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June 2024 by angela ukusare
This is the worst store and company I have ever dealt with in the history of service providers when it comes to internet and phone services. I have been with Verizon for 6 plus years and there was never one bill that is right. My bills keeps going up every cycle. I had just my phone and watch with them and decided to add my business internet and a desk phone just to save some money since they have a promotion for transfer of providers. I went in to speak to someone who claimed to be the business manager at the time. He gave me a quote and asked me to make a switch from my current provider and they will give me a better price than what I am paying. I made the switch and my bill tripped even more then I was paying with my previous provider. I called their customers service number, they said there was no such promotion. Went to the store they said the guy called Andrew has been promoted to another location. Just after he decieved me. Don't do it!!!!! The entire Verizon people working in the store and online are bunch of scammers!!!! Deceiving people and changing price on them. Terrible! Terrible!!! Terrible!!!!! The worst is going to the store on The US -31 road and asking them to fix the issue, all they say is go and we will call you when we solve the problem. Won't recommend them to my worst enemy.
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June 2024 by Shelly Goodrich
I would like to give a shout out to Matt, who was extremely pleasant, knowledgeable and helpful today with my in-law’s! Thank you, Matt for taking your time setting up their new phones just as they needed to be.
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June 2024 by michelle camandrelly
Always excellent service ? ?
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June 2024 by Melody Carroll
My Samsung died. I ordered a purple Samsung 24 Ultra online. Went to the Greenwood Store to pick it up. Showed the guy our receipt. He went, got the phone, shoved it in my hand, and said, "You're all set" and walked away. Didn't ask if I had questions. Didn't ask if I wanted a case or charger. I guess I was stupid in assuming he would hand me the phone I actually ordered, but
he did not. I ended up with a black phone, not a purple phone. I tried to call this morning, but apparently, there must be 1000 people in the store because no one ever answered. I used to hard sell Verizon to my friends and family, but not anymore. I had questions about how to move my ringtones and my Samsung stuff over from my old phone, but yah, I've lost a ton of stuff.
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June 2024 by Brooke Shepherd
This Verizon store was great!! Jason was super helpful and got us the deal I was seeing in the app. Really friendly and efficient service☺️
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May 2024 by Rita Gomez
Verizon cloud lost 22,000 of my personal pictures i had collected for years that were so important to me... and they couldn't restore them. I talked to them online and in store and they didn't know what to do. So sad and disappointed.
I upgraded my phone with them and loaded all my picture and document history so I could transfer it. And then it wasn't there and had been deleted. I tried for over 30 days to have it restored, but was not auccessful.
So so sad and angry Iat myself trusted Verizon cloud. Will not again.
I have 5 phones with Verizon. After this last phone upgrade my data has been slow and too expensive for what I'm getting.
Think I'm done.
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March 2024 by Randy Shinolt
Customer service is horrible at Greenwood store on 31. Had a warranty and insured phone and they constantly lied for over 2 weeks, phone stolen on delivery to store, we got you a new phone, will upgrade you free in store, then no we can't, your address was incomplete phone not delivered. Lied every time, so frustrating. And then bad mouth other Verizon stores. Sent us to UBREAKIFIX store telling us they have parts to fix your phone,, duh,, they don't have to parts. NO CUSTOMER SERVICE WITH WARRANTY & INSURANCE
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March 2024 by Chris Estes
This place really should either vet people better or give them some better training when it comes to sales. We came in and w were looking to upgrade one of our phones. After the typical stuff to verify exactly who we were, we settled on a device. After selecting a device, it took >30 minutes for an agent to even locate the device and whether or not it was in the store. This was separated by Brice coming to ask us, "Are you all in a hurry?" To which we replied, "We have to leave in 15 minutes." This didn't seem to add any sort of urgency to the situation and we were forced to leave. After leaving, the store reached out via phone call and text messages in which we were quoted the average length of interactions (which was exceeded by 20 minutes)
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March 2024 by Melissa Marlett
Would not give this place a star at all but will not let me leave a review unless I did. Rude as he'll. Hidden costs. Lies. I have nothing nice to say except that they have the best coverage that is the only reason they are our provider. They are always double charging and adding extra charges on our bill.???
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March 2024 by Matthew Manners
Always helpful and friendly
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February 2024 by vicki parrish
Kaitie Cromwell is very professional and friendly. Helped with home internet and phone a few months ago as well.
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February 2024 by Al Collier
Good help and friendly staff, don't like the wait at times
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February 2024 by Jeremy Krause
Terrible. 23 yrs with Verizon! 2 yrs, 2 orders.. messed up. 5 trips to Verizon store..20+ hrs w customer service! Say will fix, just a bunch of lies! Wouldn't even give a executive to talk too.. after 5 trips 20 plus hrs and a promotional screw up on a buy one get one on us! The billing was so sketchy!? Found out was paying for phones them the whole time!! They admitted to it.. said that's the past, we can't fix it.
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February 2024 by Mark West
I was met at the door with a greeting and then asked what I needed.Very fast service.
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February 2024 by Mary Hartell
Autumn was wonderful
