. I try calling, to no avail, and finally ended up going back to the location in person to try and resolve the issue. They were so ready to take my payment info in person; maybe they'd be more helpful to resolve this in person too? Wrong.
  They said they couldn't do anything in store and to call ______ number. I go out to my car to do that and when I finally get on the line with a CSR, she tells me they can't do anything because verizon has already sent it to collections and that they'd need a written notice from Verizon to cancel the bill. To do that, I'd have to go talk to them in person. So I went back in and the rep in the store looked into my account and confirmed that, yes, this was an error on their part and he wasn't sure why it hadn't been resolved yet because he could see the history of my calls and the log of what the CSRs I'd talked to had said. He said I could file a dispute using the information he gave me and that that should be a solution.
  I did that. Sure enough, that was not a solution and the collections company denied the appeal. Now, due to Verizon's incompetence, lack of accountability, and abysmal lack of true service or care, that charge is single-handedly attacking my credit score.
  This week marks a year of dealing with this and I've spent over 10 hours on the phone and in person now trying to have them right their mistake. It's not even about the money at this point--it's that this is absolutely unethical business practice. Taking advantage of people is never the route to go in business, but it's the ride you're signing up for if you sign anything with Verizon. Nobody should have to face this level of poor treatment as a customer.
• January 2025 by Jerry Barnette-Johnson
  Lazy and incompetent. Don’t waste your time.
• January 2025 by Jessica Autrey
  You cannot pay Verizon phone bills at the verison phone store. Terrible customer service, they suggested I pay my bill through the third party I purchased the service at.
  
  The name Verizon means nothing and if you purchase your phone at a 3rd party outlet, you may now only do business through that 3rd party outlet
• November 2024 by Brecquelyn Burkhammer
  will start off by saying I have been a Verizon customer for 26 years and this is the first time I have felt scammed/mislead(for lack of a better word )
  
  Went into the store to get my kid a phone for his birthday. I went in there and I had a list of four phones that I wanted and got talked into another phone. I told the guy (who was new to the area) that I didn't want anything expensive for his first phone and that he was a little irresponsible anyway. The guy was all "oh let me show you the free phones"
  We agreed on one and I again told him a price range that I wanted to stay within. He went and ran some reports came out and it was in fact the price range that I wanted to be in. Actually after I turned the tablets off it was not going to raise my bill at all from what he was showing me on paper. He seemed a little sketchy anyway but, whatever, I once again verified what my final bill was going to be after the first one after purchase and he agreed it was going to stay in the price range that we had discussed. I had him verify this multiple times.
  
  My first bill came and it was about $50 more, no big deal, I did have to pay for some of the phone and, screen and so on.
  
  Just got my new bill and it is $70 MORE than what I originally started off with. My 9year olds phone, that I didn't want to spend hardly any money on, that I was told I wasn't going to raise my bill, with documents to show is $110 a month 😳 He let me get a $110 a month phone for a NINE year old who I expressed was already irresponsible. Me and my husband don't even pay that for our phone.
  
  I felt something was off because I felt very pushed out of the store he was like " You can connect this yourself right" I was like "uh, sure" that also has NEVER happened there.
  
  That is the store I go into all the time for help and to get new phones. I have NEVER had issues and because I have never had issues I trusted this guy. Shame on me for trusting you but shame on you for being so shady!
  
  I did try and email the store directly but I am unable to.
• September 2024 by Paramjeet Singh
  Very very poor ….. Employees are mean if you buying something from this store then they help you out quickly otherwise no one cares about you there…… A female employee ask me to wait there for 1 hour after that she’s start handling other customers those entered after me and ignored me….. Now I am planning to move to some other provider….
• September 2024 by Lorne Kelker
  Been a customer of Verizon for 15 years and didn't have a problem until they talked me into changing to their internet service and business phones. The business phones came and hooked up fine and are okay but the internet service is where I have the problem. First, the business rep a the greenwood verizon on US 31 did not answer my text messages about when it was going to be installed and then said she never got them and she doesn't answer phone calls because she is in meetings all day. Anyways, I had to call Verizon and set up my installation on a Friday and I needed to be available from 10:00 am to 5:00 PM. I set it up but the guy arrived at 4:45 PM and didn't have a ladder or the material to install the system. So we talked about the router and he indicated because my building was metal they would need to send me some additional equipment and I re-scheduled the install. Verizon sent me a box, the guy shows up and starts the install. He borrowed one of our ladders because he didn't have his. Instead of drilling a hole in the building like all the other carriers I have had to install the cable, this guy draped the wire over the top of our entry door in the back and then ran the wire to the new router. Crappy install for sure. I let it go and decided we would fix it later. Then we plugged in the service, I had intermittent service and it kept cutting in and out. I gave it two weeks to see if it would work itself out but it never did. I then brought the router back to the store. This was after spending a half hour or longer on the phone telling verizon what the problem is. I brought it to the store and asked them to return it and shut off the service. The guys were standing there telling me that there was another piece of equipment that I needed to bring. I told them I don't know what it is as I wasn't at my location when the installer was there. They said I would need to get a hold of the installer to call them to come back and take it off. I told them I didn't hire the installer, they did and I don't know his name or number. They said they couldn't get it for me or help me. So needless to say, I was not happy. They said to take the router with me until I brought back the other piece. I told them I wasn't taking it back and they were going to keep it. I snapped a picture of my router and left the store. I then received a call from the business rep. She texted me what could she do to help. I said cancel the internet service and take care of getting whatever else they needed. She said she would be having someone call me. I said okay. Now, I'm thinking a manager or problem solver would be calling me from the store but she texts me, they are calling you now. I answered the phone and it was someone from their business customer service located who knows where but it wasn't here. I had already talked to these people before I even went to the store. This lady asks me for the ID number off the other piece of equipment and I said I don't even know where it is located. So needless to say nothing got accomplished with her. So then I decide to track the wire down through my warehouse and under the door and then I saw it. The transponder up 20' in the air attached by zip ties to my gutter. So monday morning I had one of my guys take it off of the gutter and I drove it back to the store. I go into the store and am going to return it. I gave it to the guy at the desk and he has his ipad thing they use and asks me for my phone number and then it would send me a verification so he can access my account. I give it to him and he starts working on it. While he is working on it, I think to myself, with all the problems I have had at this store I should take a picture of the part on the desk to have proof I returned it. So I snap a couple pictures. One of their other sales guys Bryce Evans confronted me over it and I had words with him telling him its for my protection as I don't trust this store. In my opinion this guy owes
• September 2024 by Steve Aldrich
  I've been a Verizon customer for 20 years. In the last year they have eliminated my employer discount (I'm a public employee) and reduced my discount for having Auto pay enabled by 50%. Both with very little warning.
  
  They may have a good network, but they treat existing customers like garbage.
• September 2024 by Justin Poe
  Vernon is lazy and will tell you no he can’t do something before he takes the time to find out if it’s true or not. He’s more concerned with not having to go above and beyond as opposed to doing what he can to help solve a problem. I spoke to dozens of agents over the phone including supervisors trying to solve a problem and every single last one of them told me I had to go to a corporate store to get this situation fixed. So I took off work prepared to drive 45 mins to the store just to receive a call from Vernon just to tell me everything he couldn’t do. Not “we will do whatever it takes to correct this situation “ like I was promised multiple times by Verizon. He will tell you what he can’t do before he even finds out if he truly can or not. Then when I explained what I had been through and what I was promised he laughed throughout the conversation in a “yah you aren’t getting that” type of way. Go to the authorized retailer stores. Much better service.better yet!! Go to ATT!! Much better customer service skills and comprehension skills!
• June 2024 by angela ukusare
  This is the worst store and company I have ever dealt with in the history of service providers when it comes to internet and phone services. I have been with Verizon for 6 plus years and there was never one bill that is right. My bills keeps going up every cycle. I had just my phone and watch with them and decided to add my business internet and a desk phone just to save some money since they have a promotion for transfer of providers. I went in to speak to someone who claimed to be the business manager at the time. He gave me a quote and asked me to make a switch from my current provider and they will give me a better price than what I am paying. I made the switch and my bill tripped even more then I was paying with my previous provider. I called their customers service number, they said there was no such promotion. Went to the store they said the guy called Andrew has been promoted to another location. Just after he decieved me. Don't do it!!!!! The entire Verizon people working in the store and online are bunch of scammers!!!! Deceiving people and changing price on them. Terrible! Terrible!!! Terrible!!!!! The worst is going to the store on The US -31 road and asking them to fix the issue, all they say is go and we will call you when we solve the problem. Won't recommend them to my worst enemy.
• June 2024 by Shelly Goodrich
  I would like to give a shout out to Matt, who was extremely pleasant, knowledgeable and helpful today with my in-law’s! Thank you, Matt for taking your time setting up their new phones just as they needed to be.